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Customer Acquisition & Retention in the Digital Age: You Get What You Work For, Not What You Wish For by Howard Tullman 9781619849839
RRP: £10.95£9.17Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781619849839Author Howard TullmanFormat PaperbackPage Count 118Imprint Blogintobook.comPublisher Blogintobook.comWeight(grams) 145gDimensions(mm) 216mm *... -
The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset by Bill Lee 9781422172315
RRP: £20.00£17.73Introducing "return on relationship" with your most valued customers The traditional model of growing your business--by relying on employees in sales, marketing, and product development--is dying. Today's most successful companies are taking a different... -
Purple Goldfish Workbook: 10 Ways to Attract Raving Customers by Evan Carroll 9781732665286
RRP: £39.95£31.10Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781732665286Author Evan CarrollFormat PaperbackPage Count 74Imprint 9 Inch MarketingPublisher 9 Inch MarketingWeight(grams) 195g -
Customer Relationship Imprinting: The Six Elements That Ensure Exceptional Service Without Exception by Michael Barnett 9781640953659
RRP: £17.95£11.47Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781640953659Author Michael BarnettFormat PaperbackPage Count 192Imprint Sound WisdomPublisher Sound WisdomWeight(grams) 140g -
The Age of Influence: Selling to the Digitally Connected Customer by Ted Rubin 9781640073616
RRP: £16.95£15.02Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781640073616Author Ted RubinFormat PaperbackPage Count 120Imprint Rubin Organization, LLCPublisher Rubin Organization, LLCWeight(grams) 227g -
The Constant Customer by Rose Sloat 9781610144506
RRP: £24.95£19.50Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781610144506Author Rose SloatFormat PaperbackPage Count 110Imprint Human Resource Development Press, IncPublisher Human Resource Development Press,... -
Customer Friendly: The Organizational Architecture of Service by James T. Ziegenfuss 9780761837527
RRP: £82.00£71.92The need for customer friendly organizations exists across fields and industries. Corporate leaders have long known the value of customer support. Even public agency leaders increasingly recognize the need to offer better service to citizens. This book... -
Am I Great at Customer Service?: 25 Characteristics of People Great at Customer Service by Ed Gagnon 9781452845012
RRP: £14.99£12.61Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781452845012Author Ed GagnonFormat PaperbackPage Count 164Imprint CreateSpacePublisher CreateSpaceWeight(grams) 177g -
Defusing Hostile Customers Workbook (Third Edition2010): A Self-Instructional Workbook For Public Sector Employees by Robert Bacal 9781450585743
RRP: £38.95£31.21Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781450585743Author Robert BacalFormat PaperbackPage Count 192Imprint CreateSpacePublisher CreateSpaceWeight(grams) 390gDimensions(mm) 254mm * 203mm * 10mm -
The New Idiot-Proof Guide To Customer Loyalty by Joe Heuer 9781419699795
RRP: £15.00£12.43Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781419699795Author Joe HeuerFormat PaperbackPage Count 114Imprint Booksurge PublishingPublisher Booksurge PublishingWeight(grams) 141g -
The ABC's of Prospecting: The Ultimate System for Every Real Estate Sales Professional by Dameon V Russell 9781419661488
RRP: £8.49£7.44Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781419661488Author Dameon V RussellFormat PaperbackPage Count 132Imprint Booksurge PublishingPublisher Booksurge PublishingWeight(grams) 145g -
![Tact: The Roots of Legendary Service: A Handbook for "Results Now" Success by Jesse L Dunn 9780974031910](https://cdn11.bigcommerce.com/s-zkx5lhzlf8/images/stencil/444x444/products/2866541/2865876/9780974031910__22296.1715096397.jpg?c=1 "Tact: The Roots of Legendary Service: A Handbook for "Results Now" Success by Jesse L Dunn 9780974031910")
Tact: The Roots of Legendary Service: A Handbook for "Results Now" Success by Jesse L Dunn 9780974031910
RRP: £79.95£60.78Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780974031910Author Jesse L DunnFormat PaperbackPage Count 166Imprint Added Upon, IncorporatedPublisher Added Upon, IncorporatedWeight(grams) 399g -
Becoming a Pioneer - A Book Series- Book 4 by Bimal Shah 9781088077245
RRP: £16.99£12.61Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781088077245Author Bimal ShahFormat PaperbackPage Count 106Imprint IngramSparkPublisher IngramSparkWeight(grams) 154g -
