Marc-Andre Kaufhold explores user expectations and design implications for the utilization of new media in crisis management and response. He develops a novel framework for information refinement, which integrates the event, organisational, societal, and technological perspectives of crises. Therefore, he reviews the state of the art on crisis informatics and empirically examines the use, potentials and barriers of both social media and mobile apps. Based on these insights, he designs and evaluates ICT concepts and artifacts with the aim to overcome the issues of information overload and quality in large-scale crises, concluding with practical and theoretical implications for technology adaptation and design.

Book Information
ISBN 9783658333430
Author Marc-Andre Kaufhold
Format Paperback
Page Count 385
Imprint Springer Vieweg
Publisher Springer Fachmedien Wiesbaden
Weight(grams) 148g