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The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics by Grafton Whyte 9781787696068
RRP: £45.99£38.42Grafton Whyte introduces and explores a new academic theory for customer service delivery for Africa, aimed at addressing issues of poor customer service and poor service delivery. The V-Model of Service Quality (VMSQ) offers a powerful tool for... -
Trends in the Transformation Economy: Where Health, Well-Being & Happiness Matter Most by Christophe Jauquet 9789401499378
RRP: £35.00£22.43In an era of rapid technological and social change Trends in the Transformation Economy offers insights into a new economic landscape. It explores how companies can navigate a world where customers seek not just products, but meaning. The book offers... -
Adolescent Choices and Consequences A psychological perspective by Elio E 9785724866453
RRP: £23.99£17.21Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9785724866453Author Elio EFormat PaperbackPage Count 52Imprint Elio Endless PublishersPublisher Elio Endless PublishersWeight(grams) 91g -
A Study on Customer Relationship Management in Insurance Sector by Amrish Dhawan 9787573240163
RRP: £27.99£20.21Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9787573240163Author Amrish DhawanFormat PaperbackPage Count 204Imprint Independent AuthorPublisher Independent AuthorWeight(grams) 281g -
Brand Management by František Pollák 9781803559995
RRP: £100.00£81.69Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781803559995Author František PollákFormat HardbackPage Count 100Imprint IntechOpenPublisher IntechOpen -
Rediscovering the Essentiality of Marketing: Proceedings of the 2015 Academy of Marketing Science (AMS) World Marketing Congress by Luca Petruzzellis 9783319806761
RRP: £99.99£68.65This book contains the full proceedings of the 2015 Academy of Marketing Science World Marketing Congress held in Bari, Italy. The current worldwide business environment is leading marketing scholars and practitioners to reconsider a number of historical... -
Salesforce For Dummies Liz Kao 9781394231669
RRP: £22.99£15.17Your easy-to-follow guide to the world's leading cloud-based CRM software Salesforce gives your business an edge in tracking relationships and managing sales, marketing, customer service, and support operations. Salesforce For Dummies help you take... -
Customer Service and Beyond by Dawn Mushill 9781934509227
RRP: £19.95£15.16Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781934509227Author Dawn MushillFormat PaperbackImprint Thomas Noble BooksPublisher Thomas Noble BooksWeight(grams) 435g -
2000 Miles on Wisdom by Jim Serger 9781936800131
RRP: £16.99£15.79Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781936800131Author Jim SergerFormat PaperbackPage Count 164Imprint Red Bike PublishingPublisher Red Bike PublishingWeight(grams) 227g -
Customer Success: The Essential Guide On How to Deal With Difficult Customers, Learn Effective Customer Service Techniques and Strategies on How You Can Win Difficult Customers by Aryana Konnor 9786069837351
RRP: £18.97£12.06Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9786069837351Author Aryana KonnorFormat PaperbackPage Count 44Imprint Zen Mastery SrlPublisher Zen Mastery SrlWeight(grams) 148g -
Hush Royalty is Walking Through the Door!: How to Provide Outstanding Customer Service and Outshine Your Competition by Jeanne E Degen 9781940128016
RRP: £12.95£10.51Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781940128016Author Jeanne E DegenFormat PaperbackPage Count 46Imprint Jeanne DegenPublisher Jeanne DegenWeight(grams) 132g -
Designing Service Processes to Unlock Value, Third Edition by Joy M Field 9781637423332
RRP: £31.99£19.09Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781637423332Author Joy M FieldFormat HardbackPage Count 188Imprint Business Expert PressPublisher Business Expert PressWeight(grams) 152g -
Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience by Lance Gibbs 9781619617094
