Customer Relations



Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder, 9781118968055 2014-10-10

Alexander Osterwalder  John Wiley & Sons Inc
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016

Clayton M. Christensen  Harvard Business Review Press
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Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service by Wendy Lefkon, 97814231458... 2011-12-29

Wendy Lefkon  Disney Book Publishing Inc.
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Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Jon Taffer, 9780544148307 

Jon Taffer  New Harvest
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A Crowdfunders Strategy Guide: Build a Better Business by Building Community by Jamey Stegmaier, 9781626564084 1 October 2015

Jamey Stegmaier  Berrett-Koehler
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Why Customers Leave (and How to Win Them Back) by David Avrin, 9781632651518 2019-04-25

David Avrin  Career Press
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Raving Fans! (The One Minute Manager) by Kenneth Blanchard, 9780006530695 15 June 1998

Kenneth Blanchard Sheldon Bowles  HarperCollins Publishers
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Would You...to Your Mother by Jeanne Bliss, 9780735217812 2018-05-15

Jeanne Bliss  Penguin Putnam Inc
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Salesforce Service Cloud For Dummies by Jon Paz, 9781119010685 28 April 2015

Liz Kao Jon Paz T. J. Kelley  John Wiley & Sons Inc
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The Referral Engine: Teaching Your Business to Market Itself by John Jantsch, 9781591844426 25 April 2013

John Jantsch  Penguin Books Ltd
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Moments of Truth by Jan Carlzon, 9780060915803 26 October 1989

Jan Carlzon Tom Peters  HarperCollins Publishers Inc
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, 9781118988923 22 January 2016

Ben Reason Lavrans Lovlie Melvin Brand Flu  John Wiley & Sons Inc
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The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011

Gary Vaynerchuk  HarperCollins Publishers Inc
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Perfect Phrases for Customer Service, Second Edition by Robert Bacal, 9780071745062 1 December 2010

Robert Bacal  McGraw-Hill Education - Europe
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015

Joseph Michelli  McGraw-Hill Education - Europe
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7L: The Seven Levels of Communication: Go from Relationships to Referrals by Michael J Maher, 9781942952473 2016-04-21

Michael J. Maher  BenBella Books
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Hello!: And Every Little Thing That Matters by Kate Edwards, 9781137489708 16 February 2016

Kate Edwards  Palgrave Macmillan
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Looptail: How One Company Changed the World by Reinventing Business by Bruce Poon Tip, 9781455574094 2013-09-17

Bruce Poon Tip  Little, Brown & Company
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Never Lose A Customer Again by JOEY COLEMAN, 9780735220034 2017-03-27

Joey Coleman  Penguin Putnam Inc
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