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Creating Service Superstars: A Manager's Guide to Building Your Team's Confidence, Initiative and Commitment to Creating a Memorable Customer Experience by Caroline Cooper 9780995618329
RRP: $20.98Booksplease Price: $18.86Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780995618329Author Caroline CooperFormat PaperbackPage Count 69Imprint Naturally Loyal PublishingPublisher Naturally Loyal PublishingDimensions(mm) 216mm *... -
Learning Experience Design: How to Create Effective Learning that Works Donald Clark 9781398602649
RRP: $203.70Booksplease Price: $167.56How can I create in-person learning that engages people? How can I build digital learning that is effective? How can I develop learning content that can be used remotely and ensure that the learning sticks? Learning Experience Design has the answers to... -
Accelerated Action Learning: Using a Hands-on Talent Development Strategy to Solve Problems, Innovate Solutions, and Develop People by William J. Rothwell 9781032391588
RRP: $73.48Booksplease Price: $69.55In a knowledge-based society, people should not simply collect knowledge but should utilize and apply it to solve a problem. Action learning makes organizational members learn while solving real problems in the workplace. However, traditional action... -
Upskill, Reskill, Thrive: Optimizing Learning and Development in the Workplace by James McKenna 9781930583962
RRP: $58.80Booksplease Price: $36.79Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781930583962Author James McKennaFormat PaperbackPage Count 200Imprint Cast, Inc.Publisher Cast, Inc.Weight(grams) 272gDimensions(mm) 229mm * 152mm * 11mm -
Leaving ADDIE for SAM: An Agile Model for Developing the Best Learning Experiences by Michael Allen 9781562867119
Booksplease Price: $75.75The ADDIE process is past its prime. It was developed long before Agile and other iterative processes that have introduced greater efficiencies in design and development, fostered more creativity, and addressed effective stakeholder involvement... -
Must Know High School Algebra, Second Edition by Christopher Monahan
Booksplease Price: $25.91A unique and effective way to learn Algebra-updated with the latest instruction and reviewMust Know High School Algebra provides a fresh approach to learning. As part of our Must Know series, this new edition makes sure what you really need to know is... -
Building Cultural Competence: Innovative Activities and Models Darla K. Deardorff 9781579228040
RRP: $81.88Booksplease Price: $71.95For HR directors, corporate trainers, college administrators, diversity trainers and study abroad educators, this book provides a cutting-edge framework and an innovative collection of ready-to-use tools and activities to help build cultural... -
Training Practice by Penelope Hackett 9780852929803 [USED COPY]
RRP: $83.98Booksplease Price: $4.47Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780852929803Author Penny HackettFormat PaperbackPage Count 168Imprint Chartered Institute of Personnel & DevelopmentPublisher Chartered Institute of... -
Training Practice Penny Hackett 9780852929803
RRP: $83.98Booksplease Price: $69.43Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780852929803Author Penny HackettFormat PaperbackPage Count 168Imprint Chartered Institute of Personnel & DevelopmentPublisher Chartered Institute of... -
Informal Learning: Rediscovering the Natural Pathways That Inspire Innovation and Performance by Jay Cross 9780787981693 [USED COPY]
RRP: $89.25Booksplease Price: $4.96Most learning on the job is informal. This book offers advice on how to support, nurture, and leverage informal learning and helps trainers to go beyond their typical classes and programs in order to widen and deepen heir reach. The author reminds us... -
Informal Learning: Rediscovering the Natural Pathways That Inspire Innovation and Performance by Jay Cross 9780787981693
RRP: $89.25Booksplease Price: $77.51Most learning on the job is informal. This book offers advice on how to support, nurture, and leverage informal learning and helps trainers to go beyond their typical classes and programs in order to widen and deepen heir reach. The author reminds us... -
Developing Technical Training: A Structured Approach for Developing Classroom and Computer-based Instructional Materials Ruth C. Clark (Clark Training and Consulting) 9780787988463
RRP: $67.20Booksplease Price: $59.22Since it was first published almost twenty years ago, Developing Technical Training has been a reliable resource for both new and seasoned training specialists. The third edition of this classic book outlines a systematic approach called the... -
Conquer the Web: The Ultimate Cybersecurity Guide by Jonathan Reuvid 9781787198623
RRP: $31.48Booksplease Price: $24.44This is the ultimate guide to protect your data on the web. From passwords to opening emails, everyone knows what they should do but do you do it? 'A must read for anyone looking to upskill their cyber awareness,' Steve Durbin, Managing Director,... -
Team Emotional and Social Intelligence (TESI Short) Participant Workbook by Marcia M. Hughes 9780787988456
