The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.

Book Information
ISBN 9781138995574
Author Fred Fallik
Format Paperback
Page Count 172
Imprint Routledge
Publisher Taylor & Francis Ltd
Weight(grams) 272g