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Trading Up: Why Consumers Want New Luxury Goods - and How Companies Create Them by Michael J. Silverstein
RRP: $28.37$10.87Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591840701Author Michael J. SilversteinFormat PaperbackPage Count 320Imprint PortfolioPublisher Penguin Putnam IncWeight(grams) 305g -
The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value by Peter Fader
RRP: $21.92$18.372019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers "actionable insights to drive immediate value," according to Neil Hoyne, Head of Customer Analytics and Chief... -
Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact by Annette Simmons
RRP: $16.76$15.42Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781400239719Author Annette SimmonsFormat PaperbackPage Count 240Imprint AmacomPublisher HarperCollins FocusWeight(grams) 235gDimensions(mm) 229mm * 150mm *... -
Inbound Selling: How to Change the Way You Sell to Match How People Buy by Brian Signorelli 9781119473411
RRP: $27.09$18.01Change the way you think about sales to sell more, and sell better. Over the past decade, Inbound Marketing has changed the way companies earn buyers' trust and build their brands - through meaningful, helpful content. But with that change comes... -
Converted: The Data-Driven Way to Win Customers' Hearts by Neil Hoyne
RRP: $32.24$19.58Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780593420652Author Neil HoyneFormat HardbackPage Count 240Imprint PortfolioPublisher Penguin Putnam Inc -
Brilliant Customer Service by Debra Stevens 9780273738077 [USED COPY]
RRP: $19.34$2.92Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It's for anyone involved in any organisation - whether you run your... -
A Mind for Sales: Daily Habits and Practical Strategies for Sales Success by Mark Hunter 9781400215676
RRP: $25.80$18.43For salespeople feeling stressed and disappointed that their customers don't want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success.The world of sales can be tough, so it's easy... -
The New Customer Experience Management: Why and How the Companies of The Future Address Their Customers' Needs Proactively by Ivaylo Yorgov
RRP: $41.27$36.55A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers' needs in a personalized way. For too long, companies have detached from... -
The Service Culture Handbook: A Step-By-Step Guide to Getting Your Employees Obsessed with Customer Service by Jeff Toister 9780692842003
RRP: $15.47$14.13Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780692842003Author Jeff ToisterFormat PaperbackPage Count 190Imprint Toister Performance SolutionsPublisher Toister Performance SolutionsWeight(grams) 263g -
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell
RRP: $39.98$29.82This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, but has a broad interpretation of what services are. ... -
The Cult of Customer Excellence: How to Build a Truly Customer-Centric Culture by Oke Eleazu 9781910649541
RRP: $16.76$11.09In a quest to maintain market position and improve profits in today's fast-paced, competitive market place, organizations need to become more and more customer driven. A customer-driven organization maintains a base of loyal customers by recognizing that... -
The Unsold Mindset: Redefining What It Means to Sell by Colin Coggins
RRP: $28.38$18.81What if the greatest salespeople on the planet are the opposite of who you think they are?Everyone sells, every day. It's why the most successful people are better than most at selling themselves, their ideas, or their products and services.Yet when... -
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price 9780470189085 [USED COPY]
RRP: $30.96$3.21In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a... -
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price
RRP: $30.96$20.34In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a... -
The Outcome Generation: How a New Generation of Technology Vendors Thrives Through True Customer Success by Paul J Henderson 9780648216100
RRP: $21.87$16.07Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780648216100Author Paul J HendersonFormat PaperbackPage Count 198Imprint Red Raven BooksPublisher Red Raven BooksWeight(grams) 156g -
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary by Steve Curtin 9780814432808
RRP: $19.34$14.13If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create... -
How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe 9781292116891 [USED COPY]
RRP: $19.34$3.13Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How... -
How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe
RRP: $19.34$14.94Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How... -
Business Relationship Manager: Careers in IT service management by Ernest Brewster
RRP: $25.79$21.80Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on... -
A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty by Janelle Barlow
RRP: $29.67$18.49Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523002931Author Janelle BarlowFormat PaperbackPage Count 192Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers -
The Customer Success Pioneer: The first 12 months of your journey into growth by Kellie Lucas
RRP: $20.63$14.10*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success ladder? Do you want to transform churn into maximum recurring revenue and growth? Are you looking for a clear route to an... -
Creating Customer Evangelists by Jackie Huba 9780988195400
