A ground-breaking method for giving feedback that will boost performance and motivation.

We all give feedback every day of our working lives. But all too often, a fear of awkward conversations leads us to hold back or say the wrong things.

Let's Talk can change that. Dr Therese Huston, a world-leading expert on workplace communication, explains how to deliver feedback effectively and with confidence. She begins with the building blocks of all good feedback: siding with the other person, listening first, stating your good intentions, and working out what kind of critique your team wants most. Next, she describes the six practical tools you need to deliver constructive feedback: from what to say if you meet resistance, to how to ensure unconscious bias doesn't leak into your appraisal.

The result is a step-by-step plan to help anyone to improve performance, trust and morale. It will make a once-dreaded task feel natural.
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'Brilliant . . . empowers you to create real behaviour change and lasting trust.' - Nir Eyal, bestselling author of Hooked

'Research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower.' - Julie Zhuo, bestselling author of The Making of a Manager

About the Author
Dr Therese Huston received her MS and PhD in Cognitive Psychology from Carnegie Mellon University. She is the founding director of the Center for Excellence in Teaching and Learning at Seattle University. Huston has written for The New York Times and Harvard Business Review and she regularly delivers talks for academic audiences, businesses and conferences. She has previously given talks at Microsoft, Amazon, TEDxStLouis and Harvard Business School.

Reviews
Giving great feedback - whether recognition, coaching or evaluation - is a game-changer when it comes to helping each other do our best work. We know that. And yet, it's incredibly difficult to do it well, in a way that's useful, fair, and strengthen relationships. Let's Talk breaks down giving feedback with the latest research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower. -- Julie Zhuo, bestselling author of THE MAKING OF A MANAGER
It's easy to go your whole career giving well-intentioned but useless feedback. This brilliant book identifies the most common mistakes managers make with surgical precision, and empowers you with ninja listening skills, emotional management techniques, and whip-smart scripts to create real behavior change and lasting trust. -- Nir Eyal, bestselling author of HOOKED and INDISTRACTABLE
Imagine being known as the person who makes those around them both successful and happy. Mastering how to give good feedback is essential. This book helps you navigate through the competing theories to become a feedback-giving maestro. -- Michael Bungay Stanier, bestselling author of THE COACHING HABIT and THE ADVICE TRAP
Therese Huston delivers a pep talk, toolkit, and decoding of employee behaviour, all in one. Using both stories and science, she leaves us wiser, braver, fairer, and better. This book is a gift that belongs within arm's reach of every manager at all times. -- Dolly Chugh, author of THE PERSON YOU MEAN TO BE and Associate Professor at NYU Stern
If you've ever been afraid to deliver constructive criticism, this book is for you. It's full of practical examples and tactical tips to show you how to become an expert on giving feedback that works and the type of leader that everyone will want to follow. -- Liz Fosslien and Mollie West Duffy, authors of NO HARD FEELINGS



Book Information
ISBN 9781847943507
Author Dr Therese Huston
Format Paperback
Page Count 304
Imprint Penguin (Cornerstone)
Publisher Cornerstone
Weight(grams) 244g
Dimensions(mm) 198mm * 129mm * 19mm