Description
If you've achieved your ITIL 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services.
DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS.
An excellent supplement to any ITIL 4 DSV training courseThe majority of this book is based on the official AXELOS ITIL (R) 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner.
This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.
The guide focuses on:- The customer journey;
- Fostering stakeholder relationships;
- How to: shape demand and define service offerings, and align expectations and agree service details;
- Onboarding and offboarding;
- Continual value co-creation;
- Realising and validating service value; and
- Exam preparation.
In addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, from which she gives advice, and points to think about along the way, so that you can refer back to this book for years to come - long after you've passed your exam.
ITIL (R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
About the Author
Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.
A long time IT Governance Publishing collaborator, Claire has written ITIL (R) study guides covering both ITIL (R) v3 and ITIL (R) 4, with her ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide rating 4.6 on Amazon.
Book Information
ISBN 9781787783515
Author Claire Agutter
Format Paperback
Page Count 274
Imprint IT Governance Publishing
Publisher IT Governance Publishing
Weight(grams) 322g
Dimensions(mm) 216mm * 140mm * 15mm
