Customer Relations
The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell... 12 January 2015
Lucy Kimbell BIS Publishers B.V. Paperback- $39.02 USD $29.01 USD
FREE Worldwide Delivery
Save 26%
Be Our Guest: Perfecting the Art of Customer Service (10th anniversary updated ed) by Ted Kinni, Wendy Lefkon, 97814... 2011-12-29
Wendy Lefkon Disney Book Publishing Inc. Hardback- $27.31 USD $19.93 USD FREE Worldwide Delivery
Save 27%
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016
Clayton M. Christensen Harvard Business Review Press Paperback- $25.01 USD $19.37 USD FREE Worldwide Delivery
Save 23%
Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Jon Taffer, Karen Kelly, 9780544148307
Jon Taffer New Harvest Hardback- $25.99 USD $21.30 USD FREE Worldwide Delivery
Save 18%
Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder, Yves Pigneur,... 2014-10-10
Alexander Osterwalder John Wiley & Sons Inc Paperback- $35.11 USD $26.02 USD FREE Worldwide Delivery
Save 26%
On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith, Andy Milligan, Janine Dyer, 9780749... 3 November 2015
Shaun Smith Andy Milligan Janine Dyer Kogan Page Ltd Paperback- $26.01 USD $19.84 USD FREE Worldwide Delivery
Save 24%
This is Service Design Thinking: Basics, Tools, Cases by Marc Stickdorn, Jakob Schneider, 9781118156308 9 March 2012
Marc Stickdorn Jakob Schneider John Wiley & Sons Inc Paperback- $40.01 USD $33.18 USD FREE Worldwide Delivery
Save 17%
7L: The Seven Levels of Communication: Go from Relationships to Referrals by Michael J Maher, 9781940363219 2014-09-18
Michael J. Maher BenBella Books Hardback- $24.95 USD $23.21 USD FREE Worldwide Delivery
Save 7%
Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience t... 1 December 2011
Reza Soudagar Vinay Iyer Volker Hildebrand McGraw-Hill Education - Europe Hardback- $39.02 USD $27.98 USD FREE Worldwide Delivery
Save 28%
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together by James P Womack, Daniel T Jones, ... 2015-08-18
James P Womack Free Press Paperback- $17.00 USD $15.20 USD FREE Worldwide Delivery
Save 11%
The Raving Fans! by Kenneth Blanchard, Sheldon Bowles, 9780006530695 15 June 1998
Kenneth Blanchard Sheldon Bowles HarperCollins Publishers Paperback- $11.70 USD $9.68 USD FREE Worldwide Delivery
Save 17%
Five Star Service: How to Deliver Exceptional Customer Service (3rd New edition) by Michael Heppell, 9781292100203 17 September 2015
Michael Heppell Pearson Education Limited Paperback- $16.90 USD $14.40 USD FREE Worldwide Delivery
Save 15%
The Referral Engine by John Jantsch, 9781591844426 25 April 2013
John Jantsch Penguin Books Ltd Paperback- $19.50 USD $14.49 USD FREE Worldwide Delivery
Save 26%
Moments of Truth (New edition) by Jan Carlzon, Tom Peters, 9780060915803 26 October 1989
Jan Carlzon Tom Peters HarperCollins Publishers Inc Paperback- $13.00 USD $10.41 USD FREE Worldwide Delivery
Save 20%
Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, Lavrans Lovlie, ... 22 January 2016
Ben Reason Lavrans Lovlie Melvin Brand Flu John Wiley & Sons Inc Hardback- $28.61 USD $20.02 USD FREE Worldwide Delivery
Save 30%
Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Stein... 19 April 2016
Nick Mehta Dan Steinman Lincoln Murphy Maria Martinez John Wiley & Sons Inc Hardback- $29.91 USD $21.31 USD FREE Worldwide Delivery
Save 29%
The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011
Gary Vaynerchuk HarperCollins Publishers Inc Hardback- $26.02 USD $19.32 USD FREE Worldwide Delivery
Save 26%
The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennin... 2016-08-22
Alan Pennington Pearson Education Limited Paperback- $23.40 USD $17.73 USD FREE Worldwide Delivery
Save 24%
The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers (3rd Revised edition) by... 22 April 2016
Robert Solomon Ian Schafer John Wiley & Sons Inc Hardback- $22.10 USD $16.61 USD FREE Worldwide Delivery
Save 25%
Perfect Phrases for Customer Service (2nd Revised edition) by Robert Bacal, 9780071745062 1 December 2010
Robert Bacal McGraw-Hill Education - Europe Paperback- $13.00 USD $11.79 USD FREE Worldwide Delivery
Save 9%
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions by Noah Fleming, 97... 2016-11-25
Noah Fleming Career Press Paperback- $16.99 USD $15.92 USD FREE Worldwide Delivery
Save 6%
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nicholas Toman, Ri... 26 September 2013
Matthew Dixon Nicholas Toman Rick DeLisi Penguin Books Ltd Paperback- $20.80 USD $15.94 USD FREE Worldwide Delivery
Save 23%
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015
Joseph Michelli McGraw-Hill Education - Europe Hardback- $27.00 USD $22.16 USD FREE Worldwide Delivery
Save 18%
The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089 6 December 2012
Matt Watkinson Pearson Education Limited Paperback- $29.99 USD $23.40 USD FREE Worldwide Delivery
Save 22%
Hello!: And Every Little Thing That Matters: 2015 by Kate Edwards, 9781137489708 16 February 2016
Kate Edwards Palgrave Macmillan Hardback- $32.51 USD $15.07 USD FREE Worldwide Delivery
Save 54%
Looptail: How One Company Changed the World by Reinventing Business by Bruce Poon Tip, 9781455574094 2013-09-17
Bruce Poon Tip Little, Brown & Company Hardback- $28.00 USD $22.70 USD FREE Worldwide Delivery
Save 19%
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, Rick D... 2013-09-12
Matthew Dixon Portfolio Hardback- $29.95 USD $23.05 USD FREE Worldwide Delivery
Save 23%