Telecommunications

As the Information Age evolves, customers need communications of high quality, excellent value and widespread mobility. The response is to establish efficient networks carrying a wide range of services. Signalling is at the heart of this revolution,...

Due to the dramatic increase in competition over the last few years, it has become more and more important for Internet Service Providers (ISPs) to run an efficient business and offer an adequate Quality of Service. The Competitive Internet Service...

An important read for all company managers who value their customers. Companies rush to reduce costs and automate services, turning relationships into an efficiency machine. The problem is that relationships are not about efficiency, they are about a...

SMART GRID TELECOMMUNICATIONS Discover the foundations and main applications of telecommunications to smart grids In Smart Grid Telecommunications, renowned researchers and authors Drs. Alberto Sendin, Javier Matanza, and Ramon Ferrus deliver a focused...

Is the Unified Process the be all and end all standard for developing object-oriented component-based software? This book is the second in a four volume series that presents a critical review of the Unified Process. The authors present a survey of the...

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or...

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy...

An important text that offers an in-depth guide to how information theory sets the boundaries for data communication In an accessible and practical style, Information and Communication Theory explores the topic of information theory and includes...

A substantially updated edition of Video Coding: An introduction to standard codecs (IEE 1999, winner of IEE Rayleigh Award as the best book of 2000), this book discusses the growth of digital television technology, from image compression to advanced...

Communications networks are now dominated by Internet protocol (IP) technologies. Every aspect of networking, from access to the core network to the surrounding operational support systems, has been radically affected by the rapid development of IP...

The aim of this book is to present the modern design and analysis principles of millimeter-wave communication system for wireless devices and to give postgraduates and system professionals the design insights and challenges when integrating millimeter...

The use of data communications and computer networks is constantly increasing, bringing benefits to most of the countries and peoples of the world, and serving as the lifeline of industry. Now there is a textbook that discusses data communications and...

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your...

This straightforward book will provide you with the insight necessary to save your organization revenue through the processes of bill auditing, expense reduction, and savvy contract negotiations. Information technology professionals will find the...

A comprehensive guide to Fog and Edge applications, architectures, and technologies Recent years have seen the explosive growth of the Internet of Things (IoT): the internet-connected network of devices that includes everything from personal electronics...

A comprehensive and detailed treatment of the program SIMULINK (R) that focuses on SIMULINK (R) for simulations in Digital and Wireless CommunicationsModeling of Digital Communication Systems Using SIMULINK (R) introduces the reader to SIMULINK (R), an...

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive...

The book is devoted to advanced radiocommunication, discussing the merits and operational aspects of spread spectrum signalling. Spread spectrum modulation is emerging as one of the most important tools for combatting a wide range of problems usually...

Most telecom books focus on either traditional telecom billing audits or pure technology, with the cost saving ideas buried deep in the text. Busy decision-makers need the specifics quickly, without having to plow through details that do not affect the...

The demand for mobile connectivity is continuously increasing, and by 2020 Mobile and Wireless Communications will serve not only very dense populations of mobile phones and nomadic computers, but also the expected multiplicity of devices and sensors...

This book provides an overview of the Internet of Things (IoT) - covering new ideas, concepts, research and innovation to enable the development of IoT technologies in a global context. The work is intended as a standalone book in a series covering the...

Since the launch of Second-Generation Networks (2G), planning for each future mobile service was initiated many years before its commercial launch. In 2019, 5G Networks begun to be deployed commercially after almost ten years of planning. Similarly, the...

Network Tutorial delivers insight and understanding about network technology to managers and executives trying to get up to speed or stay current with the complex challenges of designing, constructing, maintaining, upgrading, and managing the netwoAbout...

Make informed decisions about planning and installing 802.11 'Wi-Fi' wireless networks. This book helps you tackle the challenge, whether installing Wi-Fi within an existing corporate network or setting up a wireless network from scratch in any...

* Augment system performance * Optimize protocol implementation * Increase code maintainability Create network communications software with a thorough understanding of the essential system-level design and implementation choices and how they affect the...

Here's your how-to manual for developing policies and procedures that maintain the security of information systems and networks in the workplace. It provides numerous checklists and examples of existing programs that you can use as guidelines for...

There has been unprecedented development in data communications and services since the first edition of this book was published in 1986. In less than a decade the technology has advanced beyond all recognition and the first edition is now really no more...

The widespread use of the Internet as a tool for gathering and disseminating information raises serious questions for journalists--and their readers--about the process of reporting information. Using virtual sources and publishing online is changing the...

Ultrawideband (UWB) technology, positioned as the cutting edge of research and development, paves the way to meet the emerging demands set by broadband wireless applications, such as high-speed data transmission, medical imaging, short-range radars,...

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and imAbout...

This book provides vital information on the business, technical, legal and practical considerations in the 'New Telecom World Order'. The book offers a complete overview of the new technologies and marketing methods that new competitors are using around...

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling,...

The definitive guide to problem-solving in the design of communications systems In Algorithms for Communications Systems and their Applications, 2nd Edition, authors Benvenuto, Cherubini, and Tomasin have delivered the ultimate and practical guide to...

The world is charging towards the new network technologies of broadband and 3G, and new application technologies face the challenge of where they can be used. This book takes a pragmatic look at two particular application technologies - location and...

The proliferation of mobile media in recent years is an international phenomenon, with billions of devices sold annually. Mobile communications are now moving beyond individualized voice to mass media content--text, voice, sound, images, and even video...

This book is the outgrowth of shared interests between the editors and the contributing authors to provide a multidisciplinary perspective in evaluating universal service policy and recommending policy changes to accommodate a more competitive...

Gigabit-capable passive optical networks (G-PON) have a large and increasing base of support among telecommunications operators around the world. Written by two of the experts in the field, this book explains G-PON in detail, both the original 2.5 Gb/s...

This book provides the practicing engineer with a concise listing of commercial and open-source modeling and simulation tools currently available including examples of implementing those tools for solving specific Modeling and Simulation examples...

The Semantic Web combines the descriptive languages RDF (Resource Description Framework) and OWL (Web Ontology Language), with the data-centric, customizable XML (eXtensible Mark-up Language) to provide descriptions of the content of Web documents. These...

The Internet of Things is a wide-reaching network of devices, and these devices can intercommunicate and collaborate with each other to produce variety of services at any time, any place, and in any way. Maintaining access control, authentication and...