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Measuring Performance for Business Results by Prof. Mohamed Zairi 9780412574009
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Measuring Performance for Business Results by Prof. Mohamed Zairi 9780412574009

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Description

This text shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in total quality management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance and its impact on financial results. A variety of performance measures are covered, including benchmarking, which is a key measure of competitiveness. Case studies of leading companies from Europe, the US and the Far East are included.

Book Information
ISBN 9780412574009
Author Prof. Mohamed Zairi
Format Hardback
Page Count 336
Imprint Chapman and Hall
Publisher Chapman and Hall
Weight(grams) 648g

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