Customer Relations

User Experience Management: Essential Skills for Leading Effective UX Teams deals with specific issues associated with managing diverse user experience (UX) skills, often in corporations with a largely engineering culture. Part memoir and part handbook,...

This handbook documents sixty methods used in design innovation projects leading to the design of new products or services. It is the first publication to bring together methods, tools and case studies that involve multiple design disciplines and...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781400235827Author Nicholas WebbFormat PaperbackPage Count 256Imprint AmacomPublisher HarperCollins FocusWeight(grams) 249gDimensions(mm) 213mm * 138mm *...

Learn how to deploy custom models leading to a revolution in the world of customer service and support Generative AI has made amazing advances in the last year, and customer service and support is one of the most important areas where this new...

New technologies mean that sports clubs and governing bodies are generating more data than ever to help manage their relationship with fans, their performance, and their income streams. This new edition of Winning with Data in the Business of Sports...

Trend-Driven InnovationBeat accelerating customer expectations.Every business leader, entrepreneur, innovator, and marketer wants to know where customers are headed. The problem? The received wisdom on how to find out is wrong.In this startling new book,...

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and...

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to...

Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consumers want firms to take a lead in helping to shape a better society. Yet, most don’t know where to start or...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591840701Author Michael J. SilversteinFormat PaperbackPage Count 320Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 305g

When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality.Guest experience expert Josh Liebman’s The Hospitality Mentality is a framework that leverages a...

Shortlisted for the Judges' Choice Award, The Business Book Awards 2017 In a world of increasingly digitised interactions it's more essential than ever for businesses to connect with their customers and staff on a human level. Trusted gives clear...

Super Strategist: The Art and Science of Modern Account Planning is the only modern guide to advertising's arguably most vital discipline, that has been written with the passion of someone who's found their calling and the wisdom of an industry veteran...

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can...

Once renowned as a customer relationship management (CRM) tool, Salesforce has evolved into a cloud-first application and capability ecosystem. With dedicated components for tasks such as middleware, big data, reporting, ETL, data loading, and API...

You've read about Customer Loyalty in the Los Angeles Times, Dallas Morning News, Miami Herald, Kansas City Star, Entrepreneur, Industry Week, Marketing News, Boardroom Reports, Marketing Management, Library Journal, The Selling Advantage, Ideas...

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780988914513Author Jc QuintanaFormat PaperbackPage Count 232Imprint Crg PressPublisher Crg PressWeight(grams) 299gDimensions(mm) 216mm * 140mm * 13mm

Sorry no description is available for this book at this time.

Sorry no description is available for this book at this time.

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781803559995Author Frantisek PollakFormat HardbackPage Count 100Imprint IntechOpenPublisher IntechOpen

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today!Customer experience futurist Blake Morgan outlines ten...

Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand...

Customer service is a lot like dancing. You can sit on the sidelines, go through the motions, or take the time to learn. This book will give you the moves to stand out. Chris Lynam left a passion for screenwriting to pursue a summer job as a dance...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781400242726Author Leonardo InghilleriFormat PaperbackPage Count 192Imprint AmacomPublisher HarperCollins FocusWeight(grams) 203gDimensions(mm) 229mm *...

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9788483562666Author Marcos Gonz lez de La-Hoz Fern ndezFormat PaperbackPage Count 208Imprint LID Editorial EmpresarialPublisher LID Editorial...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780814417898Author Ed HorrellFormat PaperbackPage Count 208Imprint AmacomPublisher AmacomWeight(grams) 322g

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and...

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period.Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today's hypercompetitive environment,...

Retail supply chain consists of multiple segments from sales to distribution to finance. Retail manufacturers rely on a complicated web of suppliers. Customer demand and market competition today requires extreme efficiency from end to end. This book...

This book provides clarity and guidance on effective strategy, implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order...

Today, financial clients are profoundly skeptical. They've been burned. Their consultants and advisors talk too much, use too much confusing technical jargon, work from too many boilerplate scripts, repeat too many generic caveats and useless disclaimers...

The issue of performance measurement in the leisure industry is increasingly important, from both theoretical (academic) and applied (practitioner) perspectives. Managers need accurate indications of how their organisations are performing, to inform...

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780977628940Author Paul HomolyFormat PaperbackPage Count 372Imprint Paul HomolyPublisher Paul HomolyWeight(grams) 494gDimensions(mm) 229mm * 152mm * 20mm

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780692154144Author Jeff ToisterFormat PaperbackPage Count 168Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams)...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781619617001Author Lance GibbsFormat PaperbackPage Count 206Imprint Lioncrest PublishingPublisher Lioncrest PublishingWeight(grams) 245gDimensions(mm) 216mm...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780730368366Author Isabella VillaniFormat PaperbackPage Count 288Imprint John Wiley & Sons Australia LtdPublisher John Wiley & Sons Australia...

How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and...