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Managing Customer Service by Institute of Leadership & Management
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Managing Customer Service by Institute of Leadership & Management

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9780080464190
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396.00 Grams
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Description

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Book Information
ISBN 9780080464190
Author Institute of Leadership & Management
Format Paperback
Page Count 106
Imprint Pergamon Flexible Learning
Publisher Taylor & Francis Ltd
Weight(grams) 431g

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