Customer Relations

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation,...

Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S&P Data Philip C. Brown, Senior Vice-President, Telebanking and Alternate Channels, Bank of Montreal Brenda...

In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to...

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of...

Creating memories and joyous experiences for consumers is a key dimension affecting the profitability and growth of a hospitality firm. Drawing on global experiences, this new book looks at the diverse factors that create these positive experiences and...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523090204Author Chip R. BellFormat HardbackPage Count 240Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers

There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization's prosperity, profits, and productivity. These actionable insights will help you to better connect...

Designed to be used alone or packaged WITH ANY core texts in consumer behaviour. This unique casebook applies consumer behaviour theory to practice via thirty-five cases and activities. Book InformationISBN 9780136027164Author Judy GrahamFormat...

In every industry, and any company, customer loyalty marketing is an important pillar of corporate strategy. This second edition of Customer Loyalty Programmes and Clubs, explains how the key to effective protection against competition lies in...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781619617001Author Lance GibbsFormat PaperbackPage Count 206Imprint Lioncrest PublishingPublisher Lioncrest PublishingWeight(grams) 245gDimensions(mm) 216mm...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780994289704Author Carolyn S DeanFormat PaperbackImprint Michael Hanrahan PublishingPublisher Michael Hanrahan PublishingWeight(grams) 318g

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than...

What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780874256147Author Darryl S. DoaneFormat PaperbackPage Count 118Imprint HRD Press Inc.,U.S.Publisher HRD Press Inc.,U.S.

Great or Poor is a powerful and proven system to deliver excellent customer experiences in any organisation. Based around four key principles, the book shows readers how to (1) establish a genuine customer-focused mission which is embraced throughout the...

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to...

"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781737073505Author Donna WeberFormat PaperbackPage Count 218Imprint Springboard in LLCPublisher Springboard in LLCWeight(grams) 152g

Ende 2024 gaben fast 250.000 Personen auf LinkedIn an, eine Position als Customer Success Manager zu bekleiden. Customer Success Management (CSM) ist somit die am schnellsten wachsende Unternehmensfunktion. Zunächst in ausgewählten...

Customer management has taken on entirely new forms since digitalization. This brand-new CRM book is dedicated to the latest approaches that dominate sales, marketing, and service in this era of digitalization. Topics include Omni-Channel or mobile CRM...

Sales leadership essentials for an era of rapidly advancing digital technology.Effective sales management—and running an effective sales organization—is the key to revenue generation, customer satisfaction, and business results. Whether you are a sales...

Prepare yourself for an immersive journey into the digital landscape of customer feedback mastery with The Good, The Bad, and The Emoji: Mastering the Art of Review Data.Authored by online review entrepreneurs Menno Beker and Hans Keukenschrijver,...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780349429175Author David KeanFormat PaperbackPage Count 320Imprint Piatkus BooksPublisher Little, Brown Book GroupWeight(grams) 41g

In a world where consumers expect more—instantly, seamlessly, and the way they want it—personalization is a strategic imperative.Research shows that the vast majority of consumers want personalized experiences, and a select few companies are rising to...

Dieses Buch zeigt, warum Unternehmen eine neue – kundenverbundene – Kultur etablieren und pflegen müssen und wie diese Transformation gelingt. Ein einzigartiges Kundenerlebnis war noch nie so erfolgskritisch wie heute. Viele Unternehmen setzen daher auf...

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today!Customer experience futurist Blake Morgan outlines ten...

Despite the promise of enhanced customer engagement through new technology, consumer trust has suffered widespread collapse, and annual corporate losses are in the trillions. This book exposes the faulty foundation of the populist Customer Experience...

Despite the promise of enhanced customer engagement through new technology, consumer trust has suffered widespread collapse, and annual corporate losses are in the trillions. This book exposes the faulty foundation of the populist Customer Experience...

Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand...

Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction,...