Customer Relations

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523002979Author Janelle BarlowFormat PaperbackPage Count 192Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers

New technologies mean that sports clubs and governing bodies are generating more data than ever to help manage their relationship with fans, their performance, and their income streams. This new edition of Winning with Data in the Business of Sports...

This handbook documents sixty methods used in design innovation projects leading to the design of new products or services. It is the first publication to bring together methods, tools and case studies that involve multiple design disciplines and...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781400235827Author Nicholas WebbFormat PaperbackPage Count 256Imprint AmacomPublisher HarperCollins FocusWeight(grams) 249gDimensions(mm) 213mm * 138mm *...

Everything your sales boss taught you is wrong. Forget everything you learned about selling. Your boss's persuasion-based sales methods are outdated, ineffective, and annoying. It's time to take matters into your own hands with a modern and effective...

A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers' needs in a personalized way. For too long, companies have detached from...

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to...

Featuring a foreword by His Holiness the Dalai Lama. Despite decades of research and evidence, there is still extreme scepticism that businesses can combine a more humane style of management with superior shareholder returns, or that busy managers can...

DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591840701Author Michael J. SilversteinFormat PaperbackPage Count 320Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 305g

When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality.Guest experience expert Josh Liebman’s The Hospitality Mentality is a framework that leverages a...

Shortlisted for the Judges' Choice Award, The Business Book Awards 2017 In a world of increasingly digitised interactions it's more essential than ever for businesses to connect with their customers and staff on a human level. Trusted gives clear...

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578433363Author Jeff ToisterFormat PaperbackPage Count 228Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams)...

Sorry no description is available for this book at this time.

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today!Customer experience futurist Blake Morgan outlines ten...

Customer service is a lot like dancing. You can sit on the sidelines, go through the motions, or take the time to learn. This book will give you the moves to stand out. Chris Lynam left a passion for screenwriting to pursue a summer job as a dance...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781400242726Author Leonardo InghilleriFormat PaperbackPage Count 192Imprint AmacomPublisher HarperCollins FocusWeight(grams) 203gDimensions(mm) 229mm *...

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781944194031Author Garrett SuttonFormat PaperbackPage Count 208Imprint Brisance Books LLCPublisher Brisance Books LLCWeight(grams) 255g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780814417898Author Ed HorrellFormat PaperbackPage Count 208Imprint AmacomPublisher AmacomWeight(grams) 322g

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and...

This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a "learning relationship." Over time, this ongoing relationship allows your company to meet a customer's changing...

Today, financial clients are profoundly skeptical. They’ve been burned. Their consultants and advisors talk too much, use too much confusing technical jargon, work from too many boilerplate scripts, repeat too many generic caveats and useless disclaimers...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781623155940Author Tycho PressFormat PaperbackPage Count 342Imprint Tycho PressPublisher Callisto Media Inc.

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780730368366Author Isabella VillaniFormat PaperbackPage Count 288Imprint John Wiley & Sons Australia LtdPublisher John Wiley & Sons Australia...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780977628940Author Paul HomolyFormat PaperbackPage Count 372Imprint Paul HomolyPublisher Paul HomolyWeight(grams) 494gDimensions(mm) 229mm * 152mm * 20mm

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780692154144Author Jeff ToisterFormat PaperbackPage Count 168Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams)...

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781619617001Author Lance GibbsFormat PaperbackPage Count 206Imprint Lioncrest PublishingPublisher Lioncrest PublishingWeight(grams) 245gDimensions(mm) 216mm...

How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523000142Author Bill PriceFormat HardbackPage Count 288Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers

This book helps in building an optimally designed and customer-oriented sales organization. It places a special emphasis on purchasing decisions and leads to producing a decisive competitive advantage. The focus is on the sales enablement process as a...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780547913988Author Harley ManningFormat HardbackPage Count 272Imprint Houghton MifflinPublisher Cengage Learning, IncWeight(grams) 476gDimensions(mm) 231mm...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780814439395Author Sandy RogersFormat HardbackPage Count 240Imprint AmacomPublisher HarperCollins FocusWeight(grams) 376gDimensions(mm) 236mm * 159mm * 18mm

User Experience Management: Essential Skills for Leading Effective UX Teams deals with specific issues associated with managing diverse user experience (UX) skills, often in corporations with a largely engineering culture. Part memoir and part handbook,...

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renee Evenson shows readers what...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780986245718Author Nick PavlidisFormat PaperbackPage Count 152Imprint Business Development Concepts, LLCPublisher Business Development Concepts,...

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can...

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer...