Customer Relations

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period.Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today's hypercompetitive environment,...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781483560151Author Don PeppersFormat PaperbackPage Count 250Imprint BookBabyPublisher BookBabyWeight(grams) 394gDimensions(mm) 228mm * 152mm * 15mm

The ability to manage key accounts successfully is crucial to any salesperson who wants to advance their career.Written by Grant Stewart, a leading expert on key account management as both a coach and a practitioner, this book quickly teaches you the...

Discover how to use the principles of behavioral psychology (made easy and accessible) to master the art and science of salesmanship.What's the most important factor in becoming a successful salesperson? Is it ambition and drive? Maybe it's enthusiasm...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781637454688Author Limesh ParekhFormat PaperbackPage Count 160Imprint Notion PressPublisher Notion PressWeight(grams) 245gDimensions(mm) 229mm * 152mm * 9mm

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780956513502Author Steven TowersFormat PaperbackPage Count 166Imprint BP Group PublishingPublisher BP Group PublishingWeight(grams) 243g

Customer Loyalty Isn't Enough--Grow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780646823003Author Nicole JohnstonFormat PaperbackPage Count 194Imprint Anna/McAfee#pty LtdPublisher Anna/McAfee#pty LtdWeight(grams) 127g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781632650665Author Noah FlemingFormat PaperbackPage Count 272Imprint New Page Books,USPublisher Red Wheel/Weiser

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591844419Author Jeanne BlissFormat PaperbackPage Count 206Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 204g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781544510798Author Sean McDadeFormat PaperbackPage Count 360Imprint Publishing In A BoxPublisher Publishing In A BoxWeight(grams) 458gDimensions(mm) 216mm *...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781721677177Author Vance MorrisFormat PaperbackPage Count 172Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing...

Building the Value Machine represents the type of business that many aspire towards - a business that is able to align its internal functions, including sales and marketing, in order to collaborate with its key customers and create real and unique value...

Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer...

Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and...

Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM, CRM systems and their implementation. It is the only comprehensive academic text to cover the entire scope...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780615962016Author Jeff VincentFormat PaperbackPage Count 204Imprint CosupportPublisher CosupportWeight(grams) 204gDimensions(mm) 203mm * 127mm * 11mm

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781527217591Author Andrew StothertFormat PaperbackPage Count 214Imprint Brand VistaPublisher Brand VistaWeight(grams) 215g

In Loyalty Myths, the authors have assembled 53 of the most common beliefs about customer loyalty - all of them wrong or misconceived! Each of the beliefs in this book is debunked with real-world examples. While other books speak in platitudes; this book...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523002979Author Janelle BarlowFormat PaperbackPage Count 192Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers

In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused," but they don't deliver solutions to customers' thorniest...

Want to accelerate your sales? Stop selling, and start connecting. Today's buyers are inundated with sales pitches coming at them from websites, peer reviews, social media, and email blasts. Is it any wonder they're overloaded, overwhelmed, and tuned...

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-based organizations. A customer-centric culture provides focus and direction for an...

Winner of the 800-CEO-READS Best Marketing Book of 2015Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret?The Compass and the Nail presents an...

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to...

Creating Authentic Customer Connections in a High-Tech World. In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the...

From T. Scott Gross, a consumer advocate, whose client roster for consulting and training reads like a who's who of the Fortune 500. Southwest Airlines, FedEx, McDonald's, Wal-Mart, and more have asked him to motivate their employees at conferences...

This cutting-edge reference represents a new phase in the talkRA project-an initiative dedicated to improving the discipline of revenue assurance (RA) for communication providers. From blog to podcasts and now a book, the project offers a platform for a...

A step-by-step guide to data mining applications in CRM. Following a handbook approach, this book bridges the gap between analytics and their use in everyday marketing, providing guidance on solving real business problems using data mining techniques...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591841647Author Chris DenoveFormat PaperbackPage Count 288Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 276g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781533590589Author Jack MalcolmFormat PaperbackPage Count 230Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing...

This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied...

The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today's unprecedented speed and scope of technological...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781515344148Author Ray RobergeFormat PaperbackPage Count 32Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578824949Author Jeff ToisterFormat PaperbackPage Count 184Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams) 152g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781903776926Author Andy CrossFormat PaperbackPage Count 108Imprint Management PocketbooksPublisher Management Pocketbooks

This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary...

Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. Organizations today invest heavily in programmes designed to retain customers as they recognize...

Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. Organizations today invest heavily in programmes designed to retain customers as they recognize...

Winner of the 800-CEO-READS Best Marketing Book of 2015Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret?The Compass and the Nail presents an...