Ross Reck is a consultant who spent the last 15 years developing a four-step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the "X-factor" -- the secret of getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the "X-factor" to achieve extraordinary results from ordinary people.

About the Author
ROSS R. RECK, PhD, is an internationally known author, speaker, and consultant. He received his PhD from Michigan State University and spent ten years as a professor of management at Arizona State University. His clients include Hewlett-Packard, John Deere, American Express, and numerous other Fortune 500 companies. Dr. Reck is also coauthor of the bestselling The Win-Win Negotiator.

Reviews
"...easy to read book..." (Business Plus, May 2002)



Book Information
ISBN 9780471443896
Author Ross R. Reck
Format Hardback
Page Count 208
Imprint John Wiley & Sons Inc
Publisher John Wiley & Sons Inc
Weight(grams) 376g
Dimensions(mm) 226mm * 147mm * 20mm