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Customer Relations


26% The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell, 9789063693534

The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell... 12 January 2015

Lucy Kimbell  BIS Publishers B.V.
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28% Be Our Guest: Perfecting the Art of Customer Service (10th anniversary updated ed) by Ted Kinni, Wendy Lefkon, 9781423145844

Be Our Guest: Perfecting the Art of Customer Service (10th anniversary updated ed) by Ted Kinni, Wendy Lefkon, 97814... 2011-12-29

Wendy Lefkon  Disney Book Publishing Inc.
 Hardback
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23% The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016

Clayton M. Christensen  Harvard Business Review Press
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19% Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Jon Taffer, Karen Kelly, 9780544148307

Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Jon Taffer, Karen Kelly, 9780544148307 

Jon Taffer  New Harvest
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26% Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder, Yves Pigneur, Patricia Papadakos, Gregory Bernarda, Trish Papadakos, 9781118968055

Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder, Yves Pigneur,... 2014-10-10

Alexander Osterwalder  John Wiley & Sons Inc
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25% On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith, Andy Milligan, Janine Dyer, 9780749471910

On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith, Andy Milligan, Janine Dyer, 9780749... 3 November 2015

Shaun Smith Andy Milligan Janine Dyer  Kogan Page Ltd
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17% This is Service Design Thinking: Basics, Tools, Cases by Marc Stickdorn, Jakob Schneider, 9781118156308

This is Service Design Thinking: Basics, Tools, Cases by Marc Stickdorn, Jakob Schneider, 9781118156308 9 March 2012

Marc Stickdorn Jakob Schneider  John Wiley & Sons Inc
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29% Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers by Reza Soudagar, Vinay Iyer, Volker Hildebrand, 9780071786973

Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience t... 1 December 2011

Reza Soudagar Vinay Iyer Volker Hildebrand  McGraw-Hill Education - Europe
 Hardback
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18% 7L: The Seven Levels of Communication: Go from Relationships to Referrals by Michael J Maher, 9781940363219

7L: The Seven Levels of Communication: Go from Relationships to Referrals by Michael J Maher, 9781940363219 2014-09-18

Michael J. Maher  BenBella Books
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19% The Raving Fans! by Kenneth Blanchard, Sheldon Bowles, 9780006530695

The Raving Fans! by Kenneth Blanchard, Sheldon Bowles, 9780006530695 15 June 1998

Kenneth Blanchard Sheldon Bowles  HarperCollins Publishers
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12% Lean Solutions: How Companies and Customers Can Create Value and Wealth Together by James P Womack, Daniel T Jones, 9780743277792

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together by James P Womack, Daniel T Jones, ... 2015-08-18

James P Womack  Free Press
 Paperback
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16% Five Star Service: How to Deliver Exceptional Customer Service (3rd New edition) by Michael Heppell, 9781292100203

Five Star Service: How to Deliver Exceptional Customer Service (3rd New edition) by Michael Heppell, 9781292100203 17 September 2015

Michael Heppell  Pearson Education Limited
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29% The Referral Engine by John Jantsch, 9781591844426

The Referral Engine by John Jantsch, 9781591844426 25 April 2013

John Jantsch  Penguin Books Ltd
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24% Moments of Truth (New edition) by Jan Carlzon, Tom Peters, 9780060915803

Moments of Truth (New edition) by Jan Carlzon, Tom Peters, 9780060915803 26 October 1989

Jan Carlzon Tom Peters  HarperCollins Publishers Inc
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31% Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, Lavrans Lovlie, Melvin Brand Flu, 9781118988923

Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, Lavrans Lovlie, ... 22 January 2016

Ben Reason Lavrans Lovlie Melvin Brand Flu  John Wiley & Sons Inc
 Hardback
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29% Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, Lincoln Murphy, Maria Martinez, 9781119167969
26% The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers (3rd Revised edition) by Robert Solomon, Ian Schafer, 9781119227823

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers (3rd Revised edition) by... 22 April 2016

Robert Solomon Ian Schafer  John Wiley & Sons Inc
 Hardback
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27% The Thank You Economy by Gary Vaynerchuk, 9780061914188

The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011

Gary Vaynerchuk  HarperCollins Publishers Inc
 Hardback
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    $18.83 USD
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25% The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington, 9781292148465

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennin... 2016-08-22

Alan Pennington  Pearson Education Limited
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23% The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nicholas Toman, Rick DeLisi, 9780241003305

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nicholas Toman, Ri... 26 September 2013

Matthew Dixon Nicholas Toman Rick DeLisi  Penguin Books Ltd
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    $14.77 USD
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19% Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 9780071806305

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015

Joseph Michelli  McGraw-Hill Education - Europe
 Hardback
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    $21.98 USD
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11% Perfect Phrases for Customer Service (2nd Revised edition) by Robert Bacal, 9780071745062

Perfect Phrases for Customer Service (2nd Revised edition) by Robert Bacal, 9780071745062 1 December 2010

Robert Bacal  McGraw-Hill Education - Europe
 Paperback
  • $12.80 USD 
    $11.41 USD
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6% The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089

The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089 6 December 2012

Matt Watkinson  Pearson Education Limited
 Paperback
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    $24.20 USD
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7% The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions by Noah Fleming, 9781632650665

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions by Noah Fleming, 97... 2016-11-25

Noah Fleming  Career Press
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8% 7L: The Seven Levels of Communication: Go from Relationships to Referrals by Michael J Maher, 9781942952473

7L: The Seven Levels of Communication: Go from Relationships to Referrals by Michael J Maher, 9781942952473 2016-04-21

Michael J. Maher  BenBella Books
 Paperback
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    $15.51 USD
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5% Hello!: And Every Little Thing That Matters: 2015 by Kate Edwards, 9781137489708

Hello!: And Every Little Thing That Matters: 2015 by Kate Edwards, 9781137489708 16 February 2016

Kate Edwards  Palgrave Macmillan
 Hardback
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    $30.47 USD
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22% How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe, 9781292116891

How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe, 9781292116891 4 April 2016

Adrian Swinscoe  Pearson Education Limited
 Paperback
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