Explains how companies can productively use development effectiveness, an offshoot of total quality management, to ease problems regarding changing technologies in the information services organization by providing tools for change while still creating high-performance IS organizations. Contains proven implementation steps for planning and managing IT transitional processes along with the instruments relevant to measure the IS organization's current position, readiness for and ability to change.

About the Author
Ernst & Young LLP (www.ey.com) provides assurance and advisory business services, tax services, and consulting for domestic and global clients. The firm has 30,000 employees in 87 U.S. cities. The practice is founder and producer of the Entrepreneur of the Year awards program, sponsored nationally by CNN and CNNfn, USA Today, the Nasdaq-Amex Market Group, and the Kauffman Center for Entrepreneurial Leadership at the Ewing Marion Kauffman Foundation.
Ernst & Young's Entrepreneurial Services practice is dedicated to accelerating the success of the world's best entrepreneurs.


Book Information
ISBN 9780471589549
Author Ernst & Young LLP
Format Hardback
Page Count 408
Imprint John Wiley & Sons Inc
Publisher John Wiley & Sons Inc
Weight(grams) 737g
Dimensions(mm) 235mm * 160mm * 35mm