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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara 9781529146820
RRP: £16.99£13.36Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had... -
Building A Story Brand: Clarify Your Message So Customers Will Listen by Donald Miller 9781400201839
RRP: £14.99£9.96More than half-a-million business leaders have discovered the power of the StoryBrand Framework, created by New York Times best-selling author and marketing expert Donald Miller. And they are making millions.If you use the wrong words to talk about your... -
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara 9781529146813
RRP: £22.00£15.62Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had... -
The Challenger Sale: How To Take Control of the Customer Conversation by Matthew Dixon
RRP: £16.99£12.47THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLDMatthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them!What's the secret to sales success?If you're like most business... -
Setting the Table by Danny Meyer
RRP: £16.99£12.19Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780060742768Author Danny MeyerFormat PaperbackPage Count 336Imprint HarperCollins PublishersPublisher HarperCollins Publishers IncWeight(grams)... -
Blue Ocean Shift: Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth by Renee Mauborgne
RRP: £12.99£9.34The New York Times and No. 1 Wall Street Journal bestsellerBlue Ocean Shift is the essential follow-up to the classic Blue Ocean Strategy, the 3.6 million copy global bestseller by world-renowned professors W. Chan Kim and Renee Mauborgne.Drawing on more... -
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta 9781119167969
RRP: £24.00£16.01Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before... -
The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty by Shaun Belding 9781633936935
RRP: £12.95£9.94Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781633936935Author Shaun BeldingFormat PaperbackPage Count 216Imprint Torbolton PressPublisher Torbolton PressWeight(grams) 322gDimensions(mm) 229mm * 152mm... -
Customer Success Mindset by Jyotsana Shukla 9780645357707
£10.47Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780645357707Author Jyotsana ShuklaFormat PaperbackPage Count 220Imprint Jyotasana ShuklaPublisher Jyotasana ShuklaWeight(grams) 286g -
The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon
RRP: £26.00£17.24A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this... -
The Customer-Driven Playbook - Converting Customer Insights into Successful Products by Travis Lowdermilk 9781491981276
RRP: £39.99£26.55Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That's where The Customer-Driven Playbook comes in. This practical guide... -
The Jolt Effect: How High Performers Overcome Customer Indecision by Matthew Dixon
RRP: £27.99£17.52Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780593538104Author Matthew DixonFormat HardbackPage Count 256Imprint PortfolioPublisher Penguin Putnam Inc -
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen
RRP: £21.00£16.34Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon Editors A Wall Street Journal and Businessweek bestseller. Named by Fast Company as one of the most influential leadership books in its Leadership Hall of Fame. An innovation... -
Get Clients Now! (TM): A 28-Day Marketing Program for Professionals, Consultants, and Coaches by C. Hayden 9780814432457
RRP: £16.99£12.18Knowing where to spend your marketing dollars was a lot easier in the days when the choices were commercials, magazines, and billboards. But now life in twenty-first-century America has become one gigantic 24/7 commercial, with no limit to ways of... -
Moments of Truth by Jan Carlzon 9780060915803
RRP: £9.99£6.84The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.About the AuthorJan Carlzon was born in Nykoping, Sweden, in 1941. After receiving his M.B.A. from the Stockholm School of Economics in 1967, he... -
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results Matthew Dixon 9780241196564
RRP: £16.99£12.28The long-awaited sequel to the bestselling sales classic The Challenger Sale 'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' DANIEL H. PINK, author of To Sell is Human and Drive Four... -
Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry by Marc Benioff 9780470521168
RRP: £22.00£14.56How did salesforce.com grow from a start up in a rented apartment into the world's fastest growing software company in less than a decade? For the first time, Marc Benioff, the visionary founder, chairman and CEO of salesforce.com, tells how he and his... -
Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty Patrick M. Lencioni (Lafayette, California) 9780787976392
RRP: £20.00£13.55Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring... -
Duct Tape Marketing Revised and Updated: The World's Most Practical Small Business Marketing Guide by John Jantsch 9781595554659
RRP: £13.99£10.01In his trusted book for small businesses, John Jantsch challenges you to craft a marketing strategy that is as reliable as the go-to household item we all know, love, and turn to in a pinch: duct tape.As a renowned marketing guru and small business... -
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Mark Goulston, M.D. 9780814436479
RRP: £16.99£12.28Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message... -
