General

The authors present a practical and highly informative perspective on the elements that are crucial to the success of a marketing campaign. Unlike books that are either too theoretical to be of practical use to practitioners, or too soft to serve as...

The cost to business of unresolved conflicts is high; tribunals, loss of productivity, resignations and damaged reputations are serious consequences for all concerned. With increased organizational change in the form of changes in leadership,...

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: * emotional intelligence * behaviour...

Enterprise Planning and Development outlines the options and risks involved in setting up a business. It shows how to avoid this failure by focusing on the planning stage and building on this framework as the business develops. The book contains all the...

Stealth KM presents an innovative way to drive successful knowledge management initiatives in the public sector. Niall Sinclair, a well-known, former high-level official in the Canadian Government, proposes a technique that has been proven to work in his...

Operations Management in Context provides students with excellent grounding in the theory and practice of operations management and its role within organizations.Structured in a clear and logical manner, it gradually leads newcomers to this subject...

In the New Economy, intelligence will be essential for firms to gain competitive advantage-not just information or knowledge. Competitive intelligence, or the strategic gathering of knowledge about competitors, climate, trends, new products, has a long...

In 'Key Issues in the New Knowledge Management,' Firestone and McElroy, the architects of the New Knowledge Management (TNKM) provide an in-depth analysis of the most important issues in the field of Knowledge Management.The issues the book addresses are...

Thoughtful and provocative, 'Realizing the Promise of Corporate Portals' illustrates the vast potential of corporate portals and what your company can do to implement them for business success. Based on the authors' extensive backgrounds and consulting...

Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a...

Organization development practitioners have, for over half a century, engaged with organizations to help them grow and thrive. The artful application of Organization Development (OD) has helped business leaders articulate vision, rethink business...

Is the Enterprise Information Portal (EIP) knowledge management's killer app? Leading expert Joseph M. Firestone, the first author to formulate the idea of the Enterprise Knowledge Portal, breaks new ground and looks to the future with a practical, but...

Knowledge and Communities is the first book dedicated to a major new knowledge management topic. "Communities of Practice" are cross-organizational groups of people sharing knowledge, solving common problems, and exchanging insights and frustrations...

Quantum Leaps is a how-to book for creating fundamental change in both ourselves and our organizations. Charlotte Shelton's basic premise is that organizational change happens one person at a time. Our workplaces simply mirror our individual and...

In the past 10 years mobile phones have gone from being high-end gadgets only the wealthy could afford to an essential accessory, now owned by a large portion of the population of the world. The integration of the Internet, mobility and communications at...

This is a new and completely revised edition of the successful text published in 2000 entitled Core Management. The book provides excellent coverage of the CIPD syllabus for three core areas of the CIPD syllabus.New end of chapter website links are...

Recently vilified as the prime dynamic driving home the breach between poor and rich nations, here the branding process is rehabilitated as a potential saviour of the economically underprivileged.Brand New Justice, now in a revised paperback edition,...

As stakeholder relationships and business in general have become increasingly central to the unfolding of stakeholder thinking, important new topics have begun to take centre stage in both the worlds of practitioners and academics. The role of project...

'E-business Implementation' is written as a complete guide to successful e-business delivery, from both a project management and a detailed technological perspective. E-business provides a powerful mechanism for organizations to increase productivity...

Managing a software development project is a complex process. There are lots of deliverables to produce, standards and procedures to observe, plans and budgets to meet, and different people to manage. Project management doesn't just start and end with...

'Cybermarketing' is a no-nonsense structured guide to using the Internet for marketing and is essential reading for all marketers and managers who need to know how to use the Internet to promote and sell their product. This new edition both follows on...

Today's managers are faced with many conflicting demands and situations. This book provides practical ways of achieving the impossible: *How can you be a generalist and a specialist? *An individual expert and a 'connected' team player? *Manage more...

Best Practice: Process Innovation Management highlights best practice in innovation by bringing together practitioners and researchers in this field. This book presents contributions from leading academics and practitioners involved with innovation...

Intranets and Extranets are the fastest growing use of internet technology and are being adopted by a large number of organizations. `Web-Weaving' is a book for managers which illustrates the benefits and pitfalls of using technology to enhance internal...

Thousands of people have already discovered that Made Simple Computer Books gives them what they want fast! " I haven't found any other books worth recommending until these." " Clear, accurate, well presented, jargon free, well targeted...

Drucker on Asia is written in two parts (Times of Challenge & Time to Reinvent) which is the result of a dialogue between Peter Drucker and Isao Nakauchi on international themes. Drucker On Asia is the result of extensive dialogue between two of...

* need to creat and design your own Web pages that include both text and graphics * want your own Web page up and running quickly and efficiently * would like to know how to include Java applets on your Web pages * need a self-teaching approach * want...

All managers have a responsibility for the successful operation of their business. Managing an Effective Operation shows how you can effectively: * set departmental objectives within the context of an organisation * measure the competitive advantage of...

This volume investigates the limited effectiveness of technology policy in the inward-oriented industrialization model of the past. It looks at the political structures that compromise the transition to the development model, and the restructuring effort...

This text gives an analysis of privatization and restructuring by the Treuhandanstalt in East Germany. It also addresses the theoretical and conceptual problems of large-scale privatization in the transformation process.Book InformationISBN...

First Published in 1996. Routledge is an imprint of Taylor & Francis, an informa company.Book InformationISBN 9780714641768Author Gary AkehurstFormat PaperbackPage Count 244Imprint RoutledgePublisher Taylor & Francis LtdWeight(grams) 295g

First Published in 1965. Routledge is an imprint of Taylor & Francis, an informa company.Book InformationISBN 9780714612157Author Colin ClarkFormat HardbackPage Count 178Imprint RoutledgePublisher Taylor & Francis LtdWeight(grams) 386g

First Published in 1978. Routledge is an imprint of Taylor & Francis, an informa company.Book InformationISBN 9780714631080Author Renato CirilloFormat PaperbackPage Count 160Imprint RoutledgePublisher Taylor & Francis LtdWeight(grams) 45g

First published in 1999. Routledge is an imprint of Taylor & Francis, an informa company.Book InformationISBN 9780720123678Author Martin UpchurchFormat HardbackPage Count 320Imprint RoutledgePublisher Taylor & Francis LtdWeight(grams) 612g

The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such...

First published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.Book InformationISBN 9780720123418Author Gavin PoynterFormat HardbackPage Count 272Imprint RoutledgePublisher Taylor & Francis LtdWeight(grams) 544g

First Published in 1995. Routledge is an imprint of Taylor & Francis, an informa company.Book InformationISBN 9780714612287Author Sir Ralph G. HawtreyFormat HardbackPage Count 352Imprint RoutledgePublisher Taylor & Francis LtdWeight(grams) 567g

First Published in 1973. Routledge is an imprint of Taylor & Francis, an informa company.Book InformationISBN 9780714629575Author P. E RazzellFormat HardbackPage Count 380Imprint RoutledgePublisher Taylor & Francis LtdWeight(grams) 929g

The essays in this book were originally presented by Professor Viner as the 1966 Jayne Lectures of the American Philosophical Society. The relationship between religious doctrines and economic theory and behavior had long interested Professor Viner, and...

'What gets measured gets fixed' and this is as true of the pharmaceutical industry as any other. The problem is that pharmaceutical businesses are complex. Drug research and development involves extended and expensive processes; defining appropriate...