This book will restore your confidence and help you to be more assertive and command more respect at work. It will enable you to:

- Be valued for who you are
- Ask for what you are entitled to
- Say 'no' when you have the right to do so
- Have your opinions and ideas heard and respected
- Stand up for yourself
- Handle difficult situations calmly and successfully

It also provides a step-by-step guide to how to deal with some of the most common situations that you are likely to face during your working life - including asking for a pay rise!

This book offers practical tools and techniques that you can put into use immediately.

About the Author

SUZANNE POTTS is an international motivational speaker and management trainer who from 1989 has achieved success in delivering assertiveness skills within the former Eastern Europe. CONRAD POTTS is a psychologist, consultant and management trainer. He is particularly well known for his one to one coaching at senior level and for helping to build world class teams. CONRAD and SUZANNE run Teamskills, a network of management and leadership consultants dedicated to excellence in the development of leadership and team skills. They have 60 years combined experience in training organisations and their staff to be assertive.

Book Information
ISBN 9781845285968
Author Conrad Potts
Format Paperback
Page Count 224
Imprint Robinson
Publisher Little, Brown Book Group
Weight(grams) 185g
Dimensions(mm) 196mm * 129mm * 15mm