The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's "voice capital," and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for "voice." It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs.

About the Author
Jeffrey J. Sallaz is Associate Professor of Sociology at the University of Arizona. He is an ethnographer of work who has performed fieldwork in automobile factories, casinos, and call centers. For the present project, he spent two years doing fieldwork in the Philippines and the United States.

Awards
Winner of Winner, 2021 Best Scholarly Book Award, Section on Global and Transnational Sociology, American Sociological Association Winner, 2021 Viviana Zelizer Best Book Award, Section on Economic Sociology, American Sociological Association.



Book Information
ISBN 9780190630669
Author Jeffrey J. Sallaz
Format Paperback
Page Count 256
Imprint Oxford University Press Inc
Publisher Oxford University Press Inc
Weight(grams) 476g
Dimensions(mm) 155mm * 231mm * 20mm