Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation.
This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. The chapters cover:

• current health and safety concerns
• risk assessment procedure
• the business case
• taking action to solve interpersonal conflict
• communication skills and training
• support to be expected from the organization.

Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. Readership: This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.

About the Author

Sheila Pantry OBE BA FCLIP manages an independent information services consultancy and electronic publishing business, including websites. She has had a long and varied career in information management in a range of industry sectors, and also in government as Head of Information Services for the Health and Safety Executive. She specializes in worldwide occupational health, safety and fire information and is an experienced trainer, writer, editor and lecturer.

Reviews

"Sheila Pantry has drawn up a useful guide to dealing with the stresses of working in a library. In a clearly laid out book, she outlines the causes of stress, the practical steps librarians can take to deal with it, and the legal responsibilities that managers have for the wellbeing of their staff...Managing Stress and Conflict in Libraries will prove a helpful resource both for those who work in libraries and their managers."

-- Information World Review

"The book's greatest strengths are its practicality and the author's obvious experience passed on in realistic advice...so readable and full of practical suggestions."

"Pantry will be known to many in the field as the author of practical, readily accessible works on a range of library management and related topics. This new title is no exception...As with Pantry's other works, this is an easy-to-read, practical text that will readily engage any practitioner."

-- Australian Library Journal



Book Information
ISBN 9781856046138
Author Sheila Pantry
Format Paperback
Page Count 160
Imprint Facet Publishing
Publisher Facet Publishing
Weight(grams) 109g
Dimensions(mm) 232mm * 154mm * 12mm