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Anticipate: Knowing What Customers Need Before They Do by Bill Thomas 9781118356913
RRP: $24.50Booksplease Price: $21.53Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781118356913Author Bill ThomasFormat HardbackPage Count 224Imprint John Wiley & Sons IncPublisher John Wiley & Sons IncWeight(grams) 398g -
Eat Your Own Lunch: The B2B Client Experience Handbook, Second Edition by Nathalie Schooling 9780796167484
RRP: $23.21Booksplease Price: $20.63Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780796167484Author Nathalie SchoolingFormat PaperbackPage Count 230Imprint NlightencxPublisher NlightencxWeight(grams) 417g -
May I Help You?: An Insight to Better Customer Service For Black-Owned Businesses by Damon Darrell 9780983758723
RRP: $20.58Booksplease Price: $18.45Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780983758723Author Damon DarrellFormat PaperbackPage Count 148Imprint Two Tress Publishing GroupPublisher Two Tress Publishing GroupWeight(grams) 209g -
Leadership Lessons Learned From Our Mentors: Time-Honoured Values That Are Shaping the Utility Customer Experience of the Future by David J McKendry 9780996136044
RRP: $45.15Booksplease Price: $39.47Sorry no description is available for this book at this time. -
![The Six Principles of Service Excellence by Theo Gilbert-Jamison 9781420856309 [USED COPY]](https://cdn11.bigcommerce.com/s-zkx5lhzlf8/images/stencil/444x444/products/6270203/6347149/9781420856309__69118.1736996148.jpg?c=1 "The Six Principles of Service Excellence by Theo Gilbert-Jamison 9781420856309 [USED COPY]")
The Six Principles of Service Excellence by Theo Gilbert-Jamison 9781420856309 [USED COPY]
RRP: $14.13Booksplease Price: $6.88Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781420856309Author Theo Gilbert-JamisonFormat PaperbackPage Count 156Imprint AuthorHousePublisher AuthorHouseWeight(grams) 239g -
Knock Your Socks Off Service Recovery by Ron Zemke 9780814470848
RRP: $19.34Booksplease Price: $11.44"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful,... -
The 5 Principles of It Customer Service Success by Don R Crawley 9780983660774
RRP: $9.80Booksplease Price: $7.53Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780983660774Author Don R CrawleyFormat PaperbackPage Count 108Imprint Crawley International, Inc.Publisher Crawley International, Inc.Weight(grams)... -
Quality Experience Telemetry: How to Effectively Use Telemetry for Improved Customer Success by Alka Jarvis 9780873899673
RRP: $61.92Booksplease Price: $61.80Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780873899673Author Alka JarvisFormat HardbackPage Count 204Imprint ASQ Quality PressPublisher ASQ Quality PressWeight(grams) 572gDimensions(mm) 254mm *... -
Both Sides Win! 3 Secrets for Success in Customer Negotiation by Logan Loomis 9780982877135
RRP: $10.32Booksplease Price: $7.88Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780982877135Author Logan LoomisFormat PaperbackPage Count 104Imprint Logan Loomis, LLCPublisher Logan Loomis, LLCWeight(grams) 122gDimensions(mm) 203mm *... -
Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty by Laurence Vincent 9780814439265
RRP: $21.92Booksplease Price: $15.04Brand Real is a business strategy guide for making a brand's promise stand up at every customer touch point. Packed with proven, repeatable management practices, the book shows how to establish a clean brand architecture while avoiding the needless... -
The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service by Darryl S. DOANE 9780814433355
RRP: $38.70Booksplease Price: $32.00"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete... -
The Mad Clientist's ABCs of Client Service by Michael B Rynowecer 9780996413404
RRP: $21.93Booksplease Price: $16.63Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780996413404Author Michael B RynowecerFormat HardbackPage Count 68Imprint Bti PressPublisher Bti PressWeight(grams) 395gDimensions(mm) 216mm * 216mm * 8mm -
Clientelligence: How Superior Client Relationships Fuel Growth and Profits by Michael B Rynowecer 9780996413435
RRP: $34.77Booksplease Price: $25.01Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780996413435Author Michael B RynowecerFormat HardbackPage Count 188Imprint Bti PressPublisher Bti PressWeight(grams) 376gDimensions(mm) 216mm * 140mm * 14mm -
