Customer Relations
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016
Clayton M. Christensen Harvard Business Review Press Paperback- $28.00 USD $24.84 USD
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Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder, 9781118968055 2014-10-10
Alexander Osterwalder John Wiley & Sons Inc Paperback- $33.47 USD $31.46 USD FAST Worldwide Delivery
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Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service by Wendy Lefkon, 97814231458... 2011-12-29
Wendy Lefkon Disney Book Publishing Inc. Hardback- $26.03 USD $25.37 USD FAST Worldwide Delivery
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The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell... 12 January 2015
Lucy Kimbell BIS Publishers B.V. Paperback- $37.19 USD $32.72 USD FAST Worldwide Delivery
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Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Jon Taffer, 9780544148307
Jon Taffer New Harvest Hardback- $32.24 USD $26.59 USD FAST Worldwide Delivery
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A Crowdfunders Strategy Guide: Build a Better Business by Building Community by Jamey Stegmaier, 9781626564084 1 October 2015
Jamey Stegmaier Berrett-Koehler Paperback- $19.83 USD $18.24 USD FAST Worldwide Delivery
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Why Customers Leave (and How to Win Them Back) by David Avrin, 9781632651518 2019-04-25
David Avrin Career Press Hardback- $22.95 USD $21.59 USD FAST Worldwide Delivery
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Raving Fans! (The One Minute Manager) by Kenneth Blanchard, 9780006530695 15 June 1998
Kenneth Blanchard Sheldon Bowles HarperCollins Publishers Paperback- $13.27 USD FAST Worldwide Delivery
Would You...to Your Mother by Jeanne Bliss, 9780735217812 2018-05-15
Jeanne Bliss Penguin Putnam Inc Hardback- $28.51 USD $25.44 USD FAST Worldwide Delivery
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Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards by Michael Levine, 9780446698481
Michael Levine Business Plus Paperback- $19.78 USD FAST Worldwide Delivery
On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith, 9780749471910 3 November 2015
Shaun Smith Andy Milligan Janine Dyer Kogan Page Ltd Paperback- $24.87 USD FAST Worldwide Delivery
Salesforce Service Cloud For Dummies by Jon Paz, 9781119010685 28 April 2015
Liz Kao Jon Paz T. J. Kelley John Wiley & Sons Inc Paperback- $27.27 USD $24.74 USD FAST Worldwide Delivery
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The Referral Engine: Teaching Your Business to Market Itself by John Jantsch, 9781591844426 25 April 2013
John Jantsch Penguin Books Ltd Paperback- $18.59 USD $18.54 USD FAST Worldwide Delivery
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experien... 1 December 2011
Reza Soudagar Vinay Iyer Volker Hildebrand McGraw-Hill Education - Europe Hardback- $37.19 USD $33.46 USD FAST Worldwide Delivery
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Five Star Service: How to deliver exceptional customer service by Michael Heppell, 9781292100203 17 September 2015
Michael Heppell Pearson Education Limited Paperback- $19.12 USD FAST Worldwide Delivery
Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs by ACNi... 29 December 2005
ACNielsen John Karolefski Al Heller John Wiley and Sons Ltd Hardback- $56.57 USD FAST Worldwide Delivery
Moments of Truth by Jan Carlzon, 9780060915803 26 October 1989
Jan Carlzon Tom Peters HarperCollins Publishers Inc Paperback- $14.00 USD FAST Worldwide Delivery
Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, 9781118988923 22 January 2016
Ben Reason Lavrans Lovlie Melvin Brand Flu John Wiley & Sons Inc Hardback- $27.27 USD $24.39 USD FAST Worldwide Delivery
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The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011
Gary Vaynerchuk HarperCollins Publishers Inc Hardback- $25.18 USD FAST Worldwide Delivery
Perfect Phrases for Customer Service, Second Edition by Robert Bacal, 9780071745062 1 December 2010
Robert Bacal McGraw-Hill Education - Europe Paperback- $12.64 USD FAST Worldwide Delivery
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, 978111916... 19 April 2016
Nick Mehta Dan Steinman Lincoln Murphy Maria Martinez John Wiley & Sons Inc Hardback- $28.51 USD $25.99 USD FAST Worldwide Delivery
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The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennin... 2016-08-22
Alan Pennington Pearson Education Limited Paperback- $22.31 USD $22.30 USD FAST Worldwide Delivery
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, 9780241003305 26 September 2013
Matthew Dixon Nicholas Toman Rick DeLisi Penguin Books Ltd Paperback- $20.31 USD FAST Worldwide Delivery
The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon, 97811... 22 April 2016
Robert Solomon Ian Schafer John Wiley & Sons Inc Hardback- $21.07 USD $18.53 USD FAST Worldwide Delivery
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The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions by Noah Fleming, 97... 2016-11-25
Noah Fleming Career Press Paperback- $25.20 USD FAST Worldwide Delivery
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015
Joseph Michelli McGraw-Hill Education - Europe Hardback- $27.61 USD FAST Worldwide Delivery
The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089 6 December 2012
Matt Watkinson Pearson Education Limited Paperback- $29.43 USD FAST Worldwide Delivery