Description
* Introduces business systems engineering, a dynamic new approachto rethinking and redesigning business processes to achievedramatic improvements in quality, cost, service, speed, andmore
* Offers clear guidelines for using business systems engineeringtechniques to make your organization more dynamic, productive, andable to adapt to change in today's global marketplace
* Incorporates key aspects of TQM, business process improvement,policy deployment, industrial engineering, teamwork, problemsolving, and information technology into one holistic system
* Includes business systems engineering success stories, includingthose at Compaq, United Services Automobile Association andMotorola, as well as a survey of the effect of systems changeacross the global automobile industry
About the Author
About the author GREGORY H. WATSON is an independent businessadvisor to Fortune 500 senior management teams. He has been VicePresident of Quality at Xerox Corporation, Vice President ofBenchmarking at the American Productivity & Quality Center andDirector of Corporate Quality with Compaq Computer Corporation. Hisother books include Strategic Benchmarking, The BenchmarkingWorkbook, and A World of Quality: The Timeless Passport.
Book Information
ISBN 9780471018841
Author Gregory H. Watson
Format Hardback
Page Count 304
Imprint John Wiley & Sons Inc
Publisher John Wiley & Sons Inc
Weight(grams) 624g
Dimensions(mm) 236mm * 160mm * 26mm