CUSTOMER SERVICE call center HOTSHOTS: 17 Insights into Manifesting Exceptional Customer Experiences by Wdll 9780999183106
RRP: £15.97£12.97Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780999183106Author WdllFormat PaperbackPage Count 164Imprint Fanny de Liefde-LyonsPublisher Fanny de Liefde-LyonsWeight(grams) 140g -
![It's Hard to Find Good Help These Days: A customer service manual for businesses by Jeanne "Bean" Murdock 9780977067879](https://cdn11.bigcommerce.com/s-zkx5lhzlf8/images/stencil/444x444/products/2791910/2791246/9780977067879__55059.1714844306.jpg?c=1 "It's Hard to Find Good Help These Days: A customer service manual for businesses by Jeanne "Bean" Murdock 9780977067879")
It's Hard to Find Good Help These Days: A customer service manual for businesses by Jeanne "Bean" Murdock 9780977067879
RRP: £29.95£23.24Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780977067879Author Jeanne "Bean" MurdockFormat PaperbackPage Count 126Imprint Beanfit PublishingPublisher Beanfit PublishingWeight(grams) 177g -
The Concierge Life: What You Need to Know to Build a Successful Business, Live Your Passion, and Change the World! by Kellyann Schaefer 9780999528303
RRP: £24.95£19.88Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780999528303Author Kellyann SchaeferFormat PaperbackPage Count 168Imprint Concierge PressPublisher Concierge PressWeight(grams) 231gDimensions(mm) 229mm *... -
Winning Behavior: What the Smartest, Most Successful Companies Do Differently by Terry Bacon 9780814413678
RRP: £28.99£20.24Behavioral Differentiation is emerging as the "final frontier" in competitive strategy, and this book shows how leading companies use it to exceed expectations and outperform competitors.In an age where even the best products are quickly imitated,... -
A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns by Jim Cathcart 9780999330401
RRP: £13.99£11.73Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780999330401Author Jim CathcartFormat PaperbackPage Count 114Imprint Woodbridge Press Publishing CompanyPublisher Woodbridge Press Publishing... -
Experiencia de Cliente: Un Equipo de Seis Especialistas Que Explican C 3mo Gestionar Las Emociones del Consumidor Para Aumentar Las Ventas Marcos Gonz lez de La-Hoz Fern ndez 9788483562666
£18.87Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9788483562666Author Marcos Gonz lez de La-Hoz Fern ndezFormat PaperbackPage Count 208Imprint LID Editorial EmpresarialPublisher LID Editorial... -
The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in your Business by Jeri Quinn 9780989943208
RRP: £14.95£12.39Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780989943208Author Jeri QuinnFormat PaperbackPage Count 166Imprint Drivingimproved ResultsPublisher Drivingimproved ResultsWeight(grams) 200g -
Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU! by Carol Heady 9780988239500
RRP: £18.95£15.77Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780988239500Author Carol HeadyFormat PaperbackPage Count 192Imprint Rant and Rave Company, Inc.Publisher Rant and Rave Company, Inc.Weight(grams)... -
Red Hot Customer Experience: Challenges Your Business Will Face in the Next Normal (And How to Overcome Them!)) by Deborah J Vincent 9780578241210
RRP: £24.99£19.53Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780578241210Author Deborah J VincentFormat PaperbackPage Count 296Imprint Maguai MediaPublisher Maguai MediaWeight(grams) 140g -
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference by Claes Fornell 9780230604063
RRP: £15.99£13.85When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most important asset is intangible: a company's relationship with its customers. The Satisfied... -
If the Customer's the Copilot, You're in the Wrong Seat: Innovative Yet Simple Strategies to Elevate Your Customer's Experience by Brian Samuel Dennis 9780997675108
RRP: £18.56£15.72Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780997675108Author Brian Samuel DennisFormat PaperbackPage Count 180Imprint ServicewerkzPublisher ServicewerkzWeight(grams) 249g -
Recipe for Service: How to Inspire and Deliver Great Customer Service by Tony Johnson 9780986391200
RRP: £9.99£8.47Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780986391200Author Tony JohnsonFormat PaperbackPage Count 126Imprint Tony JohnsonPublisher Tony JohnsonWeight(grams) 154gDimensions(mm) 216mm * 140mm * 7mm -
Passion Formula - The New Customer Experience by Marty D Fish 9780985913762
