A friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office

Communicating Effectively For Dummies shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.

Whether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:

• Learn how to become an active listener
• Accentuate the positive in negative situations
• Find win-win solutions for conflicts
• Stay on track when writing e-mails and letters
• Handle presentations, interviews, and other challenges
• Speak forcefully and assertively without alienating others

This friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles:

• Becoming aware of your own assumptions
• Dealing with passive-aggressive communicators
• What to say to help someone open up to you
• Communicating through eye contact and body language
• Maintaining a positive attitude
• Dealing with sensitive issues
• Effective conflict resolution models
• When to use e-mail, the phone, or a face-to-face meeting
• Dealing with angry customers
• Coaching your staff to communicate better

In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of Communicating Effectively For Dummies, you'll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.

About the Author
Marty Brounstein is the Principal of The Practical Solutions Group, a training and consulting firm based in the San Francisco Bay area that specializes in management and organizational effectiveness. Marty's consulting work includes one-on-one coaching with managers and executives, assistance to groups working to become productive teams, and guidance and direction for organizations establishing practices for high performance and employee retention. His training programs target management as well as employee-development issues including leadership, team development, customer service, and effective communication.

As a consultant, speaker, and trainer since 1991, Marty has served a wide variety of organizations from high tech to government, for profit to not-for-profit. He has a bachelor's degree in education and history and a master's degree in industrial relations. Prior to beginning his consulting career, he spent a couple of years as a human resources executive.

This is Marty's fourth book and second for Hungry Minds, Inc. He is the coauthor of Effective Recruiting Strategies: A Marketing Approach and author ofHandling the Difficult Employee: Solving Performance Problems. In 2000, he wrote Coaching and Mentoring For Dummies.


Book Information
ISBN 9780764553196
Author Marty Brounstein
Format Paperback
Page Count 384
Imprint For Dummies
Publisher John Wiley & Sons Inc
Weight(grams) 522g
Dimensions(mm) 234mm * 188mm * 28mm