Customer Relations



The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016

Clayton M. Christensen  Harvard Business Review Press
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Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder, 9781118968055 2014-10-10

Alexander Osterwalder  John Wiley & Sons Inc
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Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service by Wendy Lefkon, 97814231458... 2011-12-29

Wendy Lefkon  Disney Book Publishing Inc.
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The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell... 12 January 2015

Lucy Kimbell  BIS Publishers B.V.
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Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Jon Taffer, 9780544148307 

Jon Taffer  New Harvest
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A Crowdfunders Strategy Guide: Build a Better Business by Building Community by Jamey Stegmaier, 9781626564084 1 October 2015

Jamey Stegmaier  Berrett-Koehler
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Why Customers Leave (and How to Win Them Back) by David Avrin, 9781632651518 2019-04-25

David Avrin  Career Press
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Raving Fans! (The One Minute Manager) by Kenneth Blanchard, 9780006530695 15 June 1998

Kenneth Blanchard Sheldon Bowles  HarperCollins Publishers
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Would You...to Your Mother by Jeanne Bliss, 9780735217812 2018-05-15

Jeanne Bliss  Penguin Putnam Inc
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Salesforce Service Cloud For Dummies by Jon Paz, 9781119010685 28 April 2015

Liz Kao Jon Paz T. J. Kelley  John Wiley & Sons Inc
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The Referral Engine: Teaching Your Business to Market Itself by John Jantsch, 9781591844426 25 April 2013

John Jantsch  Penguin Books Ltd
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experien... 1 December 2011

Reza Soudagar Vinay Iyer Volker Hildebrand  McGraw-Hill Education - Europe
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Five Star Service: How to deliver exceptional customer service by Michael Heppell, 9781292100203 17 September 2015

Michael Heppell  Pearson Education Limited
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Moments of Truth by Jan Carlzon, 9780060915803 26 October 1989

Jan Carlzon Tom Peters  HarperCollins Publishers Inc
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, 9781118988923 22 January 2016

Ben Reason Lavrans Lovlie Melvin Brand Flu  John Wiley & Sons Inc
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The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011

Gary Vaynerchuk  HarperCollins Publishers Inc
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Perfect Phrases for Customer Service, Second Edition by Robert Bacal, 9780071745062 1 December 2010

Robert Bacal  McGraw-Hill Education - Europe
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The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennin... 2016-08-22

Alan Pennington  Pearson Education Limited
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The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon, 97811... 22 April 2016

Robert Solomon Ian Schafer  John Wiley & Sons Inc
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015

Joseph Michelli  McGraw-Hill Education - Europe
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The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089 6 December 2012

Matt Watkinson  Pearson Education Limited
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