Unleash the capabilities of Power Virtual Agents to provide actionable insights to your customers and employees using automated chatbot solutions Key Features * Provide instant customer support using Power Virtual Agents * Learn tips and techniques for the governance, administration, and deployment of chatbots * Build conversational solutions for your web apps, public portals, and Teams environment Book Description Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Reimagine Chatbots with Microsoft Power Virtual Agents is a user guide to building chatbots without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will learn about the features available in Power Virtual Agents to create automated bots that can be integrated into an organization's public site as well as specific web pages. Next, you will understand how to build bots for integrating within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner. What you will learn * Get to grips with Power Virtual Agent and understand the license requirement for using it * Deploy bots on public websites or web pages * Create conversational solutions for your organization using Microsoft Teams * Explore best practices for governance that are essential for implementing Power Virtual Agents * Discover business scenarios for implementing Power Virtual Agents * Understand the integration between Power Virtual Agents and Microsoft Power Platform Who This Book Is For This Microsoft book is for organization representatives looking to automate processes, relieve the first-contact workload of their front-line agents, and provide actionable results to employees and customers. Business professionals, citizen developers, and functional consultants will also find this book helpful. Some understanding of the Modern Workplace and the Dynamics 365 family of products will be useful. Beginner-level knowledge of what Power Platform is and its main modules will also help you grasp the concepts covered in the book more effectively.

Book Information
ISBN 9781801074742
Author Nicolae Tarla
Format Paperback
Page Count 213
Imprint Packt Publishing Limited
Publisher Packt Publishing Limited
Weight(grams) 75g