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Problem Driven Management: Achieving Improvement in Operations through Knowledge Management by Josep Riverola 9781403941374
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Problem Driven Management: Achieving Improvement in Operations through Knowledge Management by Josep Riverola 9781403941374

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Description

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Munoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

Book Information
ISBN 9781403941374
Author Josep Riverola
Format Hardback
Page Count 383
Imprint Palgrave Macmillan
Publisher Palgrave USA
Weight(grams) 763g

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