Customer Relations



Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder, Yves Pigneur,... 2014-10-10

Alexander Osterwalder  John Wiley & Sons Inc
Paperback
  • $34.95 USD 
    $25.90 USD
    FREE Worldwide Delivery
    Save 26%

The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell... 12 January 2015

Lucy Kimbell  BIS Publishers B.V.
Paperback
  • $38.84 USD 
    $28.88 USD
    FREE Worldwide Delivery
    Save 26%

Be Our Guest: Perfecting the Art of Customer Service (10th anniversary updated ed) by Ted Kinni, Wendy Lefkon, 97814... 2011-12-29

Wendy Lefkon  Disney Book Publishing Inc.
Hardback
  • $27.18 USD 
    $19.84 USD
    FREE Worldwide Delivery
    Save 27%

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016

Clayton M. Christensen  Harvard Business Review Press
Paperback
  • $23.30 USD 
    $20.09 USD
    FREE Worldwide Delivery
    Save 14%

Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers by Jeanne Bliss, 97... 2018-05-15

Jeanne Bliss  Penguin Putnam Inc
Hardback
  • $29.77 USD 
    $20.85 USD
    FREE Worldwide Delivery
    Save 30%

A Crowdfunder's Strategy Guide: Build a Better Business by Building Community by Jamey Stegmaier, 9781626564084 1 October 2015

Jamey Stegmaier  Berrett-Koehler
Paperback
  • $20.71 USD 
    $14.09 USD
    FREE Worldwide Delivery
    Save 32%

Why Customers Leave (and How to Win Them Back) by Why Customers Leave (and How to Win Them Back), 9781632651518 2019-04-25

David Avrin  Career Press
Hardback
  • $29.72 USD 
    $17.46 USD
    FREE Worldwide Delivery
    Save 41%

The Raving Fans! by Kenneth Blanchard, Sheldon Bowles, 9780006530695 15 June 1998

Kenneth Blanchard Sheldon Bowles  HarperCollins Publishers
Paperback
  • $11.64 USD 
    $9.63 USD
    FREE Worldwide Delivery
    Save 17%

Salesforce Service Cloud For Dummies by Liz Kao, Jon Paz, T. J. Kelley, 9781119010685 28 April 2015

Liz Kao Jon Paz T. J. Kelley  John Wiley & Sons Inc
Paperback
  • $28.48 USD 
    $19.70 USD
    FREE Worldwide Delivery
    Save 31%

The Referral Engine by John Jantsch, 9781591844426 25 April 2013

John Jantsch  Penguin Books Ltd
Paperback
  • $19.41 USD 
    $14.43 USD
    FREE Worldwide Delivery
    Save 26%

Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience t... 1 December 2011

Reza Soudagar Vinay Iyer Volker Hildebrand  McGraw-Hill Education - Europe
Hardback
  • $38.84 USD 
    $27.86 USD
    FREE Worldwide Delivery
    Save 28%

Five Star Service: How to Deliver Exceptional Customer Service (3rd New edition) by Michael Heppell, 9781292100203 17 September 2015

Michael Heppell  Pearson Education Limited
Paperback
  • $16.82 USD 
    $14.34 USD
    FREE Worldwide Delivery
    Save 15%

Moments of Truth (New edition) by Jan Carlzon, Tom Peters, 9780060915803 26 October 1989

Jan Carlzon Tom Peters  HarperCollins Publishers Inc
Paperback
  • $12.94 USD 
    $10.36 USD
    FREE Worldwide Delivery
    Save 20%

Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, Lavrans Lovlie, ... 22 January 2016

Ben Reason Lavrans Lovlie Melvin Brand Flu  John Wiley & Sons Inc
Hardback
  • $28.48 USD 
    $19.93 USD
    FREE Worldwide Delivery
    Save 30%

The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011

Gary Vaynerchuk  HarperCollins Publishers Inc
Hardback
  • $25.90 USD 
    $20.64 USD
    FREE Worldwide Delivery
    Save 20%

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennin... 2016-08-22

Alan Pennington  Pearson Education Limited
Paperback
  • $23.30 USD 
    $17.65 USD
    FREE Worldwide Delivery
    Save 24%

Perfect Phrases for Customer Service (2nd Revised edition) by Robert Bacal, 9780071745062 1 December 2010

Robert Bacal  McGraw-Hill Education - Europe
Paperback
  • $12.94 USD 
    $11.58 USD
    FREE Worldwide Delivery
    Save 11%

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers (3rd Revised edition) by... 22 April 2016

Robert Solomon Ian Schafer  John Wiley & Sons Inc
Hardback
  • $22.00 USD 
    $16.54 USD
    FREE Worldwide Delivery
    Save 25%

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nicholas Toman, Ri... 26 September 2013

Matthew Dixon Nicholas Toman Rick DeLisi  Penguin Books Ltd
Paperback
  • $20.71 USD 
    $15.86 USD
    FREE Worldwide Delivery
    Save 23%

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015

Joseph Michelli  McGraw-Hill Education - Europe
Hardback
  • $28.48 USD 
    $22.88 USD
    FREE Worldwide Delivery
    Save 20%

The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089 6 December 2012

Matt Watkinson  Pearson Education Limited
Paperback
  • $25.90 USD 
    $24.09 USD
    FREE Worldwide Delivery
    Save 7%

Showing 1 to 27 of 793 (30 Pages)