Customer Relations


Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service by Wendy Lefkon, 97814231458... 2011-12-29

Wendy Lefkon  Disney Book Publishing Inc.
Hardback
  • £20.99 
    £14.24
    FAST Worldwide Delivery
    Save 32%

Why Customers Leave (and How to Win Them Back) by David Avrin, 9781632651518 2019-04-25

David Avrin  Career Press
Hardback
  • £17.32 
    £13.17
    FAST Worldwide Delivery
    Save 24%

Would You...to Your Mother by Jeanne Bliss, 9780735217812 2018-05-15

Jeanne Bliss  Penguin Putnam Inc
Hardback
  • £22.99 
    £15.96
    FAST Worldwide Delivery
    Save 31%

On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith, 9780749471910 2015-11-03

Shaun Smith  Kogan Page Ltd
Paperback
  • £19.99 
    £13.55
    FAST Worldwide Delivery
    Save 32%

Salesforce Service Cloud For Dummies by Jon Paz, 9781119010685 2015-03-13

Jon Paz  John Wiley & Sons Inc
Paperback
  • £21.99 
    £14.12
    FAST Worldwide Delivery
    Save 36%

Five Star Service: How to deliver exceptional customer service by Michael Heppell, 9781292100203 2015-09-17

Michael Heppell  Pearson Education Limited
Paperback
  • £12.99 
    £11.05
    FAST Worldwide Delivery
    Save 15%

Moments of Truth by Jan Carlzon, 9780060915803 1989-10-26

Jan Carlzon  HarperCollins Publishers Inc
Paperback
  • £9.99 
    £7.10
    FAST Worldwide Delivery
    Save 29%

Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, 9781118988923 2015-12-04

Ben Reason  John Wiley & Sons Inc
Hardback
  • £21.99 
    £14.62
    FAST Worldwide Delivery
    Save 34%

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, 978111916... 2016-02-19

Nick Mehta  John Wiley & Sons Inc
Hardback
  • £22.99 
    £15.17
    FAST Worldwide Delivery
    Save 34%

The Customer Experience Book: How to design, measure and improve customer experience in your business by Alan Pennin... 2016-08-22

Alan Pennington  Pearson Education Limited
Paperback
  • £17.99 
    £12.25
    FAST Worldwide Delivery
    Save 32%

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon, 97811... 2016-03-25

Robert Solomon  John Wiley & Sons Inc
Hardback
  • £16.99 
    £11.90
    FAST Worldwide Delivery
    Save 30%

How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe, 9781292116891 2016-04-04

Adrian Swinscoe  Pearson Education Limited
Paperback
  • £14.99 
    £10.63
    FAST Worldwide Delivery
    Save 29%

7L: The Seven Levels of Communication: Go From Relationships to Referrals by Michael J. Maher, 9781942952473 2016-04-21

Michael J. Maher  BenBella Books
Paperback
  • £16.95 
    £10.40
    FAST Worldwide Delivery
    Save 39%

Hello!: And Every Little Thing That Matters by Kate Edwards, 9781137489708 2016-02-16

Kate Edwards  Palgrave Macmillan
Hardback
  • £24.99 
    £11.36
    FAST Worldwide Delivery
    Save 55%

Never Lose A Customer Again by JOEY COLEMAN, 9780735220034 2017-03-27

Joey Coleman  Penguin Putnam Inc
Hardback
  • £23.99 
    £17.54
    FAST Worldwide Delivery
    Save 27%

Looptail: How One Company Changed the World by Reinventing Business by Bruce Poon Tip, 9781455574094 2013-09-17

Bruce Poon Tip  Little, Brown & Company
Hardback
  • £21.13 
    £20.51
    FAST Worldwide Delivery
    Save 3%

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven Wor... 2011-09-01

Fred Reichheld  Harvard Business Review Press
Hardback
  • £25.00 
    £22.41
    FAST Worldwide Delivery
    Save 10%

Successful Key Account Management In A Week: Be A Brilliant Key Account Manager In Seven Simple Steps by Grant Stewa... 2012-02-24

Grant Stewart  Hodder & Stoughton General Division
Paperback
  • £9.80 
    £7.59
    FAST Worldwide Delivery
    Save 23%

Trend-Driven Innovation: Beat Accelerating Customer Expectations by Henry Mason, 9781119076315 2015-09-18

Henry Mason  John Wiley & Sons Inc
Paperback
  • £24.99 
    £18.10
    FAST Worldwide Delivery
    Save 28%

No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Custome... 2016-03-15

Kennedy  Entrepreneur Press
Paperback
  • £11.99 
    £9.11
    FAST Worldwide Delivery
    Save 24%

Hug Your Haters by Jay Baer, 9781101980675 2016-05-30

Jay Baer  Penguin Putnam Inc
Hardback
  • £22.99 
    £15.96
    FAST Worldwide Delivery
    Save 31%

The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice by Michael C. Sturman,... 2011-04-04

Michael C. Sturman  John Wiley and Sons Ltd
Hardback
  • £30.99 
    £19.54
    FAST Worldwide Delivery
    Save 37%

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss, 9781119047605 2015-06-05

Jeanne Bliss  John Wiley & Sons Inc
Hardback
  • £21.99 
    £16.37
    FAST Worldwide Delivery
    Save 26%

Rockstar Service. Rockstar Profits.: Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for ... 2019-06-20

David Brownlee  Morgan James Publishing llc
Paperback / softback
  • £12.99 
    £10.09
    FAST Worldwide Delivery
    Save 22%

Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business by Pat Flynn, 9781949709469 2019-08-13

Pat Flynn  NEWTYPE Publishing
Hardback
  • £24.99 
    £15.56
    FAST Worldwide Delivery
    Save 38%

Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the... 2009-06-26

Robin Lent  John Wiley and Sons Ltd
Hardback
  • £22.99 
    £15.18
    FAST Worldwide Delivery
    Save 34%

Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei, 9781422133316 2012-02-07

Frances Frei  Harvard Business Review Press
Hardback
  • £23.00 
    £19.00
    FAST Worldwide Delivery
    Save 17%

Showing 1 to 30 of 301 (11 Pages)