RRP: £22.99£14.20Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781619617094Author Lance GibbsFormat HardbackPage Count 206Imprint Lioncrest PublishingPublisher Lioncrest PublishingWeight(grams) 372gDimensions(mm) 216mm... -
Creating a Customer Experience-Centric Startup: A Step-by-Step Framework by Thomas Suwelack 9783030924577
RRP: £32.99£26.29This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the... -
Customer Service Rules!: 52 Ways to Create A Customer-Centric Business by Steve Hickner 9781938406393
RRP: £15.20£12.67Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781938406393Author Steve HicknerFormat PaperbackPage Count 106Imprint Brigantine MediaPublisher Brigantine MediaWeight(grams) 120g -
Profiles in Excellence: Utility Chief Customer Officers by Penni McLean-Conner 9780996136020
RRP: £49.00£48.89Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780996136020Author Penni McLean-ConnerFormat HardbackPage Count 230Imprint CS WeekPublisher CS WeekWeight(grams) 476gDimensions(mm) 229mm * 152mm * 14mm -
Marketplace Dignity: Transforming How We Engage with Customers Across Their Journey by Cait Lamberton 9781613631751
RRP: £39.00£34.12Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consumers want firms to take a lead in helping to shape a better society. Yet, most don’t know where to start or... -
Power Conversations: Creating First Impressions to Lasting Connections by Dr Karen Jacobson 9781945849466
RRP: £14.97£12.36Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781945849466Author Dr Karen JacobsonFormat PaperbackPage Count 110Imprint Jones Media PublishingPublisher Jones Media PublishingWeight(grams) 127g -
2000 Miles on Wisdom by Jim Serger 9781936800209
RRP: £24.96£24.00Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781936800209Author Jim SergerFormat HardbackImprint Red Bike PublishingPublisher Red Bike PublishingWeight(grams) 376g -
7 Dumb Things We All Say: Smart Ways to Improve Every Relationship by Greg Alcorn 9781947480322
RRP: £20.00£16.16Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781947480322Author Greg AlcornFormat PaperbackPage Count 138Imprint Indie Books InternationalPublisher Indie Books InternationalWeight(grams) 181g -
In the Driving Seat of Customer Experience: with Customer Signals Management by Zanna Van Der Aa 9789492004918
RRP: £24.99£19.88Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9789492004918Author Zanna Van Der AaFormat PaperbackPage Count 160Imprint Warden PressPublisher Warden PressWeight(grams) 152g -
You Can't Serve Them Well If You Don't Know Them Well by Jeanne Hurlbert Phd 9781988172286
RRP: £24.95£19.59Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781988172286Author Jeanne Hurlbert PhdFormat PaperbackPage Count 152Imprint Norsemen BooksPublisher Norsemen BooksWeight(grams) 163g -
Ten Quick-Win Model: For Fast And Effective Service Delivery by Dr Ede 9789785538403
RRP: £15.52£12.41Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9789785538403Author Dr EdeFormat PaperbackPage Count 36Imprint CMM Communications LtdPublisher CMM Communications LtdWeight(grams) 55g -
Client Centric: Grow Your Business With An Amazing Customer Experience by Randy Charach 9781988776040
RRP: £19.99£13.01Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781988776040Author Randy CharachFormat PaperbackPage Count 218Imprint Charach Productions Inc.Publisher Charach Productions Inc.Weight(grams) 240g -
How to Improve Customer Service & Increase Profits by Eden Rosen 9781401026400
£14.54Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781401026400Author Eden RosenFormat PaperbackPage Count 112Imprint XlibrisPublisher XlibrisWeight(grams) 150g -
Helping Customers Win: Customer Success Insights by Piyush Agrawal 9781941478974
RRP: £14.99£12.90Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781941478974Author Piyush AgrawalFormat PaperbackPage Count 182Imprint Windy City PublishersPublisher Windy City PublishersWeight(grams) 249g -
Client Centric: Grow Your Business with an Amazing Customer Experience by Randy Charach 9781988776002