Mastering Contact Center Performance: A comprehensive Guide to Effective Measurement by Jt Eskelsen 9780990626039
RRP: $82.75Booksplease Price: $72.05Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780990626039Author Jt EskelsenFormat PaperbackPage Count 192Imprint ServicequestPublisher ServicequestWeight(grams) 458g -
The Curated Experience: Engineering Customer Service to Build Loyalty by Amas Tenumah 9780692479742
RRP: $10.31Booksplease Price: $9.46Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780692479742Author Amas TenumahFormat PaperbackPage Count 102Imprint Bien LLCPublisher Bien LLCWeight(grams) 145gDimensions(mm) 229mm * 152mm * 5mm -
Rapportselling Tales: Successful Selling Strategies for Engaging Customers by Paul Archer 9780957173804
RRP: $12.84Booksplease Price: $12.46Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780957173804Author Paul ArcherFormat PaperbackPage Count 212Imprint High House PublishingPublisher High House PublishingWeight(grams) 321gDimensions(mm)... -
How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service by Jack Griffin 9780735205253
RRP: $24.64Booksplease Price: $21.94Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780735205253Author Jack GriffinFormat PaperbackPage Count 272Imprint Penguin Books Canada LtdPublisher Penguin Books Canada LtdWeight(grams)... -
The Best Therapy Experience(R) by John Vacovec 9780990559610
RRP: $12.84Booksplease Price: $11.56Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780990559610Author John VacovecFormat PaperbackPage Count 154Imprint SDP PublishingPublisher SDP PublishingWeight(grams) 213gDimensions(mm) 229mm * 152mm *... -
The Customer Loyalty Solution by Arthur Middleton Hughes 9780071589604
RRP: $29.61Booksplease Price: $26.12Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780071589604Author Arthur HughesFormat PaperbackPage Count 388Imprint McGraw-HillPublisher McGraw-HillWeight(grams) 517gDimensions(mm) 229mm * 152mm * 20mm -
Marketing = Customers + Heart: How to Build Your Small Business Growth Strategy by Judy Celmins 9780473614201
RRP: $21.92Booksplease Price: $19.65Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780473614201Author Judy CelminsFormat PaperbackPage Count 274Imprint Thriveablebiz LimitedPublisher Thriveablebiz LimitedWeight(grams) 322gDimensions(mm)... -
Strategic Customer Management: Strategizing the Sales Organization by Nigel F. Piercy 9780199544509
RRP: $92.88Booksplease Price: $76.99A revolution is taking place in the way companies organize and manage the 'front-end' of their organization, where it meets its customers. Traditional concepts of sales management, account management, and customer service are being overtaken by... -
Voiceless Customer: Why Customers Leave by Fabiola Corvera-Stimeling 9780998906300
Booksplease Price: $17.49Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780998906300Author Fabiola Corvera-StimelingFormat HardbackImprint Cocentrum Publishing LLCPublisher Cocentrum Publishing LLCWeight(grams) 386g -
Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers by Todd W Arnold 9780996136006
RRP: $63.21Booksplease Price: $39.54Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780996136006Author Todd W ArnoldFormat HardbackImprint CS WeekPublisher CS WeekWeight(grams) 467g -
The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional by Cate Schreck 9780995357204
RRP: $23.16Booksplease Price: $17.92Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780995357204Author Cate SchreckFormat PaperbackPage Count 242Imprint Michael Hanrahan PublishingPublisher Michael Hanrahan PublishingWeight(grams) 295g -
Lived Experiences of Public Consumption: Encounters with Value in Marketplaces on Five Continents by D. Cook 9780230517042
RRP: $58.04Booksplease Price: $58.01This collection of original ethnographically based research from five continents, provides insights into the dynamics of stability and change in our globalizing world. The chapters comprising Live Experiences of Public Consumption give a vivid account of... -
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce by Micah Solomon 9780814439319
