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Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships by Daniel Lafreniere
RRP: $38.98$34.50If you don't offer great customer experience, your main competitors will take away 50% of your business. Period.Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today's hypercompetitive environment,... -
Customer Experience: What, How and Why Now by Don Peppers 9781483560151
RRP: $35.08$31.45Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781483560151Author Don PeppersFormat PaperbackPage Count 250Imprint BookBabyPublisher BookBabyWeight(grams) 394gDimensions(mm) 228mm * 152mm * 15mm -
Successful Key Account Management In A Week: Be A Brilliant Key Account Manager In Seven Simple Steps by Grant Stewart 9781444159165 [USED COPY]
RRP: $15.58$3.80The ability to manage key accounts successfully is crucial to any salesperson who wants to advance their career.Written by Grant Stewart, a leading expert on key account management as both a coach and a practitioner, this book quickly teaches you the... -
How to Mind-Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships by David P. SNYDER 9780814405994
RRP: $29.23$21.37Discover how to use the principles of behavioral psychology (made easy and accessible) to master the art and science of salesmanship.What's the most important factor in becoming a successful salesperson? Is it ambition and drive? Maybe it's enthusiasm... -
Cracking the CRM Code: How to Prevent Failures in Buying, Implementing and Using CRM by Limesh Parekh 9781637454688
RRP: $29.23$24.12Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781637454688Author Limesh ParekhFormat PaperbackPage Count 160Imprint Notion PressPublisher Notion PressWeight(grams) 245gDimensions(mm) 229mm * 152mm * 9mm -
Outside-In: The Secret of the 21st Century Leading Companies by Steven Towers 9780956513502
RRP: $30.23$27.05Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780956513502Author Steven TowersFormat PaperbackPage Count 166Imprint BP Group PublishingPublisher BP Group PublishingWeight(grams) 243g -
The Wallet Allocation Rule: Winning the Battle for Share by Timothy L. Keiningham
RRP: $31.18$21.31Customer Loyalty Isn't Enough--Grow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard... -
How a Hashtag Changed the World: Stories, Lessons and Reflections from the #LinkedInLocal Movement by Nicole Johnston 9780646823003
RRP: $25.33$22.97Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780646823003Author Nicole JohnstonFormat PaperbackPage Count 194Imprint Anna/McAfee#pty LtdPublisher Anna/McAfee#pty LtdWeight(grams) 127g -
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions by Noah Fleming 9781632650665
$29.76Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781632650665Author Noah FlemingFormat PaperbackPage Count 272Imprint New Page Books,USPublisher Red Wheel/Weiser -
I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad by Jeanne Bliss
RRP: $21.43$19.11Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591844419Author Jeanne BlissFormat PaperbackPage Count 206Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 204g -
Listen or Die: 40 Lessons That Turn Customer Feedback into Gold by Sean McDade Phd 9781544510798
RRP: $31.18$27.71Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781544510798Author Sean McDadeFormat PaperbackPage Count 360Imprint Publishing In A BoxPublisher Publishing In A BoxWeight(grams) 458gDimensions(mm) 216mm *... -
Systematic Magic: 7 Magic Keys to Disnify Any Business by Vance Morris 9781721677177
RRP: $38.94$31.53Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781721677177Author Vance MorrisFormat PaperbackPage Count 172Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing... -
Building the Value Machine: Transforming Your Business Through Collaborative Customer Partnerships by Peter Cheverton 9780749454852
RRP: $64.33$55.26Building the Value Machine represents the type of business that many aspire towards - a business that is able to align its internal functions, including sales and marketing, in order to collaborate with its key customers and create real and unique value... -
Successful Customer Service: Get Brilliant Results Fast by Pauline Rowson
RRP: $25.33$16.77Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer... -
Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience by Jonathan M. Tisch
RRP: $23.38$15.60Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and... -
Customer Relationship Management by Ed Peelen
RRP: $144.28$130.16Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM, CRM systems and their implementation. It is the only comprehensive academic text to cover the entire scope... -
The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand by Jeff Vincent 9780615962016
RRP: $25.35$21.86Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780615962016Author Jeff VincentFormat PaperbackPage Count 204Imprint CosupportPublisher CosupportWeight(grams) 204gDimensions(mm) 203mm * 127mm * 11mm -
Hot CX: Customer Experience For Realists by Andrew Stothert 9781527217591
RRP: $27.28$22.93Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781527217591Author Andrew StothertFormat PaperbackPage Count 214Imprint Brand VistaPublisher Brand VistaWeight(grams) 215g -
Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work by Timothy L. Keiningham 9780471743156
RRP: $37.03$24.86In Loyalty Myths, the authors have assembled 53 of the most common beliefs about customer loyalty - all of them wrong or misconceived! Each of the beliefs in this book is debunked with real-world examples. While other books speak in platitudes; this book... -
A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty by Janelle Barlow