RRP: $19.29$12.55Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780988195400Author Jackie HubaFormat PaperbackPage Count 242Imprint Lewis Lane PressPublisher Lewis Lane PressWeight(grams) 286gDimensions(mm) 216mm * 140mm... -
Your Client's Story: Know Your Clients and the Rest Will Follow by Scott West 9780972752367
RRP: $32.19$19.29Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780972752367Author Scott WestFormat PaperbackPage Count 218Imprint Insights PressPublisher Insights PressWeight(grams) 299gDimensions(mm) 229mm * 152mm *... -
The Storytelling Edge: How to Transform Your Business, Stop Screaming into the Void, and Make People Love You by Shane Snow 9781119483359
RRP: $24.50$16.45"A terrific and timely book that makes a compelling case for fundamentally rethinking how your business communicates. Recommended!" --Jay Baer, founder of Convince & Convert and author of Hug Your Haters "Once upon a time,... -
Design. Think. Make. Break. Repeat.: A Handbook of Methods by Martin Tomitsch 9789063694791
RRP: $38.69$28.42This handbook documents sixty methods used in design innovation projects leading to the design of new products or services. It is the first publication to bring together methods, tools and case studies that involve multiple design disciplines and... -
The Little Customer Service Book: A Common Sense Guide to Helping People by Rick Grassi 9780578772929
RRP: $10.58$7.77Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578772929Author Rick GrassiFormat PaperbackPage Count 94Imprint Jump N Blast LLCPublisher Jump N Blast LLCWeight(grams) 127g -
Experiential Marketing: Consumer Behavior, Customer Experience and The 7Es by Wided Batat
RRP: $59.33$52.28Why do some brands make us feel good, while others frustrate us? What makes us engage with certain brands, rebuy the same products, return to the same store or revisit the same destination over and over again? Is there a framework underlying how past and... -
The Big Miss: How Organizations Overlook the Value of Emotions by Zhecho Dobrev 9781637422564
RRP: $29.61$21.99In The Big Miss: How Businesses Overlook the Value of Emotions, Zhecho Dobrev reveals how organizations are frequently deceived by customers and fail to act on what they fail to notice-thus are missing the biggest driver of profitable customer... -
Outside in: The Power of Putting Customers at the Center of Your Business by Harley Manning
RRP: $34.83$20.92Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780547913988Author Harley ManningFormat HardbackPage Count 272Imprint Houghton MifflinPublisher Cengage Learning, IncWeight(grams) 476gDimensions(mm) 231mm... -
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams
RRP: $54.17$47.92Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and... -
Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason
RRP: $30.96$20.34A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework,... -
Thinking in Services: Encoding and Expressing Strategy through Design by Majid Iqbal
RRP: $39.98$29.82We think we know services - not a day goes by without using them - until we have to design them. It is then that their realities confront us, teasing us sometimes. While services have always been 'designed', the qualities of their designs are more... -
Sell Without Selling Out: A Guide to Success on Your Own Terms by Andy Paul
RRP: $16.76$11.09Everything your sales boss taught you is wrong. Forget everything you learned about selling. Your boss's persuasion-based sales methods are outdated, ineffective, and annoying. It's time to take matters into your own hands with a modern and effective... -
Crisis Communication: Managing Stakeholder Relationships by Audra Diers-Lawson
RRP: $51.59$45.74Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, and negligence - just to name a few. For organizations, crises are pervasive, challenging,... -
Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results by Brad Cleveland
RRP: $38.69$29.48DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile... -
Making It Easy for Patients to Say "Yes" by Dr Paul Homoly 9780977628940
RRP: $25.74$22.33Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780977628940Author Paul HomolyFormat PaperbackPage Count 372Imprint Paul HomolyPublisher Paul HomolyWeight(grams) 494gDimensions(mm) 229mm * 152mm * 20mm -
A diamond in the rough: Over a 100 specific tips to build a strong customer culture by Steven Van Belleghem 9789401495462
RRP: $38.70$25.03"... Van Belleghem always delivers. Most companies want to create a customer-centric culture, but many struggle, even though they are capable of doing so. This is what the author refers to as A Diamond in the Rough. In addition to clearly articulated... -
Empathy In Action by Tony Bates
RRP: $29.66$19.94A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today,... -
On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith 9780749471910 [USED COPY]
RRP: $34.82$2.70Brands growing rapidly have a clear sense of purpose and the value they bring to their customers and employees. On Purpose is a practical guide to executing business purpose successfully by delivering a branded customer experience people love. It... -
On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith
RRP: $34.82$23.21Brands growing rapidly have a clear sense of purpose and the value they bring to their customers and employees. On Purpose is a practical guide to executing business purpose successfully by delivering a branded customer experience people love. It...