'Could there be a more relevant book for our times? Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it' - Nir Eyal, bestselling author of Hooked and Indistractable

Hear me out. Does this sound like you?
You end a team meeting and can't recall a single thing that was said.
You leave a conversation with a friend feeling disconnected and unfulfilled.
You think you and your boss are on the same page, only to find out you haven't been meeting expectations.

Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It's her job to uncover the truth behind how people use, and really think about, her company's products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including:

- How to quickly build rapport with strangers
- Which questions help people unlock what they need to say
- When it's time to throw out the script entirely
- How to recover from listener's drain

Drawing from her own research sessions, Vengoechea shows us how to listen better so that we can all feel heard, connected, and understood in a world that keeps turning up the volume.

About the Author
Ximena Vengoechea is a user researcher, writer and illustrator whose work on personal and professional development has been published in Inc., Washington Post, Newsweek, Fast Company and The Muse. She previously worked at Pinterest, LinkedIn and Twitter. She currently lives in San Francisco with her family. Listen Like You Mean It is her first book.

Reviews
This is a book about generosity and dignity, about caring enough to actually let the truth come through. In the race to build the next big thing, too often we forget to build the right thing -- Seth Godin, author of The Practice
Could there be a more relevant book for our times? While there are plenty of books on persuasion, none tells us how to influence others through the quiet art of understanding. Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it -- Nir Eyal, bestselling author of Hooked and Indistractable
Listen Like You Mean It brings an extremely underappreciated skill to the forefront, and illuminates practical ways we can all improve, whether we're designing products, trying to reach an agreement, or simply listening to a friend. The world would be a better place if we all developed a listening mindset -- Liz Fosslien and Mollie West Duffy, co-authors of the Wall Street Journal bestseller No Hard Feelings
A helpful guide to listening, especially for people in human resources or research careers who depend on keen observational skills to succeed -- Lea Berman and Jeremy Bernard, author of Treating People Well

Listen Like You Mean It is a delight - a secret handbook for mastering communication in the work world and beyond, from a world-class expert who writes like a friend

-- Jake Knapp, author of Make Time and Sprint
This zestful guide will inspire readers to listen better. * Publishers Weekly *
You know listening is one of the best ways to learn and connect, but how much time have you actually spent analyzing your style and skills? As a user experience researcher, Ximena Vengoechea specializes in the art and science of listening. Her book is full of revealing, instantly applicable ideas for leveraging your strengths and overcoming your weaknesses. -- Adam Grant, author of Think Again and Originals, and host of the TED podcast WorkLife
A helpful guide to listening, especially for people in human resources or research careers who depend on keen observational skills to succeed. -- Lea Berman and Jeremy Bernard, coauthors of Treating People Well
An engaging and approachable book clearly crafted by a professional communicator, this is an essential guide to listening to and truly hearing others. A helpful read for personal and professional development, or an unsubtle gift for encouraging more meaningful conversations. -- Adam J. Kurtz, artist and author of Things Are What You Make of Them



Book Information
ISBN 9781529074017
Author Ximena Vengoechea
Format Paperback
Page Count 336
Imprint Pan Books
Publisher Pan Macmillan
Weight(grams) 240g
Dimensions(mm) 196mm * 130mm * 25mm