RRP: $40.95$28.22Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523002979Author Janelle BarlowFormat PaperbackPage Count 192Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers -
Reorganize for Resilience: Putting Customers at the Center of Your Business by Ranjay Gulati 9781422117217
RRP: $58.50$46.02In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused," but they don't deliver solutions to customers' thorniest... -
The Revenue Acceleration Playbook: Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success by Brent Keltner
RRP: $40.93$33.79Want to accelerate your sales? Stop selling, and start connecting. Today's buyers are inundated with sales pitches coming at them from websites, peer reviews, social media, and email blasts. Is it any wonder they're overloaded, overwhelmed, and tuned... -
Superior Customer Value: Finding and Keeping Customers in the Now Economy by Art Weinstein
RRP: $105.28$91.40Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-based organizations. A customer-centric culture provides focus and direction for an... -
The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet by Craig Wilson 9781947856615
RRP: $25.33$22.04Winner of the 800-CEO-READS Best Marketing Book of 2015Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret?The Compass and the Nail presents an... -
Great Customer Service on the Telephone by Kristin J. Anderson 9780814477953
RRP: $19.48$10.65First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to... -
The Relationship Economy: Building Stronger Customer Connections in the Digital Age by John R Dijulius 9781626346437
RRP: $41.93$34.28Creating Authentic Customer Connections in a High-Tech World. In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the... -
Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life by T. Scott Gross 9781510708174
RRP: $29.23$23.93From T. Scott Gross, a consumer advocate, whose client roster for consulting and training reads like a who's who of the Fortune 500. Southwest Airlines, FedEx, McDonald's, Wal-Mart, and more have asked him to motivate their employees at conferences... -
Revenue Assurance: Expert Opinions for Communications Providers by Eric Priezkalns
RRP: $234.00$202.82This cutting-edge reference represents a new phase in the talkRA project-an initiative dedicated to improving the discipline of revenue assurance (RA) for communication providers. From blog to podcasts and now a book, the project offers a platform for a... -
Effective CRM using Predictive Analytics by Antonios Chorianopoulos
RRP: $89.60$78.99A step-by-step guide to data mining applications in CRM. Following a handbook approach, this book bridges the gap between analytics and their use in everyday marketing, providing guidance on solving real business problems using data mining techniques... -
Satisfaction: How Every Great Company Listens to the Voice of the Customer by Chris Denove
RRP: $42.88$28.26Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591841647Author Chris DenoveFormat PaperbackPage Count 288Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 276g -
Bottom Line Selling: The Sales Professional's Guide to Improving Customer Profits by Jack Malcolm 9781533590589
RRP: $36.95$31.20Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781533590589Author Jack MalcolmFormat PaperbackPage Count 230Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing... -
Effective Complaint Management: The Business Case for Customer Satisfaction by Bernd Stauss 9783319987040
RRP: $155.98$141.49This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied... -
Beyond Advertising: Creating Value Through All Customer Touchpoints by Jerry Wind
RRP: $44.83$29.58The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today's unprecedented speed and scope of technological... -
Contact Center/Customer Service Excellence: Metrics that Matter! by Ray Roberge 9781515344148
RRP: $16.07$12.93Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781515344148Author Ray RobergeFormat PaperbackPage Count 32Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing... -
The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises by Jeff Toister 9780578824949
RRP: $22.33$20.49Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578824949Author Jeff ToisterFormat PaperbackPage Count 184Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams) 152g -
Managing Customer Service Pocketbook by Andy Cross 9781903776926 [USED COPY]
$111.42Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781903776926Author Andy CrossFormat PaperbackPage Count 108Imprint Management PocketbooksPublisher Management Pocketbooks -
Customer Relationship Management: Concept, Strategy, and Tools by V. Kumar 9783662553800
RRP: $146.23$134.02This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary... -
Researching Customer Satisfaction and Loyalty: How to Find Out What People Really Think by Paul Szwarc 9780749443368 [USED COPY]
RRP: $64.33$6.77Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. Organizations today invest heavily in programmes designed to retain customers as they recognize... -
Researching Customer Satisfaction and Loyalty: How to Find Out What People Really Think by Paul Szwarc 9780749443368
RRP: $64.33$54.48Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. Organizations today invest heavily in programmes designed to retain customers as they recognize... -
The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet [Revised Hardcover Edition] by Craig Wilson 9781644282328
RRP: $37.03$26.54Winner of the 800-CEO-READS Best Marketing Book of 2015Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret?The Compass and the Nail presents an...