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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara 9781529146820
RRP: €20.22€15.53Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had... -
Building A Story Brand: Clarify Your Message So Customers Will Listen by Donald Miller 9781400201839
RRP: €17.84€11.54More than half-a-million business leaders have discovered the power of the StoryBrand Framework, created by New York Times best-selling author and marketing expert Donald Miller. And they are making millions.If you use the wrong words to talk about your... -
Setting the Table by Danny Meyer
RRP: €20.22€15.11Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780060742768Author Danny MeyerFormat PaperbackPage Count 336Imprint HarperCollins PublishersPublisher HarperCollins Publishers IncWeight(grams)... -
The Challenger Sale: How To Take Control of the Customer Conversation by Matthew Dixon
RRP: €20.22€14.61THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLDMatthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them!What's the secret to sales success?If you're like most business... -
Blue Ocean Shift: Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth by Renee Mauborgne
RRP: €15.46€10.82The New York Times and No. 1 Wall Street Journal bestsellerBlue Ocean Shift is the essential follow-up to the classic Blue Ocean Strategy, the 3.6 million copy global bestseller by world-renowned professors W. Chan Kim and Renee Mauborgne.Drawing on more... -
The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon
RRP: €30.94€20.21A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this... -
Customer Experience For Dummies by Roy Barnes 9781118725603
RRP: €21.41€14.45Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety... -
Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty by Patrick M. Lencioni 9780787976392
RRP: €23.80€15.89Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring... -
The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty by Shaun Belding 9781633936935
RRP: €15.41€11.52Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781633936935Author Shaun BeldingFormat PaperbackPage Count 216Imprint Torbolton PressPublisher Torbolton PressWeight(grams) 322gDimensions(mm) 229mm * 152mm... -
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston
RRP: €20.22€13.65Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message... -
Never Lose A Customer Again by JOEY COLEMAN
RRP: €30.93€20.68Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780735220034Author Joey ColemanFormat HardbackPage Count 368Imprint Prentice Hall PressPublisher Prentice Hall Press -
The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life by Julie Thomas 9781394182565
RRP: €26.17€17.33Build strong connections to accelerate sales results In The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life, sought-after trainer and sales leader Julie Thomas delivers an exciting new take on buyer-centric... -
My Product Management Toolkit: Tools and Techniques to Become an Outstanding Product Manager by Marc Abraham 9781984007315
RRP: €19.64€16.18Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781984007315Author Marc AbrahamFormat PaperbackPage Count 152Imprint Createspace Independent Publishing PlatformPublisher Createspace Independent Publishing... -
Customer Success Mindset by Jyotsana Shukla 9780645357707
€12.46Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780645357707Author Jyotsana ShuklaFormat PaperbackPage Count 220Imprint Jyotasana ShuklaPublisher Jyotasana ShuklaWeight(grams) 286g -
The Customer-Driven Playbook - Converting Customer Insights into Successful Products by Travis Lowdermilk 9781491981276
RRP: €47.59€31.59Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That's where The Customer-Driven Playbook comes in. This practical guide... -
Catalyst: Using personal chemistry to convert contacts into contracts by David Kean
RRP: €17.84€5.60Catalyst will transform your approach to networking, making it fun and infinitely more effective. A good business developer, prospector and networker knows how to create a positive connection with the people they meet. They are the catalyst that creates... -
The Jolt Effect: How High Performers Overcome Customer Indecision by Matthew Dixon
RRP: €33.31€20.42Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9780593538104Author Matthew DixonFormat HardbackPage Count 256Imprint PortfolioPublisher Penguin Putnam Inc -
Celebrity Service by Geoff Ramm
RRP: €15.46€9.73Celebrity Service: discover an inspiring way to serve like never before. Your customers will love you. Your competition will not. Inside this book you will find the answers to set you, your team and your business apart in your industry. From the cabin... -
Rethinking Users: The Design Guide to User Ecosystem Thinking by Michael Youngblood
RRP: €33.31€24.54Knowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the normal conception of 'the user' is incomplete and based on outdated notions. These notions of simple, direct... -
B2B Customer Experience: A Practical Guide to Delivering Exceptional CX by Paul Hague
RRP: €35.69€29.55Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer. This new edition explores key topics such as AI, the role of IT in customer experience and customer relationship... -
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta 9781119167969
