Customer Relations


Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service by Wendy Lefkon, 97814231458... 2011-12-29

Wendy Lefkon  Disney Book Publishing Inc.
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Why Customers Leave (and How to Win Them Back) by David Avrin, 9781632651518 2019-04-25

David Avrin  Career Press
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Would You...to Your Mother by Jeanne Bliss, 9780735217812 2018-05-15

Jeanne Bliss  Penguin Putnam Inc
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On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith, 9780749471910 2015-11-03

Shaun Smith  Kogan Page Ltd
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Salesforce Service Cloud For Dummies by Jon Paz, 9781119010685 2015-03-13

Jon Paz  John Wiley & Sons Inc
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Moments of Truth by Jan Carlzon, 9780060915803 1989-10-26

Jan Carlzon  HarperCollins Publishers Inc
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, 9781118988923 2015-12-04

Ben Reason  John Wiley & Sons Inc
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, 978111916... 2016-02-19

Nick Mehta  John Wiley & Sons Inc
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The Customer Experience Book: How to design, measure and improve customer experience in your business by Alan Pennin... 2016-08-22

Alan Pennington  Pearson Education Limited
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The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon, 97811... 2016-03-25

Robert Solomon  John Wiley & Sons Inc
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7L: The Seven Levels of Communication: Go From Relationships to Referrals by Michael J. Maher, 9781942952473 2016-04-21

Michael J. Maher  BenBella Books
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How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe, 9781292116891 2016-04-04

Adrian Swinscoe  Pearson Education Limited
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Hello!: And Every Little Thing That Matters by Kate Edwards, 9781137489708 2016-02-16

Kate Edwards  Palgrave Macmillan
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Looptail: How One Company Changed the World by Reinventing Business by Bruce Poon Tip, 9781455574094 2013-09-17

Bruce Poon Tip  Little, Brown & Company
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Never Lose A Customer Again by JOEY COLEMAN, 9780735220034 2017-03-27

Joey Coleman  Penguin Putnam Inc
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Funeral Home Customer Service A-z by Alan D. Wolfelt, 9781879651449 2005-04-01

Alan D. Wolfelt  Companion Press,US
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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven Wor... 2011-09-01

Fred Reichheld  Harvard Business Review Press
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Successful Key Account Management In A Week: Be A Brilliant Key Account Manager In Seven Simple Steps by Grant Stewa... 2012-02-24

Grant Stewart  Hodder & Stoughton General Division
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Trend-Driven Innovation: Beat Accelerating Customer Expectations by Henry Mason, 9781119076315 2015-09-18

Henry Mason  John Wiley & Sons Inc
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Hug Your Haters by Jay Baer, 9781101980675 2016-05-30

Jay Baer  Penguin Putnam Inc
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No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Custome... 2016-03-15

Kennedy  Entrepreneur Press
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The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice by Michael C. Sturman,... 2011-04-04

Michael C. Sturman  John Wiley and Sons Ltd
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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss, 9781119047605 2015-06-05

Jeanne Bliss  John Wiley & Sons Inc
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How to Talk to Customers: Create a Great Impression Every Time with MAGIC by Diane Berenbaum, 9780787987527 2007-04-17

Diane Berenbaum  John Wiley & Sons Inc
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Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the... 2009-06-26

Robin Lent  John Wiley and Sons Ltd
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei, 9781422133316 2012-02-07

Frances Frei  Harvard Business Review Press
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