Description
Simone Guercini analyses over a decade of research, arguing that heuristics remain an important behavioural indicator despite complex data-driven models now characterising marketers' decision making. Key examples of heuristics within marketing automation are referenced, including customer clustering, recommendation systems and programmatic advertising. Marketing Automation and Decision Making convincingly asserts that technological tools which adopt functional heuristics have the potential to integrate AI into marketing competences without replacing human capabilities, instead using machine capabilities to support and augment human capacity with highly beneficial outcomes.
This innovative and forward-thinking book will be a fascinating read for students and academics interested in marketing, social science, social policy, psychology, AI and cognitive science. Marketing scholars and practitioners will also find this a highly interesting read.
About the Author
Simone Guercini, Full Professor of Marketing and Management, Department of Economics and Management, University of Florence, Italy
Reviews
'Professor Guercini's new book on the automation of marketing offers a unique and insightful glimpse at the future of marketing by helping to answer the question of how human and AI decision making can be integrated together to create an effective marketing strategy.' -- Brandon Randolph-Seng, Texas A&M University, US
'Professor Guercini makes a fresh and comprehensive contribution to finding the proper role for decision making heuristics in automated marketing. A must-read for those who do not want to just repeat platitudes about biased human behaviour and perfectly accurate AI in modern business, but search for realistic and transparent solutions.' -- Konstantinos Katsikopoulos, University of Southampton, UK
Book Information
ISBN 9781035312863
Author Simone Guercini
Format Hardback
Page Count 184
Imprint Edward Elgar Publishing Ltd
Publisher Edward Elgar Publishing Ltd
