Customer Relations
Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service by Wendy Lefkon, 97814231458... 2011-12-29
Wendy Lefkon Disney Book Publishing Inc. Hardback- £20.99 £14.32
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Why Customers Leave (and How to Win Them Back) by David Avrin, 9781632651518 2019-04-25
David Avrin Career Press Hardback- £17.32 £12.74 FAST Worldwide Delivery
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Would You...to Your Mother by Jeanne Bliss, 9780735217812 2018-05-15
Jeanne Bliss Penguin Putnam Inc Hardback- £22.99 £15.00 FAST Worldwide Delivery
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Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards by Michael Levine, 9780446698481
- £12.08 £10.04 FAST Worldwide Delivery
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On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith, 9780749471910 2015-11-03
Shaun Smith Kogan Page Ltd Paperback- £19.99 £12.88 FAST Worldwide Delivery
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Salesforce Service Cloud For Dummies by Jon Paz, 9781119010685 2015-03-13
Jon Paz John Wiley & Sons Inc Paperback- £21.99 £13.89 FAST Worldwide Delivery
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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together by James P Womack, 9780743277792 2015-08-18
James P Womack Free Press Paperback- £14.70 FAST Worldwide Delivery
Moments of Truth by Jan Carlzon, 9780060915803 1989-10-26
Jan Carlzon HarperCollins Publishers Inc Paperback- £9.99 £7.13 FAST Worldwide Delivery
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, 9781118988923 2015-12-04
Ben Reason John Wiley & Sons Inc Hardback- £21.99 £14.44 FAST Worldwide Delivery
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, 978111916... 2016-02-19
Nick Mehta John Wiley & Sons Inc Hardback- £22.99 £15.18 FAST Worldwide Delivery
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The Customer Experience Book: How to design, measure and improve customer experience in your business by Alan Pennin... 2016-08-22
Alan Pennington Pearson Education Limited Paperback- £17.99 £12.69 FAST Worldwide Delivery
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The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers by Robert Solomon, 97811... 2016-03-25
Robert Solomon John Wiley & Sons Inc Hardback- £16.99 £11.93 FAST Worldwide Delivery
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The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions by Noah Fleming, 97... 2016-11-25
Noah Fleming Career Press Paperback- £13.72 FAST Worldwide Delivery
7L: The Seven Levels of Communication: Go From Relationships to Referrals by Michael J. Maher, 9781942952473 2016-04-21
Michael J. Maher BenBella Books Paperback- £16.95 £10.75 FAST Worldwide Delivery
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How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe, 9781292116891 2016-04-04
Adrian Swinscoe Pearson Education Limited Paperback- £14.99 £10.93 FAST Worldwide Delivery
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Hello!: And Every Little Thing That Matters by Kate Edwards, 9781137489708 2016-02-16
Kate Edwards Palgrave Macmillan Hardback- £24.99 £10.52 FAST Worldwide Delivery
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Looptail: How One Company Changed the World by Reinventing Business by Bruce Poon Tip, 9781455574094 2013-09-17
Bruce Poon Tip Little, Brown & Company Hardback- £21.13 £20.03 FAST Worldwide Delivery
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Never Lose A Customer Again by JOEY COLEMAN, 9780735220034 2017-03-27
Joey Coleman Penguin Putnam Inc Hardback- £23.99 £15.80 FAST Worldwide Delivery
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Funeral Home Customer Service A-z by Alan D. Wolfelt, 9781879651449 2005-04-01
Alan D. Wolfelt Companion Press,US Paperback- £23.99 £15.16 FAST Worldwide Delivery
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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven Wor... 2011-09-01
Fred Reichheld Harvard Business Review Press Hardback- £25.00 £19.42 FAST Worldwide Delivery
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The Power of Wow: How to Electrify Your Work and Your Life by Putting Service First by The Employees Zappos Com, 978... 2019-11-07
The Employees Zappos Com BenBella Books Hardback- £29.95 £16.39 FAST Worldwide Delivery
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Successful Key Account Management In A Week: Be A Brilliant Key Account Manager In Seven Simple Steps by Grant Stewa... 2012-02-24
Grant Stewart Hodder & Stoughton General Division Paperback- £9.80 £7.11 FAST Worldwide Delivery
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Trend-Driven Innovation: Beat Accelerating Customer Expectations by Henry Mason, 9781119076315 2015-09-18
Henry Mason John Wiley & Sons Inc Paperback- £24.99 £16.27 FAST Worldwide Delivery
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Hug Your Haters by Jay Baer, 9781101980675 2016-05-30
Jay Baer Penguin Putnam Inc Hardback- £22.99 £15.00 FAST Worldwide Delivery
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No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Custome... 2016-03-15
Kennedy Entrepreneur Press Paperback- £11.99 £9.11 FAST Worldwide Delivery
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The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice by Michael C. Sturman,... 2011-04-04
Michael C. Sturman John Wiley and Sons Ltd Hardback- £30.99 £19.54 FAST Worldwide Delivery
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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss, 9781119047605 2015-06-05
Jeanne Bliss John Wiley & Sons Inc Hardback- £21.99 £14.63 FAST Worldwide Delivery
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How to Talk to Customers: Create a Great Impression Every Time with MAGIC by Diane Berenbaum, 9780787987527 2007-04-17
Diane Berenbaum John Wiley & Sons Inc Hardback- £17.99 £12.64 FAST Worldwide Delivery
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Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the... 2009-06-26
Robin Lent John Wiley and Sons Ltd Hardback- £22.99 £15.00 FAST Worldwide Delivery
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei, 9781422133316 2012-02-07
Frances Frei Harvard Business Review Press Hardback- £23.00 £21.95 FAST Worldwide Delivery
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