Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

Includes a glossary of key concepts and a comprehensive resources guide

About the Author
AMY ZUCKERMAN has written for a variety of publications, including the New York Times, Fortune special sections, Business 2.0, Continental, Industry Week and many others. Her latest book is Tech Trending: The Technology Survival Guide for Visionary Managers. NED HAMSON has also written for a number of publications, including Forbes magazine. He was lead-author of After Atlantis: Working, Managing and Leading in Turbulent Times and editor of Journal for Quality and Participation


Book Information
ISBN 9781841122212
Author Amy Zuckerman
Format Paperback
Page Count 144
Imprint Capstone Publishing Ltd
Publisher John Wiley and Sons Ltd
Weight(grams) 142g
Dimensions(mm) 173mm * 125mm * 11mm