Description
* develop practical communication techniques (see page 22)
* deliver memorable presentations (see page 37)
* negotiate effectively on projects (see page 89)
* understand customer needs (see page 210)
* set personal goals for improved self-management (see page 112)
* run productive meetings and training exercises (see pages 147 and 297)
* establish clear project objectives (see page 167)
* motivate and lead people (see page 71)
* effectively monitor project progress (see page 185)
* and much more!
The book concludes by linking all the people-centered skills and techniques covered into the Total Quality Management (TQM) concept, a system used with great success in the manufacturing sector. The book shows you how to apply TQM to service organization projects. Consistent project success comes when project managers focus their energy on people--the ones on their project team, others in their organization, and their clients. You will find in this highly readable professional resource the practical tools and "people skills" to achieve your project goals easily and enjoyably!
About the Author
Gordon Culp is the author of Managing People - Including Yourself - for Project Success, published by Wiley. Anne Smith is an educational psychologist known for her past as a professional tennis player from the United States.
Book Information
ISBN 9780471290186
Author Gordon Culp
Format Hardback
Page Count 320
Imprint John Wiley & Sons Inc
Publisher John Wiley & Sons Inc
Weight(grams) 560g
Dimensions(mm) 234mm * 160mm * 21mm