Develop a Quality Management System to Support Learner and Organizational Goals
Quality management is collectively all the activities and processes that ensure your learning products meet the standard your organization is committed to. All errors have consequences that compromise that standard. Organizational outcomes are compromised if learners can't complete e-learning courses due to navigation errors like broken hyperlinks or slides with buttons leading nowhere. Stakeholders and subject matter experts are embarrassed when learners walk away confused and with no clue how the content helps them with their job. Some learners are excluded from the experience entirely if accessibility measures aren't in place. And so on.

In Quality Management in Learning and Development, you will learn to mitigate negative consequences. Go beyond checklists for correcting typos and incorrect branding, and instead consider the bigger picture. Define your organizational standard for quality, and learn how to create your own quality management system to support it. Explore how ultimately everyone is responsible for quality, and implement guidelines and policies that keep people accountable. Make sure everyone has the tools, templates, and support they need to support the standard's guidelines. This book equips you with resources and insights from the field that are ready for you to adapt to your own organization.

For instructional designers and managers of the learning function, and even for the resource-strapped department of one, this book can help you step off the hamster wheel of fretful last-minute checks and re-work. Instead step into a proactive process that facilitates quality and results. Rather than agonizing over a broken hyperlink in an already-launched presentation when you've moved onto the next urgent project, feel confident in the quality management system that helps you and your stakeholders produce successful content from the outset.

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About the Author
Hadiya Nuriddin is the founder and owner of Duets Learning and has more than two decades of experience in instructional design and development. With a background in both academia and corporate training, Hadiya has designed, developed, and delivered a wide range of professional and technical development courses. She's the author of StoryTraining: Selecting and Shaping Stories That Connect and a chapter in ATD's Handbook for Training and Talent Development. Hadiya was the 2023 recipient of ATD's Outstanding Professional award, which is "presented to individuals that demonstrate exceptional talent development expertise, leadership, and service through their professional work, volunteerism, influence, and actions in support of others." She has an MEd in curriculum design, an MA in writing, and a BA in English, as well as the Certified Professional in Talent Development (CPTD), the Certified Professional in Training Management (CPTM), and the Certified Quality Improvement Associate (CQIA) designations.

Reviews

"If your approach to quality assurance is a checklist at the end of your course, it's time to pick up a copy of this book and rethink your strategy. Hadiya will guide you through a tactical approach to ensuring quality in your training with a thoughtful process and practical examples."

-Sarah Mercier, CEO, Build Capable

"Hadiya Nuriddin has written a must-read primer that proves why an L&D team cannot survive (let alone succeed) without an informed process in place to identify and address mistakes. Through industry insights (and an engaging case study providing a solid example throughout), this book walks you through defining, planning for, assuring, and controlling quality in your learning programs-a surefire way to increase the value of the L&D function in the eyes of business leaders, stakeholders, and learners."

-Karin Rex, Chief Geek, Geeky Girl

"This is a must read for all organizations that care about delivering quality content to their learners. Hadiya, always a storyteller, makes an otherwise mundane task like quality management interesting and insightful."

-Daniel Keckan, CEO, Cinecraft Productions

"Quality Management in Learning and Development is a comprehensive toolkit for excelling in the e-learning sphere. Hadiya has brilliantly bridged the gap between theory and practice by providing actionable steps for quality improvement!"

-Garima Gupta, Founder and CEO, Artha Learning

"Quality Management in Learning and Development profoundly addresses the central aspects of quality management with an eloquent balance of rigor, scope, and tangible cases. It will challenge you to rethink your quality management practices, inspire you to improve upon them, and provide you with a practical road map for you and your team to co-create a shared meaning, mission, and approach to integrating a quality management system into your workflows."

-Kristin Torrence, Head of Learning Engineering, Talespin

"This book came at the perfect time, aligning seamlessly with my team's current initiative to enhance our quality management system. The inclusion of a detailed case study not only grounds the theoretical concepts in a practical application but also provides a clear, step-by-step blueprint that illuminates the path to an optimized and effective quality management system."

-Tabatha Dragonberry, Senior Instructional Designer, USAA

"As an L&D professional, you understand the value of quality products, but Hadiya immediately gets you thinking about a holistic quality-first mindset. With evidence-based research, Quality Management in Learning and Development takes you on a journey that covers the entire spectrum from policy to procedures, strategies, and production. This book is the one you didn't know you needed."

-Kevin Thorn, EdD, Director of Development, Artisan Learning

"Looking to move away from endless review cycles, inconsistent learning design, and haphazard quality processes? L&D managers, senior IDs, and anyone working to improve the training their team creates will benefit from following this systematic, sustainable, and proactive approach to quality management."

-Christy Tucker, Learning Experience Design Consultant, Syniad Learning

"Hadiya offers an essential and accessible guide for any learning professional committed to ensuring quality in the development of learning experiences. I'm now excited to further define my team's quality management system-something I never thought I would say!"

-Meg Bertapelle, Senior Instructional Designer

"Hadiya's writing drew me in immediately. Her engaging real-life experiences mirrored many of the same work situations I've faced. Pairing her art of storytelling with the underlying principles behind quality management, she makes the topic approachable for anyone in L&D. Plus, as a reader, you are left with practical tips, guides, and worksheets you can immediately apply in your workplace to create your own quality management system."

-Tracy Parish, Instructional Designer and Consultant, Parish Creative Solutions

"Never before has there been such solid attention on quality management in L&D until now. Hadiya's perspective on this matter is what generations of learning professionals will reverently refer to as the cornerstone of their practice."

-Tameka J. Harris, Pro Learning Design Strategist, IDSuccess Design Studio

"It's one thing to design a great learning solution-but without a focus on quality, what you produce may fall flat. Hadiya lays out specific tactics you can apply to your learning projects from day one to ensure quality across all layers of the experience and process. This book is a must have on any L&D professional's reading list!"

-Cammy Bean, Senior Solutions Consultant, Kineo; Author, The Accidental Instructional Designer

Book Information
ISBN 9781953946607
Author Hadiya Nuriddin
Format Paperback
Page Count 176
Imprint ATD Press
Publisher American Society for Training & Development