Customer Relations

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781400235827Author Nicholas WebbFormat PaperbackPage Count 256Imprint AmacomPublisher HarperCollins FocusWeight(grams) 249gDimensions(mm) 213mm * 138mm *...

As a leader in your organization, you will be very familiar with your organization's key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures. But how much time have you spent...

Shortlisted for the Judges' Choice Award, The Business Book Awards 2017 In a world of increasingly digitised interactions it's more essential than ever for businesses to connect with their customers and staff on a human level. Trusted gives clear...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781400239719Author Annette SimmonsFormat PaperbackPage Count 240Imprint AmacomPublisher HarperCollins FocusWeight(grams) 235gDimensions(mm) 229mm * 150mm *...

This handbook documents sixty methods used in design innovation projects leading to the design of new products or services. It is the first publication to bring together methods, tools and case studies that involve multiple design disciplines and...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578433363Author Jeff ToisterFormat PaperbackPage Count 228Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams) 308g

Sorry no description is available for this book at this time.

Customer service is a lot like dancing. You can sit on the sidelines, go through the motions, or take the time to learn. This book will give you the moves to stand out. Chris Lynam left a passion for screenwriting to pursue a summer job as a dance...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781400242726Author Leonardo InghilleriFormat PaperbackPage Count 192Imprint AmacomPublisher HarperCollins FocusWeight(grams) 203gDimensions(mm) 229mm *...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781944194031Author Garrett SuttonFormat PaperbackPage Count 208Imprint Brisance Books LLCPublisher Brisance Books LLCWeight(grams) 255g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780814417898Author Ed HorrellFormat PaperbackPage Count 208Imprint AmacomPublisher AmacomWeight(grams) 322g

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780743277792Author James P WomackFormat PaperbackPage Count 368Imprint Free PressPublisher Free PressWeight(grams) 408g

This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a "learning relationship." Over time, this ongoing relationship allows your company to meet a customer's changing...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781623155940Author Tycho PressFormat PaperbackPage Count 342Imprint Tycho PressPublisher Callisto Media Inc.

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780730368366Author Isabella VillaniFormat PaperbackPage Count 288Imprint John Wiley & Sons Australia LtdPublisher John Wiley & Sons Australia...

Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behaviour of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780692154144Author Jeff ToisterFormat PaperbackPage Count 168Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams) 231g

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781527217591Author Andrew StothertFormat PaperbackPage Count 214Imprint Brand VistaPublisher Brand VistaWeight(grams) 215g

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era businessin any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can...

How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780547913988Author Harley ManningFormat HardbackPage Count 272Imprint Houghton MifflinPublisher Cengage Learning, IncWeight(grams) 476gDimensions(mm) 231mm...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591844914Author Bryan PearsonFormat HardbackPage Count 256Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 456gDimensions(mm) 236mm * 163mm *...

Now revised and updated throughout, with special emphasis on online customer service and retail websites.Social psychologists and law enforcement officials agree: If a window in a building is broken and left in its ruined state, the rest of the windows...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780986245718Author Nick PavlidisFormat PaperbackPage Count 152Imprint Business Development Concepts, LLCPublisher Business Development Concepts,...

How do you keep your customers coming back-and get them to bring others? If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful...

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer...

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide,...

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781637742952Author Allen P. AdamsonFormat HardbackPage Count 240Imprint Matt Holt BooksPublisher BenBella BooksWeight(grams) 403gDimensions(mm) 235mm *...

What would your company look like if you could increase the revenue and profitability potential of every customer by more than 20 percent? What if you could double the productivity of every employee? And what if these two phenomena together could drive...

A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780955366000Author Clare MooreFormat PaperbackPage Count 92Imprint Business Jigsaw PressPublisher Business Jigsaw PressWeight(grams) 152g

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients.If you're searching for ways to ensure your...

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer...

The global COVID-19 pandemic forced everybody to rethink how they operate and the role that digital plays in business and in our lives. While digital may have been top of mind for many businesses, the pandemic made it essential, not just to interact and...

A compelling mix of reputation management, crisis leadership and the role of politics in business, this book provides unique practical steps that leaders can take to protect their reputations and those of the organisations they head in an ever more open...

Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the...

Companies who invest in successful Customer eXperience (CX) innovation stand out from the crowd. Markets tend to reward these companies because it is rare for firms to try something new, much less prove customer acceptance of their attempted innovations...