Customer Relations



The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell... 12 January 2015

Lucy Kimbell  BIS Publishers B.V.
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016

Clayton M. Christensen  Harvard Business Review Press
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Be Our Guest: Perfecting the Art of Customer Service (10th anniversary updated ed) by Ted Kinni, Wendy Lefkon, 97814... 2011-11-25

Wendy Lefkon  Disney Editions
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Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience t... 1 December 2011

Reza Soudagar Vinay Iyer Volker Hildebrand  McGraw-Hill Education - Europe
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The Raving Fans! by Kenneth Blanchard, Sheldon Bowles, 9780006530695 15 June 1998

Kenneth Blanchard Sheldon Bowles  HarperCollins Publishers
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This is Service Design Thinking: Basics, Tools, Cases by Marc Stickdorn, Jakob Schneider, 9781118156308 9 March 2012

Marc Stickdorn Jakob Schneider  John Wiley & Sons Inc
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Five Star Service: How to Deliver Exceptional Customer Service (3rd New edition) by Michael Heppell, 9781292100203 17 September 2015

Michael Heppell  Pearson Education Limited
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The Referral Engine by John Jantsch, 9781591844426 25 April 2013

John Jantsch  Penguin Books Ltd
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The 31 Practices: Release the Power of Your Organization's Values Every Day by Alison Whybrow, Alan Williams, 978190... 26 September 2013

Alison Whybrow Alan Williams  LID Publishing
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Moments of Truth (New edition) by Jan Carlzon, Tom Peters, 9780060915803 26 October 1989

Jan Carlzon Tom Peters  HarperCollins Publishers Inc
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, Lavrans Lovlie, ... 22 January 2016

Ben Reason Lavrans Lovlie Melvin Brand Flu  John Wiley & Sons Inc
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The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers (3rd Revised edition) by... 22 April 2016

Robert Solomon Ian Schafer  John Wiley & Sons Inc
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nicholas Toman, Ri... 26 September 2013

Matthew Dixon Nicholas Toman Rick DeLisi  Penguin Books Ltd
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015

Joseph Michelli  McGraw-Hill Education - Europe
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The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011

Gary Vaynerchuk  HarperCollins Publishers Inc
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The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089 6 December 2012

Matt Watkinson  Pearson Education Limited
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The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions by Noah Fleming, 97... 25 November 2016

Noah Fleming  Career Press
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Hello!: And Every Little Thing That Matters: 2015 by Kate Edwards, 9781137489708 16 February 2016

Kate Edwards  Palgrave Macmillan
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How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe, 9781292116891 4 April 2016

Adrian Swinscoe  Pearson Education Limited
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised and expanded ed) by... 1 September 2011

Rob Markey Frederick F. Reichheld  Harvard Business Review Press
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