First Published in 1985. This is a collection of sixteen essays on the marketing of services industries covering such topics as professional services, banks, service firms, insurance services, freight transport, estate agencies, leisure, package holidays, urban public transport, tourism, customer service and also new technology in the industry.
About the AuthorGordon Foxall is a senior lecturer in marketing at Cranfield School of Management.
Book InformationISBN 9780714632704
Author Gordon FoxallFormat Hardback
Page Count 222
Imprint RoutledgePublisher Taylor & Francis Ltd
Weight(grams) 570g