Description
Asterisk has a wealth of features to help you customize your PBX to fill very specific business needs. This short cookbook offers recipes for tackling dialplan fundamentals, making and controlling calls, and monitoring channels in your PBX environment. Each recipe includes a simple code solution you can put to work immediately, along with a detailed discussion that offers insight into why and how the recipe works. This book focuses on Asterisk 1.8, although many of the conventions and information presented are version-agnostic. These recipes include solutions to help you: * Authenticate callers before moving on in your dialplan * Redirect calls received by your auto-attendant * Create an automatic call-back service * Initiate hot-desking to login to and accept calls at any office device * Monitor and interrupt live calls to train new employees at a call center * Record calls from your Asterisk dialplan
About the Author
Leif Madsen first took an interest in Asterisk while attempting to find a voice conferencing solution for him and his friends. After someone suggested trying Asterisk, the obsession began. Wanting to contribute and be involved with the community, and noticing the lack of Asterisk documentation, he co-founded the Asterisk Documentation Project. Leif is currently working as a consultant, specializing in Asterisk clustering and call-centre integration. You can get more information at http://www.leifmadsen.com Russell is the Engineering Manager for the Open Source Software team at Digium, Inc. He has been a core member of the Asterisk development team since the Fall of 2004. At the first AstriCon in 2004, he was named the release maintainer for Asterisk's first major release series, Asterisk 1.0. He has since contributed to almost all areas of Asterisk development, from project management to core architectural design and development. Russell received a bachelor's degree in Computer Engineering from Clemson University in the Fall of 2006. He is currently working on a master's degree in Software Engineering at the University of Alabama in Huntsville.
Book Information
ISBN 9781449303822
Author Leif Madsen
Format Paperback
Page Count 64
Imprint O'Reilly Media
Publisher O'Reilly Media
About the Author
Leif Madsen first took an interest in Asterisk while attempting to find a voice conferencing solution for him and his friends. After someone suggested trying Asterisk, the obsession began. Wanting to contribute and be involved with the community, and noticing the lack of Asterisk documentation, he co-founded the Asterisk Documentation Project. Leif is currently working as a consultant, specializing in Asterisk clustering and call-centre integration. You can get more information at http://www.leifmadsen.com Russell is the Engineering Manager for the Open Source Software team at Digium, Inc. He has been a core member of the Asterisk development team since the Fall of 2004. At the first AstriCon in 2004, he was named the release maintainer for Asterisk's first major release series, Asterisk 1.0. He has since contributed to almost all areas of Asterisk development, from project management to core architectural design and development. Russell received a bachelor's degree in Computer Engineering from Clemson University in the Fall of 2006. He is currently working on a master's degree in Software Engineering at the University of Alabama in Huntsville.
Book Information
ISBN 9781449303822
Author Leif Madsen
Format Paperback
Page Count 64
Imprint O'Reilly Media
Publisher O'Reilly Media
