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The Referral of a Lifetime: Your Customers and Clients Already Know Every New Contact You Will Ever Need to Succeed by Timothy L Templeton 9780966784510 [USED COPY]
RRP: $12.84$2.77Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780966784510Author Timothy L TempletonFormat PaperbackPage Count 128Imprint MasterTrack InternationalPublisher MasterTrack InternationalWeight(grams) 204g -
The Ultimate Question: Driving Good Profits and True Growth by Frederick F. Reichheld 9781591397830 [USED COPY]
RRP: $36.12$2.95CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of... -
Communicating with Customers by Patrick Forsyth 9780752821023 [USED COPY]
RRP: $9.02$3.04Effective communication is essential to a successful business, and this toolkit aims to cover every angle of communication with increasingly demanding customers and clients. The book highlights the importance of effective communication for those... -
Win at Work: Navigate the Nasties, Get Things Done and Get Ahead by Shaun Belding 9780749457112 [USED COPY]
RRP: $19.34$2.92In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour. Win at Work covers all the areas that we can change... -
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell 9781401300340 [USED COPY]
RRP: $36.12$3.42Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781401300340Author Jack MitchellFormat HardbackPage Count 302Imprint HyperionPublisher HyperionWeight(grams) 422gDimensions(mm) 218mm * 147mm * 25mm -
Fish!: A Remarkable Way to Boost Morale and Improve Results by Stephen C. Lundin 9780340819807 [USED COPY]
$2.30An updated edition of this title is available (ISBN 9781444792805) Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of... -
Delivering Knock Your Socks Off Service by Kristin J. Anderson 9780814407653 [USED COPY]
RRP: $15.47$4.02An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated,... -
151 Quick Ideas to Get New Customers by Jerry R. Wilson 9781564148308
RRP: $12.89$11.02Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781564148308Author Jerry R. WilsonFormat PaperbackPage Count 192Imprint Career PressPublisher Red Wheel/Weiser -
Customer Responsive Management: The Flexible Advantage by Frank Davis 9781557865052 [USED COPY]
RRP: $33.53$5.68Sorry no description is available for this book at this time. -
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell 9781401300340
RRP: $36.12$21.81Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781401300340Author Jack MitchellFormat HardbackPage Count 302Imprint HyperionPublisher HyperionWeight(grams) 422gDimensions(mm) 218mm * 147mm * 25mm -
Once a Customer, Always a Customer by Chris Daffy 9781860760341 [USED COPY]
RRP: $21.87$5.55Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your... -
Corner Grocery Store Principles: Seven Family Business Principles That Will Create Customers For Life by Joe Mangiaracina 9781456644017
RRP: $20.63$15.82Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781456644017Author Joe MangiaracinaFormat PaperbackPage Count 60Imprint Ebookit.comPublisher Ebookit.comWeight(grams) 100g -
The Zero to 100 Million Sales Blueprint by Gary Garth 9781544539157
RRP: $34.82$26.19Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781544539157Author Gary GarthFormat PaperbackPage Count 422Imprint Lioncrest PublishingPublisher Lioncrest PublishingWeight(grams) 617g -
The Best Customer Service Quotes Ever Said by John R Dijulius III 9781632990877
RRP: $18.06$13.34Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781632990877Author John R DiJulius, IIIFormat PaperbackPage Count 150Imprint River Grove BooksPublisher River Grove BooksWeight(grams) 154gDimensions(mm)... -
Don't Fear The Gig Worker: GigCX And The Employment Reboot by Terry Rybolt 9798782459260
RRP: $11.60$10.68Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9798782459260Author Terry RyboltFormat PaperbackPage Count 232Imprint Independently PublishedPublisher Independently PublishedWeight(grams) 272g -
101 Activities for Delivering Knock Your Socks Off Service by Performance Research Associates 9780814414446
$35.84The latest addition to the bestselling Knock Your Socks Off Service series, this book provides you with the practical tools and cost-effective training required to meet their customers' needs.Today's customers are demanding service that is faster,... -
How to Improve Service, Increase Profits, & Keep Customers Happy by Eden Rosen 9781425704001
$19.04Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781425704001Author Eden RosenFormat PaperbackImprint XlibrisPublisher XlibrisWeight(grams) 231g -
Customer Success Mastery: 50 Strategies to Retain Customers, Drive Revenue, and Ignite Business Growth. by Jeffrey Ray Rogers 9798864556634
RRP: $15.09$13.82Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9798864556634Author Jeffrey Ray RogersFormat PaperbackPage Count 372Imprint Independently PublishedPublisher Independently PublishedWeight(grams) 494g -
Digital Delight: Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences by Greg Kihlstrom 9781690018636
RRP: $15.58$14.68Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781690018636Author Greg KihlstromFormat PaperbackPage Count 178Imprint Independently PublishedPublisher Independently PublishedWeight(grams) 245g -
Performance Measurement and Leisure Management by Konstantinos Alexandris 9780415849142
RRP: $42.56$37.62The issue of performance measurement in the leisure industry is increasingly important, from both theoretical (academic) and applied (practitioner) perspectives. Managers need accurate indications of how their organisations are performing, to inform... -
Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey by Taşkın Dirsehan 9781800433892
RRP: $107.06$89.58In a typical day, a customer's journey moves from a physical to a digital environment multiple times, to successfully and effectively manage a customer's experience organizations need to integrate both these environments in an omnichannel way. This... -
B2B Customer Experience: A Practical Guide to Delivering Exceptional CX by Paul Hague 9781398608535
