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Lead With Your Customer: Transform Culture and Brand into World-Class Excellence by Mark David Jones
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Lead With Your Customer: Transform Culture and Brand into World-Class Excellence by Mark David Jones

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9781947308848
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Description

In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.

Book Information
ISBN 9781947308848
Author Mark David Jones
Format Paperback
Page Count 272
Imprint ATD Press
Publisher American Society for Training & Development

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