Booksplease Price: $64.64Team Emotional and Social Intelligence Emotional and social intelligence are key ingredients for success when you are working as part of a team. Empathy, flexibility, and assertiveness are some of the essential skills that you, as a team member, need to... -
101 Games for Trainers by Bob Pike 9780943210384
RRP: $56.60Booksplease Price: $42.95Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780943210384Author Bob PikeFormat PaperbackPage Count 108Imprint Lakewood PublicationsPublisher Lakewood Publications -
The Leader's Guide to Unconscious Bias: How to Reframe Bias, Cultivate Connection, and Create High-Performing Teams by Pamela Fuller
RRP: $60.88Booksplease Price: $38.54Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781982144319Author Pamela FullerFormat HardbackPage Count 304Imprint Simon & SchusterPublisher Simon & SchusterWeight(grams) 476gDimensions(mm) 231mm *... -
Informal Learning in Organizations: How to Create a Continuous Learning Culture Robin Hoyle 9780749474591
RRP: $56.68Booksplease Price: $47.19As the pace of change in the workplace accelerates and training budgets are challenged, it becomes essential for employees to learn as they go along. In this connected world, new ways of learning are emerging all of the time, whether the learning is... -
Team Emotional and Social Intelligence (TESI Short) by Marcia Hughes 9780787988425
Booksplease Price: $35.57This ten-minute assessment is the starting point for understanding a team's Emotional Intelligence. Each individul in the team completes and scores the assessment, and the results are then aggregated to arrive at a team rating. The assessment measures... -
Active Training: A Handbook of Techniques, Designs, Case Examples, and Tips Melvin L. Silberman (Temple University) 9781118972014
RRP: $71.40Booksplease Price: $62.69The all-time bestselling training handbook, updated for new technologies and roles Active Training turns instructional design on its head by shifting the emphasis away from the instructor, and on to the learner. Comprehensively updated to reflect the... -
Training to Imagine: Practical Improvisational Theatre Techniques for Trainers and Managers to Enhance Creativity, Teamwork, Leadership, and Learning Kat Koppett 9781579225926
RRP: $62.98Booksplease Price: $55.50Creating innovative products and game-changing processes, and adapting to new cultures and communication styles, have all become imperative for business survival. Today's business leaders, from Fortune 500 companies on down, have discovered the value of... -
Training Design Basics by Saul Carliner 9781562869250
Booksplease Price: $60.12The instructional designer's pocket guide to training is back. If you are designing a training program for the first time, this practical book is for you. Part of ATD's Training Basics series, it zeroes in on how to design successful training for the... -
Human Competence: Engineering Worthy Performance Thomas F. Gilbert 9780787996154
RRP: $115.50Booksplease Price: $99.29What People Have Said About Human Competence: "Among the ideas bulging from this classic work: performance exemplars, potential for improving performance, behavior-accomplishment distinction, performance matrix, ACORN troubleshooting test, performance... -
Unforgettable: The Art and Science of Creating Memorable Experiences by Phil Mershon 9781636981017
RRP: $31.48Booksplease Price: $21.21Anyone can design a memorable and valuable experience for customers with the tools and models available in Phil Mershon's Unforgettable: The Art and Science of Creating Memorable Experiences.With today's attention economy being filled with social media... -
Body Massage for the Beauty Therapist by Audrey Githa Goldberg 9780750624534 [USED COPY]
RRP: $83.98Booksplease Price: $4.47The beauty therapist, increasingly called upon to administer massage, will welcome this manual. Its modern and practical approach will appeal to all who wish to improve their standard of massage. The physical comfort and reassurance which massage can... -
How to Design a Training Course by Peter Taylor 9780826456953
Booksplease Price: $40.30Much time and money is devoted to training - but courses do not always produce the outcomes desired. As a result many training organizations need to rethink the way they plan, design, deliver and evaluate their courses. Here Peter Taylor shows how to... -
Connection Culture, 2nd Edition: The Competitive Advantage of Shared Identity, Empathy, and Understanding at Work by Michael Lee Stallard
RRP: $29.38Booksplease Price: $29.19Human Connection Affects Much More Than the Bottom LineOrganizations thrive when employees feel valued, the environment is energized, and high productivity and innovation are the norm. This requires a new kind of leader who fosters a culture of... -
Adjacent Learning: Using Insights from Outside the Organization to Develop Workplace Performance David Hayden 9781398608238
RRP: $69.28Booksplease Price: $58.21Use insights from outside the business to rethink workplace learning in order to drive individual and team performance. Workplaces are not the only setting where employees learn. They are learning constantly in all areas of their lives. The problem is... -
