Customer Relations
Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder, 9781118968055 2014-10-10
Alexander Osterwalder John Wiley & Sons Inc Paperback- $33.20 USD $33.19 USD
FAST Worldwide Delivery
Save 0%
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016
Clayton M. Christensen Harvard Business Review Press Paperback- $34.44 USD $24.45 USD FAST Worldwide Delivery
Save 29%
Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service by Wendy Lefkon, 97814231458... 2011-12-29
Wendy Lefkon Disney Book Publishing Inc. Hardback- $25.82 USD $25.33 USD FAST Worldwide Delivery
Save 2%
Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Jon Taffer, 9780544148307
Jon Taffer New Harvest Hardback- $31.98 USD $27.59 USD FAST Worldwide Delivery
Save 14%
A Crowdfunders Strategy Guide: Build a Better Business by Building Community by Jamey Stegmaier, 9781626564084 1 October 2015
Jamey Stegmaier Berrett-Koehler Paperback- $19.67 USD $18.19 USD FAST Worldwide Delivery
Save 8%
Why Customers Leave (and How to Win Them Back) by David Avrin, 9781632651518 2019-04-25
David Avrin Career Press Hardback- $22.95 USD $21.07 USD FAST Worldwide Delivery
Save 8%
Raving Fans! (The One Minute Manager) by Kenneth Blanchard, 9780006530695 15 June 1998
Kenneth Blanchard Sheldon Bowles HarperCollins Publishers Paperback- $12.61 USD FAST Worldwide Delivery
Would You...to Your Mother by Jeanne Bliss, 9780735217812 2018-05-15
Jeanne Bliss Penguin Putnam Inc Hardback- $28.28 USD $25.98 USD FAST Worldwide Delivery
Save 8%
Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards by Michael Levine, 9780446698481
Michael Levine Business Plus Paperback- $19.40 USD FAST Worldwide Delivery
On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith, 9780749471910 3 November 2015
Shaun Smith Andy Milligan Janine Dyer Kogan Page Ltd Paperback- $25.88 USD FAST Worldwide Delivery
Salesforce Service Cloud For Dummies by Jon Paz, 9781119010685 28 April 2015
Liz Kao Jon Paz T. J. Kelley John Wiley & Sons Inc Paperback- $27.05 USD $25.65 USD FAST Worldwide Delivery
Save 5%
The Referral Engine: Teaching Your Business to Market Itself by John Jantsch, 9781591844426 25 April 2013
John Jantsch Penguin Books Ltd Paperback- $18.47 USD FAST Worldwide Delivery
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experien... 1 December 2011
Reza Soudagar Vinay Iyer Volker Hildebrand McGraw-Hill Education - Europe Hardback- $44.48 USD FAST Worldwide Delivery
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together by James P Womack, 9780743277792 2015-08-18
James P Womack Free Press Paperback- $24.11 USD FAST Worldwide Delivery
Moments of Truth by Jan Carlzon, 9780060915803 26 October 1989
Jan Carlzon Tom Peters HarperCollins Publishers Inc Paperback- $13.37 USD FAST Worldwide Delivery
Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, 9781118988923 22 January 2016
Ben Reason Lavrans Lovlie Melvin Brand Flu John Wiley & Sons Inc Hardback- $27.05 USD $24.76 USD FAST Worldwide Delivery
Save 8%
The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011
Gary Vaynerchuk HarperCollins Publishers Inc Hardback- $25.69 USD FAST Worldwide Delivery
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, 978111916... 19 April 2016
Nick Mehta Dan Steinman Lincoln Murphy Maria Martinez John Wiley & Sons Inc Hardback- $28.28 USD $26.72 USD FAST Worldwide Delivery
Save 6%
Perfect Phrases for Customer Service, Second Edition by Robert Bacal, 9780071745062 1 December 2010
Robert Bacal McGraw-Hill Education - Europe Paperback- $15.38 USD FAST Worldwide Delivery
The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon, 97811... 22 April 2016
Robert Solomon Ian Schafer John Wiley & Sons Inc Hardback- $21.41 USD FAST Worldwide Delivery
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015
Joseph Michelli McGraw-Hill Education - Europe Hardback- $35.58 USD FAST Worldwide Delivery
7L: The Seven Levels of Communication: Go from Relationships to Referrals by Michael J Maher, 9781942952473 2016-04-21
Michael J. Maher BenBella Books Paperback- $20.85 USD $18.99 USD FAST Worldwide Delivery
Save 9%
Hello!: And Every Little Thing That Matters by Kate Edwards, 9781137489708 16 February 2016
Kate Edwards Palgrave Macmillan Hardback- $50.29 USD FAST Worldwide Delivery
Looptail: How One Company Changed the World by Reinventing Business by Bruce Poon Tip, 9781455574094 2013-09-17
Bruce Poon Tip Little, Brown & Company Hardback- $34.45 USD FAST Worldwide Delivery
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, 9781591845812 2013-09-12
Matthew Dixon Portfolio Hardback- $32.69 USD FAST Worldwide Delivery
Never Lose A Customer Again by JOEY COLEMAN, 9780735220034 2017-03-27
Joey Coleman Penguin Putnam Inc Hardback- $29.51 USD $29.13 USD FAST Worldwide Delivery
Save 1%
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven Wor... 1 September 2011
Rob Markey Frederick F. Reichheld Harvard Business Review Press Hardback- $35.63 USD FAST Worldwide Delivery