Customer Relations

How do you keep your customers coming back-and get them to bring others? If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781987449297Author Coloring CrewFormat PaperbackPage Count 48Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing...

Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behaviour of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of...

Shortlisted for the Judges' Choice Award, The Business Book Awards 2017 In a world of increasingly digitised interactions it's more essential than ever for businesses to connect with their customers and staff on a human level. Trusted gives clear...

Shortlisted for the Judges' Choice Award, The Business Book Awards 2017 In a world of increasingly digitised interactions it's more essential than ever for businesses to connect with their customers and staff on a human level. Trusted gives clear...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578433363Author Jeff ToisterFormat PaperbackPage Count 228Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams) 308g

Sorry no description is available for this book at this time.

Customer service is a lot like dancing. You can sit on the sidelines, go through the motions, or take the time to learn. This book will give you the moves to stand out. Chris Lynam left a passion for screenwriting to pursue a summer job as a dance...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781944194031Author Garrett SuttonFormat PaperbackPage Count 208Imprint Brisance Books LLCPublisher Brisance Books LLCWeight(grams) 255g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780814417898Author Ed HorrellFormat PaperbackPage Count 208Imprint AmacomPublisher AmacomWeight(grams) 322g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780743277792Author James P WomackFormat PaperbackPage Count 368Imprint Free PressPublisher Free PressWeight(grams) 408g

This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a "learning relationship." Over time, this ongoing relationship allows your company to meet a customer's changing...

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781623155940Author Tycho PressFormat PaperbackPage Count 342Imprint Tycho PressPublisher Callisto Media Inc.

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780730368366Author Isabella VillaniFormat PaperbackPage Count 288Imprint John Wiley & Sons Australia LtdPublisher John Wiley & Sons Australia...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780692154144Author Jeff ToisterFormat PaperbackPage Count 168Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams) 231g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781118356913Author Bill ThomasFormat HardbackPage Count 224Imprint John Wiley & Sons IncPublisher John Wiley & Sons IncWeight(grams) 398g

Want to beat your sales target? Buy this book. The new edition of this highly successful sales bible is full of practical tips, tricks and advice and now comes in a smaller, more accessible package. The Secrets of Selling, 2nd edition covers all the key...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781452803807Author Robert BacalFormat PaperbackPage Count 190Imprint CreateSpacePublisher CreateSpaceWeight(grams) 408gDimensions(mm) 254mm * 203mm * 13mm

You've read about Customer Loyalty in the Los Angeles Times, Dallas Morning News, Miami Herald, Kansas City Star, Entrepreneur, Industry Week, Marketing News, Boardroom Reports, Marketing Management, Library Journal, The Selling Advantage, Ideas...

Now revised and updated throughout, with special emphasis on online customer service and retail websites.Social psychologists and law enforcement officials agree: If a window in a building is broken and left in its ruined state, the rest of the windows...

How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780986245718Author Nick PavlidisFormat PaperbackPage Count 152Imprint Business Development Concepts, LLCPublisher Business Development Concepts,...

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can...

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide,...

A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five...

A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780955366000Author Clare MooreFormat PaperbackPage Count 92Imprint Business Jigsaw PressPublisher Business Jigsaw PressWeight(grams) 152g

The global COVID-19 pandemic forced everybody to rethink how they operate and the role that digital plays in business and in our lives. While digital may have been top of mind for many businesses, the pandemic made it essential, not just to interact and...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781400235827Author Nicholas WebbFormat PaperbackPage Count 256Imprint AmacomPublisher HarperCollins FocusWeight(grams) 249gDimensions(mm) 213mm * 138mm *...

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer...

In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results...

Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the...

Companies who invest in successful Customer eXperience (CX) innovation stand out from the crowd. Markets tend to reward these companies because it is rare for firms to try something new, much less prove customer acceptance of their attempted innovations...

As a leader in your organization, you will be very familiar with your organization's key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures. But how much time have you spent...

What happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780984983803Author Stan PhelpsFormat PaperbackPage Count 210Imprint 9 Inch MarketingPublisher 9 Inch MarketingWeight(grams) 286gDimensions(mm) 229mm * 152mm...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780983660736Author Don R. CrawleyFormat PaperbackPage Count 224Imprint soundtraining.netPublisher soundtraining.net

​Customer Success is a relatively a new discipline that focuses on maximizing customer business value and outcomes realization. Practitioners focus on customer adoption, customer experience and then positive correlation, organic growth and retention is...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780735217812Author Jeanne BlissFormat HardbackPage Count 272Imprint Prentice Hall PressPublisher Prentice Hall Press