The First-Time Trainer: A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals by Tom W. GOAD 9780814415597
RRP: $35.68Booksplease Price: $31.98Training is still the top strategy to help employees perform at their best. Discover how to be an efficient and poised trainer for your organization with this thoroughly revised, user-friendly book.Successful organizations depend on expert training to... -
Coaching People: Expert Solutions to Everyday Challenges Harvard Business School Press 9781422103470
RRP: $14.68Booksplease Price: $11.82Most managers coach employees by giving them feedback and evaluating their performance, right? Wrong. Coaching differs markedly from other managerial functions. With its wealth of tips, worksheets, and self-assessments, this handy guide shows managers... -
Proving the Value of Soft Skills: Measuring Impact and Calculating ROI by Patricia Pulliam Phillips
Booksplease Price: $78.29A Step-by-Step Guide to Showing the Value of Soft Skill ProgramsAs organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their... -
The Talent Revolution: Optimizing Our Workforce for the New Talent Economy by Anne Fulton 9781955884792
RRP: $44.08Booksplease Price: $29.80Today, we are facing an unprecedented urgency to reinvent talent dynamics. The rapidly converging forces of the pandemic and the rolling waves of activism as a result of the #MeToo and #BlackLivesMatter movements have accelerated the need for change... -
Know-How: The Definitive Book on Skill and Knowledge Transfer for Occasional Trainers, Experts, Coaches, and Anyone Helping Others Learn by Harold D. Stolovitch 9781950496273
Booksplease Price: $41.94Know How: The Definitive Book for Occasional Trainers, Content Experts, Educators, Mentors, Coaches, and Even Parents, by Harold D. Stolovitch and Erica J. Keeps, is for people with the know-how that someone else requires. It is written for those who... -
The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organisation by Peter Senge 9780385472562 [USED COPY]
RRP: $88.20Booksplease Price: $5.88Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780385472562Author Peter M. SengeFormat PaperbackPage Count 608Imprint Bantam Doubleday Dell Publishing GroupPublisher Bantam Doubleday Dell Publishing... -
Complete Training Evaluation: The Comprehensive Guide to Measuring Return on Investment by Richard Griffin 9780749471002
RRP: $73.48Booksplease Price: $62.03While substantial advances have been made in the L&D profession over the last decade, evaluation remains by far the weakest part of the L&D cycle. Most organisations wish to evaluate the impact of their investment in training but few do it well, and the... -
Human Capital Management: Achieving Added Value Through People by Angela Baron 9780749453848
RRP: $83.98Booksplease Price: $69.43Human Capital Management (HCM) has recently been described as a high-level strategic issue that seeks to analyze, measure and evaluate how people policies and practices create value. Put simply, HCM is about creating and demonstrating the value that... -
Becoming a Global Chief Security Executive Officer: A How to Guide for Next Generation Security Leaders by Roland Cloutier 9780128027820
RRP: $98.68Booksplease Price: $87.23Becoming a Global Chief Security Executive Officer provides tangible, proven, and practical approaches to optimizing the security leader's ability to lead both today's, and tomorrow's, multidisciplined security, risk, and privacy function. The need... -
Goal-focused Coaching: Theory and Practice Yossi Ives (Tag International Development, UK) 9780415808965
RRP: $79.78Booksplease Price: $70.10This book offers a comprehensive, practical guide to goal-focused coaching. Addressing a significant gap in the literature, Ives and Cox contextualize goal-focused coaching within the broader coaching framework and explain the efficacy of this approach... -
Great Webinars: Interactive Learning That Is Captivating, Informative, and Fun by Cynthia Clay 9780976458760
RRP: $56.60Booksplease Price: $40.40Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780976458760Author Cynthia ClayFormat PaperbackPage Count 238Imprint Punchy PublishingPublisher Punchy PublishingWeight(grams) 322g -
Criterion-referenced Test Development: Technical and Legal Guidelines for Corporate Training Sharon A. Shrock 9781118943403
RRP: $79.78Booksplease Price: $69.03Criterion-Referenced Test Development is designed specifically for training professionals who need to better understand how to develop criterion-referenced tests (CRTs). This important resource offers step-by-step guidance for how to make and defend... -
The Change Agent: Transforming an Underperforming Internal Audit Department by Hernan Murdock 9781032345796
RRP: $83.98Booksplease Price: $73.06John Taylor has been hired to transform the underperforming internal audit unit at InSports. The auditors are not reviewing what the audit committee and executive leadership consider essential for the organization's success, their methodology is subpar,...