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Design for Services by Anna Meroni
RRP: $263.25$229.48In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation,... -
Breakthrough Customer Service: Best Practices of Leaders in Customer Support by Stanley A. Brown
RRP: $56.53$37.44Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S&P Data Philip C. Brown, Senior Vice-President, Telebanking and Alternate Channels, Bank of Montreal Brenda... -
Implementing SAP (R) CRM: The Guide for Business and Technology Managers by Vivek Kale
RRP: $111.13$96.35In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to... -
Customer Service: Empowerment and Entrapment by Andrew Sturdy
$127.20Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of... -
Hospitality Marketing and Consumer Behavior: Creating Memorable Experiences by Vinnie Jauhari
RRP: $161.83$140.69Creating memories and joyous experiences for consumers is a key dimension affecting the profitability and growth of a hospitality firm. Drawing on global experiences, this new book looks at the diverse factors that create these positive experiences and... -
Inside Your Customer's Imagination by Chip R. Bell
RRP: $50.70$33.40Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523090204Author Chip R. BellFormat HardbackPage Count 240Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers -
Listen Up!: How to Tune In to Customers and Turn Down the Noise by Karen Mangia
RRP: $37.03$24.86There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization's prosperity, profits, and productivity. These actionable insights will help you to better connect... -
Critical Thinking in Consumer Behavior: Cases and Experiential Exercises by Judy Graham
RRP: $173.32$154.79Designed to be used alone or packaged WITH ANY core texts in consumer behaviour. This unique casebook applies consumer behaviour theory to practice via thirty-five cases and activities. Book InformationISBN 9780136027164Author Judy GrahamFormat... -
Customer Loyalty Programmes and Clubs by Stephan A. Butscher
RRP: $105.28$91.40In every industry, and any company, customer loyalty marketing is an important pillar of corporate strategy. This second edition of Customer Loyalty Programmes and Clubs, explains how the key to effective protection against competition lies in... -
Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience by Lance Gibbs 9781619617001
RRP: $27.28$22.68Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781619617001Author Lance GibbsFormat PaperbackPage Count 206Imprint Lioncrest PublishingPublisher Lioncrest PublishingWeight(grams) 245gDimensions(mm) 216mm... -
Fully Booked by Carolyn S Dean 9780994289704
RRP: $31.10$24.08Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780994289704Author Carolyn S DeanFormat PaperbackImprint Michael Hanrahan PublishingPublisher Michael Hanrahan PublishingWeight(grams) 318g -
Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow
RRP: $40.95$27.22A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than... -
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service by Richard Gallagher 9780814416792
RRP: $23.38$12.01What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format... -
Excuses, Excuses, Xcuses: For Not Delivering Excellent Customer Service - and What Should Happen! by Darryl S. Doane 9780874256147
RRP: $27.20$23.65Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780874256147Author Darryl S. DoaneFormat PaperbackPage Count 118Imprint HRD Press Inc.,U.S.Publisher HRD Press Inc.,U.S. -
Great or Poor: A Simple System to Deliver Excellent Customer Experiences by Guy Rory Arnold 9781852526931
RRP: $29.23$24.47Great or Poor is a powerful and proven system to deliver excellent customer experiences in any organisation. Based around four key principles, the book shows readers how to (1) establish a genuine customer-focused mission which is embraced throughout the... -
Five Star Service: How to deliver exceptional customer service by Michael Heppell 9781292100203 [USED COPY]
RRP: $25.33$3.65Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to... -
Knock Your Socks Off Service Recovery by Ron Zemke 9780814470848 [USED COPY]
RRP: $29.23$5.28"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through... -
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions by Donna Weber 9781737073505 [USED COPY]
$26.01Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781737073505Author Donna WeberFormat PaperbackPage Count 218Imprint Springboard in LLCPublisher Springboard in LLCWeight(grams) 152g -
Customer Success Management – Kundenerfolg als Geschäftsstrategie: Wie Business-Kunden ihre Ziele erreichen können Michael Kleinaltenkamp 9783031708138
RRP: $87.73$74.57Ende 2024 gaben fast 250.000 Personen auf LinkedIn an, eine Position als Customer Success Manager zu bekleiden. Customer Success Management (CSM) ist somit die am schnellsten wachsende Unternehmensfunktion. Zunächst in ausgewählten... -
CRM Goes Digital: Design and Use of Digital Customer Interface in Marketing, Sales and Service Sabine Kirchem 9783658457976
RRP: $155.98$132.58Customer management has taken on entirely new forms since digitalization. This brand-new CRM book is dedicated to the latest approaches that dominate sales, marketing, and service in this era of digitalization. Topics include Omni-Channel or mobile CRM... -
Harvard Business Review Sales Management Handbook: How to Lead High-Performing Sales Teams Prabhakant Sinha 9781647826802
RRP: $44.83$39.21Sales leadership essentials for an era of rapidly advancing digital technology.Effective sales management—and running an effective sales organization—is the key to revenue generation, customer satisfaction, and business results. Whether you are a sales... -
The Good, The Bad, and The Emoji: Mastering the Art of Review Data Menno Beker 9781637427040
RRP: $48.65$36.08Prepare yourself for an immersive journey into the digital landscape of customer feedback mastery with The Good, The Bad, and The Emoji: Mastering the Art of Review Data.Authored by online review entrepreneurs Menno Beker and Hans Keukenschrijver,... -
Networking for Introverts: Convert Contacts into Contracts with the Power of Personal Chemistry David Kean 9780349429175
RRP: $21.43$18.21Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780349429175Author David KeanFormat PaperbackPage Count 320Imprint Piatkus BooksPublisher Little, Brown Book GroupWeight(grams) 41g -
Personalized: Customer Strategy in the Age of AI Mark Abraham 9781647826277
RRP: $48.75$41.44In a world where consumers expect more—instantly, seamlessly, and the way they want it—personalization is a strategic imperative.Research shows that the vast majority of consumers want personalized experiences, and a select few companies are rising to... -
Kundenverbunden: Wie Sie herausragende Kundenerlebnisse schaffen und Ihre Marke stärken Mathias Weber 9783658436308
RRP: $58.48$49.71Dieses Buch zeigt, warum Unternehmen eine neue – kundenverbundene – Kultur etablieren und pflegen müssen und wie diese Transformation gelingt. Ein einzigartiges Kundenerlebnis war noch nie so erfolgskritisch wie heute. Viele Unternehmen setzen daher auf... -
The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business Blake Morgan 9780310172598
RRP: $29.23$24.84With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today!Customer experience futurist Blake Morgan outlines ten... -
The Customering Method: From CX Dogma to Customer Science Aarron Spinley 9781032823089
RRP: $58.48$49.71Despite the promise of enhanced customer engagement through new technology, consumer trust has suffered widespread collapse, and annual corporate losses are in the trillions. This book exposes the faulty foundation of the populist Customer Experience... -
The Customering Method: From CX Dogma to Customer Science Aarron Spinley 9781032845425
RRP: $253.50$215.48Despite the promise of enhanced customer engagement through new technology, consumer trust has suffered widespread collapse, and annual corporate losses are in the trillions. This book exposes the faulty foundation of the populist Customer Experience... -
The Handbook of Customer Satisfaction and Loyalty Measurement Nigel Hill 9781032838687
RRP: $62.38$55.24Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand... -
Customer Experience Management in the Caribbean: Concepts, Case Studies and Challenges Dr Leslie-Ann Jordan 9781800626775
RRP: $185.25$157.46Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction,...Qty in Cart: 0Quantity:Price:RRP: $185.25$157.46Subtotal: