Foregrounding the vital importance of interpersonal communication and cultural competence in the workplace, this book offers concise, practical strategies for daily communication in a global business environment.

The workplace is steadily becoming more diverse, and cultural competence is widely recognized as a key to success, in terms of revenue, profit, market share, and workforce productivity. This and diversity appreciation are the two cornerstones for effective interpersonal communication, facilitating relationship development, improving job satisfaction, commitment, loyalty, and trust, and leading to performance and organizational success. The effectiveness of diversity training sessions and cultural guidebooks can vary - business professionals need a book that presents more than descriptions of culture-bound business practices or prescriptions for valuing diversity.

This book is that practical solution, presenting a conceptual model along with tools to put it to work from day one, including cases and examples. With its strategies for reducing diversity miscues, techniques for responding in uncomfortable conversations, and innovative ways to bridge cultural gaps, this book will help current and aspiring leaders across industries build rapport and promote constructive behaviors in a diverse work environment, resulting in organizational success.

About the Author

Geraldine E. Hynes, PhD, is an award-winning, internationally experienced professional communication specialist. She offers consulting, coaching, and customized training services in presentation skills, business and professional writing, interpersonal communication, management communication, and meeting facilitation. Clients include government agencies, nonprofit organizations, and businesses in a range of sectors. She taught business communication at Sam Houston State University, Huntsville, Texas, USA, for 17 years and holds a PhD from St. Louis University.

Book Information
ISBN 9781032370736
Author Geraldine Hynes
Format Paperback
Page Count 172
Imprint Routledge
Publisher Taylor & Francis Ltd
Weight(grams) 453g