Customer Relations

Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company's interactions with clients and sales prospects. It involves using technology to organise, automate, and synchronise business processes --...

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value. Despite what the old adage says, the customer is not always right. Even...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781601630131Author Keith BaileyFormat PaperbackPage Count 160Imprint Career PressPublisher Red Wheel/WeiserDimensions(mm) 216mm * 140mm * 9mm

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523085637Author Jerry PowerFormat HardbackPage Count 192Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers

Stop chasing quick commissions—and start building a solid, long-term real estate businessSelling real estate is all about closing as many deals as possible, as quickly as possible, right? Wrong. Nothing could be further from the truth. True success...

Today’s most sought-after “customer service sleuth” and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyaltyCustomer service done right is one of today’s most powerful competitive...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780954874414Author Stephanie E. EdwardsFormat PaperbackPage Count 200Imprint Customer 1st InternationalPublisher Customer Service Global

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780883910696Author Orv OwensFormat PaperbackPage Count 240Imprint Frederick FellPublisher Frederick Fell

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a...

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781564146953Author Manzie LawferFormat PaperbackPage Count 224Imprint Career PressPublisher Red Wheel/WeiserWeight(grams) 318g

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781601632760Author Rick ConlowFormat PaperbackPage Count 224Imprint Career PressPublisher Red Wheel/Weiser

Berry-AMA Book Prize FINALIST 2011!"The Right Sensory Mix" is one of the four best marketing books in 2011 according to the American Marketing Association Foundation. The Berry-AMA Book Prize is awarded annually be the Foundation (AMAF) and recognizes...

The fourth in Springer's series on Stakeholder Management books, this volume looks back at the beginnings of Stakeholder Management and how it has developed into a fully-fledged system over the last 20 years. It also highlights the importance of a...

If you ask people what the biggest challenge is in their job it is often handling difficult customers. In the charitable sector, whether the customer is a beneficiary or a benefactor, as in any other 'business' the successful management of customers can...

One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance. Most businesses today understand the importance of listening to their...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781591846536Author David Cay JohnstonFormat PaperbackPage Count 336Imprint PortfolioPublisher Penguin Putnam Inc

At an institution of higher learning in one of China's richest coastal cities, the college students are invited to make their complaints known. The students' complaints registered in this book clearly demonstrate that they are keenly aware of the...

Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781632650238Author Donna CuttingFormat PaperbackPage Count 256Imprint New Page Books,USPublisher Red Wheel/WeiserWeight(grams) 1g

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you're selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions,...

Make your online customers happy-and create new ones-with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal...

Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems,...

The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business's internal and external customer service to the level of...

This supplemental text on PR law is intended to be used with other mass communication textbooks. It is intended for the mass communication law course, which is a mainstay in all accredited programs in mass communication, journalism, broadcasting,...

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments - and make the world a little better and more pleasant. An author team...

This book tells how to develop a successful factory information system to manage and control computer integrated manufacturing (CIM)operations. It is directed and dedicated to those people who are involved in the preservation and enhancement of...

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today's hypercompetitive...

How to Win Campaigns is a practical guide for creating and running successful campaigns. Written for the new campaigner and the experienced communicator alike, it explores what works (and what doesn't) and shows how to use principles and strategy in...

This is the fast track route to developing world customer relationships. It covers all the key techniques for successful customer relationship management, from developing profitable customer relationships to integrated sales management systems and from...

This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.Book InformationISBN...

Retail supply chain consists of multiple segments from sales to distribution to finance. Retail manufacturers rely on a complicated web of suppliers. Customer demand and market competition today requires extreme efficiency from end to end. This book...

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet...

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers'...

Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any...

Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of 'service' where the relationship between an organization and the customer is an integral part of the "product" offering. The...

Combine social media with traditional marketing techniques for breakthrough results! While social media is doing much to change the marketing landscape, it doesn't mean you have to take an either/or approach between it and more traditional methods. And...

A study of the history of Soviet Central Asia and the demographic, political, economic and cultural weight of the Muslims that reside there. This book examines current trends in this area which is one of Russia's most turbulent and misunderstood minority...

A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the University...

The Internet is the world's largest marketplace and provides businesses with the ability to interact with their market in a much more direct and tailored way than ever before. "Customer.Community" takes a new look at online communities as a...

How many of today's leading corporations are successfully winning back old customers and attracting new ones The new purchasing patterns of disenchanted customers and the demise of brand loyalty have compelled many endangered corporate giants to...