RRP: $21.92Booksplease Price: $17.35Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success... -
A Simple Guide to Keep the Customer Happy and Healthy by Samuel Rose 9780759673199
Booksplease Price: $14.74Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780759673199Author Samuel RoseFormat PaperbackPage Count 108Imprint AuthorHousePublisher AuthorHouseWeight(grams) 264g -
Nice Is Not Enough: An Owners Manual To Train Your Customer Server by Jeffrey L Staton 9780692845561
RRP: $10.19Booksplease Price: $9.37Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780692845561Author Jeffrey L StatonFormat PaperbackPage Count 204Imprint Sankofa Hospitality LLCPublisher Sankofa Hospitality LLCWeight(grams) 152g -
From Heart to Bottom Line: Master Alignment for Business Success by Odette de Beer 9780645948103
RRP: $48.40Booksplease Price: $42.70Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780645948103Author Odette de BeerFormat PaperbackPage Count 174Imprint Amplify Business Coaching and ConsultingPublisher Amplify Business Coaching and... -
Quality Customer Service Rekindling the Art of Service to Customers by Sharon L Burton 9780615148977
RRP: $20.00Booksplease Price: $18.03Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780615148977Author Sharon L BurtonFormat PaperbackImprint Sharon L BurtonPublisher Sharon L BurtonWeight(grams) 249g -
The CX Edge: Critical Customer Experience Questions to ATTRACT, KEEP and WOW Customers by Jeff Tobe 9780578970684
RRP: $18.83Booksplease Price: $17.07Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578970684Author Jeff TobeFormat PaperbackPage Count 202Imprint R. R. BowkerPublisher R. R. BowkerWeight(grams) 277g -
Your Customer Service Matters: 5 simple steps to a great customer service company by Greg Saladino 9780578618395
RRP: $12.89Booksplease Price: $11.58Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578618395Author Greg SaladinoFormat PaperbackPage Count 96Imprint GS BooksPublisher GS BooksWeight(grams) 141gDimensions(mm) 229mm * 152mm * 5mm -
Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions (16pt Large Print Edition) by Chip R Bell 9780369343864
RRP: $34.82Booksplease Price: $30.48Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780369343864Author Chip R BellFormat PaperbackPage Count 374Imprint ReadHowYouWantPublisher ReadHowYouWantWeight(grams) 156g -
Attracting Perfect Customers: The Power of Strategic Synchronicity (16pt Large Print Edition) by Stacey Hall 9780369323743
RRP: $38.69Booksplease Price: $34.40Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780369323743Author Stacey HallFormat PaperbackPage Count 388Imprint ReadHowYouWantPublisher ReadHowYouWantWeight(grams) 540g -
Customer W.O.W. Ask Me How by Gianna Clark 9780359979950
RRP: $16.24Booksplease Price: $14.87Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780359979950Author Gianna ClarkFormat PaperbackPage Count 102Imprint Lulu.comPublisher Lulu.comWeight(grams) 152g -
How to Appreciate Your Customers by B. H. Elvy 9780333598924
RRP: $116.09Booksplease Price: $115.93Appreciating and satisfying the emotional heads of buyers can be the essential factor contributing to the creation of a competitive edge, particularly where close uniformity of quality, price and service exists between competing suppliers. This book... -
America's Service Meltdown: Restoring Service Excellence in the Age of the Customer by Raul Pupo 9780313386022
Booksplease Price: $84.53In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the... -
Advances in Corporate Branding by John M. T. Balmer 9781349957989
RRP: $128.99Booksplease Price: $127.59Sorry no description is available for this book at this time. -
151 Quick Ideas to Get New Customers by Jerry R. Wilson 9781564148308
RRP: $12.89Booksplease Price: $11.60Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781564148308Author Jerry R. WilsonFormat PaperbackPage Count 192Imprint Career PressPublisher Red Wheel/Weiser -
Corner Grocery Store Principles: Seven Family Business Principles That Will Create Customers For Life by Joe Mangiaracina 9781456644017
RRP: $20.63Booksplease Price: $15.34Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781456644017Author Joe MangiaracinaFormat PaperbackPage Count 60Imprint Ebookit.comPublisher Ebookit.comWeight(grams) 100g