RRP: $125.13$103.74Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer. This new edition explores key topics such as AI, the role of IT in customer experience and customer relationship... -
Teamwork Makes Our Team Strong - Best Team Ever!: Motivational Gifts for Employees - Coworkers - Office Staff Members - Inspirational Appreciation Gift by Creative Gifts Studio 9781670494665
RRP: $9.00$8.09Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781670494665Author Creative Gifts StudioFormat PaperbackPage Count 112Imprint Independently PublishedPublisher Independently PublishedWeight(grams) 209g -
B2B Customer Engagement Strategy: An Introduction to Managing Customer Experience by Daniel D. Prior 9783031234088
RRP: $70.94$59.79Business to business (B2B) transactions account for 60-70% of all transactions globally. Considering this, many supplier firms aspire to create high levels of customer engagement, and this involves identifying various ways to improve customer experience... -
5 Step Handbook to a Superior Customer Service Mindset: 5 basic steps for anyone serious about excelling in customer service by Sara Haggett 9781544172071
RRP: $10.31$8.71Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781544172071Author Sara HaggettFormat PaperbackPage Count 38Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing... -
Discovering Dropshipping In Business: The Common Scams And Pitfalls On Ecommerce: Profit Margins by Melodi Wickings 9798473981070
RRP: $11.60$9.71Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9798473981070Author Melodi WickingsFormat PaperbackPage Count 66Imprint Independently PublishedPublisher Independently PublishedWeight(grams) 109g -
Customer Experience Quotes: 1,000 Smartest things ever said by World Best Business Leaders by Muhammad Farooq 9781799253402
RRP: $19.35$15.63Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781799253402Author Muhammad FarooqFormat PaperbackPage Count 184Imprint Independently PublishedPublisher Independently PublishedWeight(grams) 207g -
How To Be An Entrepreneur On eBay: A Quick Way To Make Some Fast Cash On eBay: The World Of Ebay by Eloy Berninger 9798472882675
RRP: $11.60$9.71Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9798472882675Author Eloy BerningerFormat PaperbackPage Count 32Imprint Independently PublishedPublisher Independently PublishedWeight(grams) 59g -
Making More Money By Selling: Easy Tips For Successful Selling: Beginner Sales by Melvin Beschorner 9798470283818
RRP: $15.47$12.37Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9798470283818Author Melvin BeschornerFormat PaperbackPage Count 226Imprint Independently PublishedPublisher Independently PublishedWeight(grams) 336g -
The Binman's Guide to Amazing Customer Service: Top customer words, service concepts & interviews to help create a sales focused customer-centric environment that provides amazing customer service. by Oisin Browne 9781916088320
RRP: $12.89$10.60Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781916088320Author Oisin BrowneFormat PaperbackPage Count 162Imprint Bookhub PublishingPublisher Bookhub PublishingWeight(grams) 245gDimensions(mm) 229mm *... -
Construction Professionals Are Coloring Outside the Lines by Jeff Tobe M Ed 9781976325533
RRP: $25.74$21.10Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781976325533Author Jeff Tobe M EdFormat PaperbackImprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing... -
Hello, May I Help You?: How to Become a Customer Service Superstar by Kevin Hairston 9781717816962
RRP: $15.47$12.28Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781717816962Author Kevin HairstonFormat PaperbackPage Count 76Imprint Independently PublishedPublisher Independently PublishedWeight(grams)... -
Maximizing Customer Loyalty by C William Crutcher 9798986507507
RRP: $27.08$26.17Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9798986507507Author C William CrutcherFormat PaperbackPage Count 186Imprint C. William CrutcherPublisher C. William CrutcherWeight(grams) 152g -
The Art of PASS FAIL - Overcoming Objections and Customer Management: How to Persuade Others and Maximize Your Life by Steven Shaw 9798987367902
RRP: $54.17$37.80Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9798987367902Author Steven ShawFormat HardbackPage Count 162Imprint Steve Shaw TrainingPublisher Steve Shaw TrainingWeight(grams) 290g -
Dealing With People the Way Jesus Did: A practical guide to growing your business through compassionate customer service by Andrew Pratt 9781795644655
RRP: $15.42$12.28Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781795644655Author Andrew PrattFormat PaperbackPage Count 30Imprint Independently PublishedPublisher Independently PublishedWeight(grams) 127g -
'24/7': Multi-Cultural Workers Find Diversity Recipe to Heal a Troubled World by Jackie L Chase 9781937630300
RRP: $45.09$34.83Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781937630300Author Jackie L ChaseFormat PaperbackPage Count 176Imprint Adventuretravelpress.comPublisher Adventuretravelpress.comWeight(grams) 254g -
The 10c Decision: How Small Change Pays Off Big by Laurie Guest 9781941478813
RRP: $34.77$27.23Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781941478813Author Laurie GuestFormat PaperbackPage Count 192Imprint Windy City PublishersPublisher Windy City PublishersWeight(grams) 263g -
Total Relationship Marketing: Achieving Proper Customer Relevance by John Heinrichs 9781734538236
RRP: $44.51$35.04Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781734538236Author John HeinrichsFormat PaperbackPage Count 336Imprint Jeen Su LimPublisher Jeen Su LimWeight(grams) 216g -
Customer Experience Culture in Government: Principles, Practices, and Measures by Daryl L Covey 9781546669968
RRP: $14.13$11.29Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781546669968Author Daryl L CoveyFormat PaperbackPage Count 80Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing... -
Customer Development of Effective Performance Indicators in Local and State Level Public Administration by Rebekah Schulz 9781839821493
RRP: $89.00$73.47As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through...