This book explores the skills of communication and assertive behaviour and how they enable openness and honesty to be brought into a relationship. It looks at how to develop better working relationships by applying these skills in three specific areas: negotiations, meetings and conflict management.

Reviews

'You found it - what a find! A practical resource packed with all the relevant theory and suggested activities to support your professional development. An essential resource to have at your fingertips, jump in and enjoy.' - Russell Jeans, Learning and Development Manager, NTL

'All the essential concepts are here, presented in an easily digestible format with lots of up to date case studies and references - but, most importantly, with plenty of thought provoking activities and self-diagnostic exercises to make the learning personal and transferable.' - Peter Manning, Head of Training & Development, News International

Book Information
ISBN 9780080554822
Author Elearn
Format Paperback
Page Count 120
Imprint Pergamon Flexible Learning
Publisher Taylor & Francis Ltd
Weight(grams) 317g