Description
About the Author
Andy Forbes has an extensive career in technology, spanning over four decades, and is now channeling his IT experience towards investigating the impact of artificial intelligence, especially Generative AI, on Salesforce project delivery. His expertise in CRM and project management is complemented by his ITIL and Salesforce certifications. Having spent a decade at a Global Systems Integrator and driven by his entrepreneurial mindset, Andy has successfully led numerous Salesforce projects for Fortune 500 clients. His commitment to innovation and excellence is evident in his approach to enhancing IT service delivery and usage with the help of AI. Philip Safir is a visionary digital strategist and technology executive renowned for driving profitable growth and enterprise transformation through technology and operational excellence. He leads at the forefront of applied Generative AI in customer experience and business operations, including in his role as Vice President of Strategy and Operations with a renowned Salesforce consulting partner. Philip's career spans Fortune 500, start-up, and international companies across various industries, including a commitment to community non-profits. Joseph Kubon, Salesforce MVP is an experienced Technical Architect for global enterprise-level Salesforce implementations, with 40+ Salesforce certifications, and an inventor (holding several patents), he navigates the realms of TTH and manufacturing industries with a results-driven approach. Skilled in Business Processes and Architecture Values, he carries a toolkit replete with Salesforce configuration and customization expertise for groundbreaking development. Joseph's deep methodical skills shine as he navigates data and analytics, business intelligence, and design best practices. Guided by the wisdom that 'just because it can be built doesn't mean it should be', Joseph embraces the multiplicity of solutions to tomorrow's challenges measuring success with his "Time to Value" principles driving his customers to realize Strategic ROI with innovative solutions. Francisco Falder is a seasoned Salesforce maven and master of digital transformation. His career stands as a testament to a commitment to delivering top-tier, complex projects, seamlessly merging business and tech to deliver standout customer experiences. With every project, Paco re-imagines and redefines the digital landscape, fostering an environment where innovation is not only encouraged but celebrated. Passionate about the ever-evolving tech world, he has honed a deep-rooted affinity for Artificial Intelligence, Continuous Integration/Continuous Deployment (CI/CD), and Agile methodologies.
Book Information
ISBN 9781835084076
Author Andy Forbes
Format Paperback
Page Count 354
Imprint Packt Publishing Limited
Publisher Packt Publishing Limited