The Human Experience: How to make life better for your customers and create a more successful organization by John Sills
RRP: £20.00£15.56The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers. Leadership Book of the Year 2023, as awarded by the Institute of Leadership Across all sectors, organizations'... -
Orchestrating Experiences: Collaborative Design for Complexity by Chris Risdon 9781933820736
RRP: £44.99£42.63Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781933820736Author Chris RisdonFormat PaperbackPage Count 336Imprint Rosenfeld MediaPublisher Rosenfeld Media -
The Business of Belonging: How to Build Communities that Grow the Bottom Line by David Spinks
RRP: £24.00£16.01"A tactical primer for any business embarking on the critical work of actively building community."-Seth Godin, Author, This is Marketing "This book perfectly marries the psychology of communities, with the hard-earned secrets of someone who's done the... -
The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers-While Driving Growth For Your Company by Ashvin Vaidyanathan 9781119624615
RRP: £24.00£16.41The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As... -
Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service by Wendy Lefkon
RRP: £23.99£16.01Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781423145844Author Wendy LefkonFormat HardbackPage Count 224Imprint Disney EditionsPublisher Disney Book Publishing Inc.Weight(grams) 446g -
Hug Your Haters by Jay Baer
RRP: £26.99£17.59Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781101980675Author Jay BaerFormat HardbackPage Count 240Imprint E P Dutton & Co IncPublisher Penguin Putnam Inc -
Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale Robin Lent 9780470457993
RRP: £25.00£16.38Selling high-end luxury creations requires a different set of skills than does traditional selling. Clients have high expectations for the service they receive and base their purchasing decisions more on emotion and desire than practical need. Whether... -
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon
RRP: £16.99£12.28A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger SaleEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and... -
Emotional Intelligence for Sales Success: Connect with Customers and Get Results by Colleen Stanley 9780814430293
RRP: £14.99£12.37Sorry no description is available for this book at this time. -
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze
RRP: £20.00£13.34Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach,... -
Winning on Purpose: The Unbeatable Strategy of Loving Customers Fred Reichheld 9781647821784
RRP: £22.00£16.13Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star.Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru... -
Catalyst: Using personal chemistry to convert contacts into contracts by David Kean
RRP: £14.99£4.88Catalyst will transform your approach to networking, making it fun and infinitely more effective. A good business developer, prospector and networker knows how to create a positive connection with the people they meet. They are the catalyst that creates... -
The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life Julie Thomas 9781394182565
RRP: £21.99£14.78Build strong connections to accelerate sales results In The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life, sought-after trainer and sales leader Julie Thomas delivers an exciting new take on buyer-centric... -
Raving Fans! (The One Minute Manager) by Kenneth Blanchard
RRP: £9.99£6.84With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager... -
Customer Data Platforms: Use People Data to Transform the Future of Marketing Engagement by Martin Kihn
RRP: £20.00£13.55Master the hottest technology around to drive marketing success Marketers are faced with a stark and challenging dilemma: customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it... -
The Experience Economy: Competing for Customer Time, Attention, and Money by B. Joseph Pine II 9781633697973
RRP: £23.00£17.21Time is limited. Attention is scarce. Are you engaging your customers?Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?Welcome to the Experience... -
Building Brand Communities: How Organizations Succeed by Creating Belonging by Carrie Melissa Jones
RRP: £30.00£19.70Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781523086610Author Carrie Melissa JonesFormat HardbackPage Count 240Imprint Berrett-Koehler PublishersPublisher Berrett-Koehler Publishers -
Beyond Advertising: Creating Value Through All Customer Touchpoints Yoram (Jerry) Wind 9781119074229
RRP: £22.99£15.40The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today's unprecedented speed and scope of technological... -
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping Jerry Angrave 9783110641110
RRP: £27.50£21.21The Journey Mapping Playbook: A practical guide to preparing, facilitating andunlocking the value of customer journey mapping A valuable guide in helping you build stronger customer experience programmes by developing effective customer experience... -
Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business Adrian Webster 9781119780892
RRP: £14.99£10.45TINY NOTICEABLE THINGS DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTIONTNTs are Tiny Noticeable Things. People don't need to do them, but when they do, they can have a phenomenal and explosive impact. From...