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Communicating with Customers by Patrick Forsyth 9780752821023 [USED COPY]
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Communicating with Customers by Patrick Forsyth 9780752821023 [USED COPY]

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Description

Effective communication is essential to a successful business, and this toolkit aims to cover every angle of communication with increasingly demanding customers and clients. The book highlights the importance of effective communication for those concerned with marketing, sales and customer service, and examines building relationships with clients, creating rapport and handling complaints.

Book Information
ISBN 9780752821023
Author Patrick Forsyth
Format Paperback
Page Count 160
Imprint Orion Business (an Imprint of The Orion Publishing Group Ltd )
Publisher Orion Publishing Co
Weight(grams) 186g

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