RRP: €28.56€18.77Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before... -
Epic Content Marketing, 2nd Edition: Break Through the Clutter with a Different Story, Get the Most Out of Your Content, and Build a Community in Web 3 by Joe Pulizzi
RRP: €26.17€18.83From the "godfather of content marketing"-this completely revised and expanded edition brings marketers fully up to date on the newest content marketing methods and tools, including Web3When Epic Content Marketing was first published eight years ago,... -
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results by Matthew Dixon
RRP: €20.22€14.61The long-awaited sequel to the bestselling sales classic The Challenger Sale 'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' DANIEL H. PINK, author of To Sell is Human and Drive Four... -
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen
RRP: €24.99€19.15Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon Editors A Wall Street Journal and Businessweek bestseller. Named by Fast Company as one of the most influential leadership books in its Leadership Hall of Fame. An innovation... -
Duct Tape Marketing Revised and Updated: The World's Most Practical Small Business Marketing Guide by John Jantsch 9781595554659
RRP: €16.65€15.01In his trusted book for small businesses, John Jantsch challenges you to craft a marketing strategy that is as reliable as the go-to household item we all know, love, and turn to in a pinch: duct tape.As a renowned marketing guru and small business... -
Lean Customer Development: Building Products Your Customers Will Buy by Cindy Alvarez
RRP: €38.07€24.53How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research-before you waste months and millions on a product or service that no one... -
Mastering Microsoft Dynamics 365 Implementations by Eric Newell 9781119789321
RRP: €45.21€29.32Confidently shepherd your organization's implementation of Microsoft Dynamics 365 to a successful conclusion In Mastering Microsoft Dynamics 365 Implementations, accomplished executive, project manager, and author Eric Newell delivers a holistic,... -
Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader 9781613631027
RRP: €16.65€14.98A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value. Despite what the old adage says, the customer is not always right. Even... -
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld
RRP: €29.75€21.29In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: 'Would you recommend us to a friend?' By asking customers this question, you identify detractors, who sully... -
Hug Your Haters by Jay Baer
RRP: €32.12€20.93Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781101980675Author Jay BaerFormat HardbackPage Count 240Imprint E P Dutton & Co IncPublisher Penguin Putnam Inc -
Customer Care Excellence: How to Create an Effective Customer Focus by Sarah Cook
RRP: €35.69€29.55Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high... -
The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers-While Driving Growth For Your Company by Ashvin Vaidyanathan 9781119624615
RRP: €28.56€19.24The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As... -
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen 9781422196021
RRP: €27.37€26.11Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon Editors An innovation classic. From Steve Jobs to Jeff Bezos, Clay Christensen's work continues to underpin today's most innovative leaders and organizations. The bestselling... -
The Human Experience: How to make life better for your customers and create a more successful organization by John Sills
RRP: €23.80€18.23The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers. Leadership Book of the Year 2023, as awarded by the Institute of Leadership Across all sectors, organizations'... -
Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale by Robin Lent
RRP: €29.75€19.49Selling high-end luxury creations requires a different set of skills than does traditional selling. Clients have high expectations for the service they receive and base their purchasing decisions more on emotion and desire than practical need. Whether... -
The Business of Belonging: How to Build Communities that Grow the Bottom Line by David Spinks
RRP: €28.56€18.77"A tactical primer for any business embarking on the critical work of actively building community."-Seth Godin, Author, This is Marketing "This book perfectly marries the psychology of communities, with the hard-earned secrets of someone who's done the... -
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon
RRP: €20.22€14.61A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger SaleEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and... -
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze
RRP: €23.80€15.87Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach,... -
Raving Fans! (The One Minute Manager) by Kenneth Blanchard
RRP: €11.89€7.90With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager... -
Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service by Wendy Lefkon
RRP: €28.55€18.77Apologies but we at Booksplease don't have a full description for this book.Book InformationISBN 9781423145844Author Wendy LefkonFormat HardbackPage Count 224Imprint Disney EditionsPublisher Disney Book Publishing Inc.Weight(grams) 446g