George Kohlrieser-an international leadership professor, consultant, and veteran hostage negotiator-explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.

About the Author

GEORGE KOHLRIESER is an organizational and clinical psychologist. He is professor of leadership and organizational behavior at the International Institute for Management Development (IMD) and a consultant to global organizations around the world.

Reviews
"interesting and convincing" (Ascot News, December 2006)

"Read this book..." (Reading Chronicle, December 2006)

Book Information
ISBN 9780787983840
Author George Kohlrieser
Format Hardback
Page Count 272
Imprint Jossey-Bass Inc.,U.S.
Publisher John Wiley & Sons Inc
Weight(grams) 454g
Dimensions(mm) 234mm * 158mm * 33mm