Description
Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline team, and spread a culture of service throughout their institution.
About the Author
Colleen Higginbotham is the Deputy Director for Visitor Experience at the Chrysler Museum of Art in Norfolk, VA. She has over 25 years of customer service management experience and is passionate about creating individual experiences and matching the right service to the right visitor.
Reviews
This useful and practical guide for front-line museum professionals offers a framework for ensuring stronger museum experiences by illuminating the important touchpoints and opportunities for meaningful connections between visitors and staff.
-- Antoniette M. Guglielmo, Ph.D., Director, Museum Leadership InstituteColleen Higginbotham translates her years of experience and insights from the front lines into a blueprint for organizations looking to debunk that myth that museums can't be secure and welcoming at the same time. Creating Great Visitor Experiences: A Guide for Museum Professionals is a must-have volume for museums of every size and content area.
-- Anne Corso, Executive Director, Southern Vermont Arts CenterBook Information
ISBN 9781538150214
Author Colleen Higginbotham Colleen Higginbotham
Format Hardback
Page Count 140
Imprint American Alliance Of Museums
Publisher Rowman & Littlefield
Weight(grams) 485g
Dimensions(mm) 247mm * 191mm * 14mm
