Customer Relations
The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell... 12 January 2015
Lucy Kimbell BIS Publishers B.V. Paperback- $37.74 USD $26.65 USD
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016
Clayton M. Christensen Harvard Business Review Press Paperback- $25.00 USD $19.79 USD FREE Worldwide Delivery
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Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Jon Taffer, Karen Kelly, 9780544148307
Jon Taffer New Harvest Hardback- $25.99 USD $21.80 USD FREE Worldwide Delivery
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Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder, Yves Pigneur,...
- $34.01 USD $25.40 USD FREE Worldwide Delivery
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Be Our Guest: Perfecting the Art of Customer Service (10th anniversary updated ed) by Ted Kinni, Wendy Lefkon, 97814... 2011-11-25
Wendy Lefkon Disney Editions Hardback- $26.45 USD $19.79 USD FREE Worldwide Delivery
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On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith, Andy Milligan, Janine Dyer, 9780749... 3 November 2015
Shaun Smith Andy Milligan Janine Dyer Kogan Page Ltd Paperback- $25.19 USD $19.69 USD FREE Worldwide Delivery
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Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience t... 1 December 2011
Reza Soudagar Vinay Iyer Volker Hildebrand McGraw-Hill Education - Europe Hardback- $37.79 USD $27.73 USD FREE Worldwide Delivery
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The Raving Fans! by Kenneth Blanchard, Sheldon Bowles, 9780006530695 15 June 1998
Kenneth Blanchard Sheldon Bowles HarperCollins Publishers Paperback- $11.33 USD $9.61 USD FREE Worldwide Delivery
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This is Service Design Thinking: Basics, Tools, Cases by Marc Stickdorn, Jakob Schneider, 9781118156308 9 March 2012
Marc Stickdorn Jakob Schneider John Wiley & Sons Inc Paperback- $40.01 USD $33.86 USD FREE Worldwide Delivery
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7L: The Seven Levels of Communication: Go from Relationships to Referrals by Michael J Maher, 9781940363219
- $24.95 USD $23.75 USD FREE Worldwide Delivery
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Five Star Service: How to Deliver Exceptional Customer Service (3rd New edition) by Michael Heppell, 9781292100203 17 September 2015
Michael Heppell Pearson Education Limited Paperback- $16.37 USD $14.45 USD FREE Worldwide Delivery
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The Referral Engine by John Jantsch, 9781591844426 25 April 2013
John Jantsch Penguin Books Ltd Paperback- $18.01 USD $14.70 USD FREE Worldwide Delivery
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The 31 Practices: Release the Power of Your Organization's Values Every Day by Alison Whybrow, Alan Williams, 978190... 26 September 2013
Alison Whybrow Alan Williams LID Publishing Hardback- $21.41 USD $17.05 USD FREE Worldwide Delivery
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Moments of Truth (New edition) by Jan Carlzon, Tom Peters, 9780060915803 26 October 1989
Jan Carlzon Tom Peters HarperCollins Publishers Inc Paperback- $14.59 USD FREE Worldwide Delivery
Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, Lavrans Lovlie, ... 22 January 2016
Ben Reason Lavrans Lovlie Melvin Brand Flu John Wiley & Sons Inc Hardback- $27.71 USD $19.91 USD FREE Worldwide Delivery
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The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers (3rd Revised edition) by... 22 April 2016
Robert Solomon Ian Schafer John Wiley & Sons Inc Hardback- $21.41 USD $16.53 USD FREE Worldwide Delivery
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Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Stein... 19 April 2016
Nick Mehta Dan Steinman Lincoln Murphy Maria Martinez John Wiley & Sons Inc Hardback- $28.97 USD $21.17 USD FREE Worldwide Delivery
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nicholas Toman, Ri... 26 September 2013
Matthew Dixon Nicholas Toman Rick DeLisi Penguin Books Ltd Paperback- $18.89 USD $15.15 USD FREE Worldwide Delivery
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015
Joseph Michelli McGraw-Hill Education - Europe Hardback- $27.00 USD $22.67 USD FREE Worldwide Delivery
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The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011
Gary Vaynerchuk HarperCollins Publishers Inc Hardback- $25.20 USD $19.01 USD FREE Worldwide Delivery
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The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089 6 December 2012
Matt Watkinson Pearson Education Limited Paperback- $29.99 USD $23.98 USD FREE Worldwide Delivery
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The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennin...
- $22.67 USD $17.33 USD FREE Worldwide Delivery
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The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions by Noah Fleming, 97... 25 November 2016
Noah Fleming Career Press Paperback- $16.98 USD $16.27 USD FREE Worldwide Delivery
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7L: The Seven Levels of Communication: Go from Relationships to Referrals by Michael J Maher, 9781942952473
- $16.95 USD $16.10 USD FREE Worldwide Delivery
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Hello!: And Every Little Thing That Matters: 2015 by Kate Edwards, 9781137489708 16 February 2016
Kate Edwards Palgrave Macmillan Hardback- $31.49 USD $30.90 USD FREE Worldwide Delivery
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How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe, 9781292116891 4 April 2016
Adrian Swinscoe Pearson Education Limited Paperback- $18.89 USD $15.44 USD FREE Worldwide Delivery
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised and expanded ed) by... 1 September 2011
Rob Markey Frederick F. Reichheld Harvard Business Review Press Hardback- $35.00 USD $27.34 USD FREE Worldwide Delivery
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