RRP: £19.95£16.42Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781988776002Author Randy CharachFormat PaperbackPage Count 218Imprint Paragon PublishingPublisher Paragon PublishingWeight(grams) 240gDimensions(mm) 203mm *... -
Feedback Rules!: 52 ways to listen to your stakeholders by Brian Numainville 9781938406522
RRP: £15.20£12.59Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781938406522Author Brian NumainvilleFormat PaperbackPage Count 128Imprint Brigantine MediaPublisher Brigantine MediaWeight(grams) 141gDimensions(mm) 203mm *... -
Be Ready to Dance with Your Customer!: How Solid Customer Service Puts You Ahead of the Competition by Shari Moss 9781619614734
RRP: £15.99£13.33Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781619614734Author Shari MossFormat PaperbackImprint Lioncrest PublishingPublisher Lioncrest PublishingWeight(grams) 231g -
My Granny My Leader - Blessed and Highly Favored by R J Guest Jr 9781608624003
RRP: £9.95£8.73Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781608624003Author R J Guest JrFormat PaperbackPage Count 68Imprint E-Booktime, LLCPublisher E-Booktime, LLCWeight(grams) 140g -
Fearless Communication: How to Energize Your Team for Success on the Phone by Dave Tester 9781612062075
RRP: £19.95£15.96Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781612062075Author Dave TesterFormat PaperbackPage Count 106Imprint Aloha PublishingPublisher Aloha PublishingWeight(grams) 140g -
Customer Satisfaction: Its Not Just Your Promise, Its Your Business by Anthony Haye 9781736429815
RRP: £19.95£15.91Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781736429815Author Anthony HayeFormat PaperbackPage Count 128Imprint Bryan Service Companies, IncPublisher Bryan Service Companies, IncWeight(grams) 133g -
Do You Want to Keep Your Customers Forever? by Joseph B Pine 9781633694972
RRP: £20.00£12.98Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781633694972Author Joseph B PineFormat HardbackPage Count 94Imprint Harvard Business Review PressPublisher Harvard Business Review PressWeight(grams) 231g -
Win With Your Customer by Devendra Dubey 9789356483828
RRP: £9.00£6.50Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9789356483828Author Devendra DubeyFormat PaperbackPage Count 178Imprint Clever Fox PublishingPublisher Clever Fox PublishingWeight(grams) 200g -
The Million Dollar Greeting: Today's Best Practices for Profit, Customer Retention, and a Happy Workplace by Dan Sachs 9781948062145
RRP: £17.99£16.61Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes. Dan Sachs guides... -
D-A-T-I-N-G Your Customer(R): A Relationship Manual by James D Feldman 9781941799529
RRP: £19.99£15.49Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781941799529Author James D FeldmanFormat PaperbackPage Count 202Imprint Open Books PressPublisher Open Books PressWeight(grams) 191g -
Kind Of Person by Nicole Block 9781761240669
RRP: £12.99£9.91Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781761240669Author Nicole BlockFormat PaperbackPage Count 188Imprint Passionpreneur PublishingPublisher Passionpreneur PublishingWeight(grams) 245g -
A Lifestyle of Service: Stop doing service, start living it by Corne Botes 9789994587599
RRP: £5.99£5.60Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9789994587599Author Corne BotesFormat PaperbackPage Count 98Imprint National Library NamibiaPublisher National Library NamibiaWeight(grams) 127g -
Hush! Royalty is Walking Through the Door!: How to Provide Outstanding Customer Service and Outshine Your Competition by Jeanne E Degen 9781940128139
RRP: £6.95£6.26Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781940128139Author Jeanne E DegenFormat PaperbackPage Count 46Imprint Jeanne DegenPublisher Jeanne DegenWeight(grams) 132g -
Never Lose a Customer Again: The Ultimate Guide on How To Get and Keep Your Customers, Learn the Essentials and Useful Tips on How to Effectively Retain Your Customers by Kinsley Thorley 9786069837375
RRP: £18.97£12.06Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9786069837375Author Kinsley ThorleyFormat PaperbackPage Count 46Imprint Zen Mastery SrlPublisher Zen Mastery SrlWeight(grams) 68gDimensions(mm) 210mm * 148mm...