RRP: £19.99£12.53Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780985913762Author Marty D FishFormat PaperbackPage Count 192Imprint Great Hope PublishingPublisher Great Hope PublishingWeight(grams) 127g -
The General Contractor - How to Be a Great Success or Failure by Joe Egan 9780985154400
RRP: £30.00£18.46Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780985154400Author Joe EganFormat PaperbackImprint Egan Publications IncPublisher Egan Publications IncWeight(grams) 254g -
Add Value or Stay Home by Howard E Hyden 9780983916307
RRP: £24.95£16.62Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780983916307Author Howard E HydenFormat HardbackImprint Center for Customer FocusPublisher Center for Customer FocusWeight(grams) 458g -
Making the Customer Experience Magical Now! by John Formica 9780982652664
RRP: £14.97£12.39Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780982652664Author John FormicaFormat PaperbackPage Count 114Imprint Desktop Wings, Inc.Publisher Desktop Wings, Inc.Weight(grams) 154g -
The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever by Sean Van Tyne 9780982664469
RRP: £20.20£16.69Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780982664469Author Sean Van TyneFormat PaperbackPage Count 160Imprint Raphel Marketing.Publisher Raphel Marketing.Weight(grams) 222gDimensions(mm) 229mm *... -
25 Principles of Service Leadership by Arthur H Bell 9780985948054
RRP: £19.95£16.50Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780985948054Author Arthur H BellFormat PaperbackPage Count 192Imprint Lexingford PublishingPublisher Lexingford PublishingWeight(grams) 263g -
Negotiate Anything!: Secrets to make businesses treat you fairly. And for businesses ... How to pull ahead of the competition through excellent customer service. by Tom and Lynn Wilson 9780984618507
RRP: £19.95£16.91Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780984618507Author Tom and Lynn WilsonFormat PaperbackPage Count 268Imprint Saxony-CoburnPublisher Saxony-CoburnWeight(grams) 363g -
The JFDI Way To Increasing Profits Through Outstanding Customer Service by Ian Houghton 9780615639390
RRP: £9.95£8.56Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780615639390Author Ian HoughtonFormat PaperbackPage Count 142Imprint Jfdi PublishingsPublisher Jfdi PublishingsWeight(grams) 172g -
Talop Client Relationship Management by William a Howatt 9780992057107
RRP: £14.95£9.35Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780992057107Author William a HowattFormat PaperbackImprint Way with WordsPublisher Way with WordsWeight(grams) 118g -
How To Remember Names & Faces: A Key to Successful Business Relationships by Jacqueline Albright 9780986008306
RRP: £14.95£12.61Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780986008306Author Jacqueline AlbrightFormat PaperbackPage Count 136Imprint Personality BlueprintingPublisher Personality BlueprintingWeight(grams)... -
How Organizations Deliver BAD Customer Service: (And Strategies that Turn it Around!) by Barbara Khozam 9780983679608
RRP: £19.95£16.48Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780983679608Author Barbara KhozamFormat PaperbackPage Count 224Imprint Barbara Khozam IncorporatedPublisher Barbara Khozam IncorporatedWeight(grams) 263g -
A Piece of the Pie: The Story of Customer Service at Publix by Joseph W Carvin 9780976818373
RRP: £11.95£11.44Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780976818373Author Joseph W CarvinFormat PaperbackPage Count 184Imprint Nothing in Common BooksPublisher Nothing in Common BooksWeight(grams) 277g -
The Little Book of Professional Customer Service: COVID-19 Edition by Andrew Sanderbeck 9780970194251
RRP: £21.99£17.35Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780970194251Author Andrew SanderbeckFormat PaperbackPage Count 52Imprint Andrew Sanderbeck, LLCPublisher Andrew Sanderbeck, LLCWeight(grams) 127g -
A Fresh Approach 2 Excellent Customer Service: You're the Doctor. . . So Fix the Problem! by Curtis A Cowan 9780979075902
RRP: £12.99£8.63Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780979075902Author Curtis A CowanFormat PaperbackPage Count 156Imprint Cowan C. Kean GroupPublisher Cowan C. Kean GroupWeight(grams) 140g -
WOW Moments: Fifty Thank-Yous And Ten Curses: A Customer Service Story by Jeff Shapiro 9780977300617
RRP: £9.95£8.44Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780977300617Author Jeff ShapiroFormat PaperbackPage Count 126Imprint Python Efk, IncorporatedPublisher Python Efk, IncorporatedWeight(grams) 154g