277a Wennington Rd
8:30am - 5:00pm
Please email us direct to firstname.lastname@example.org
Frequently asked questions
What if my order hasn't dispatched within the dispatch time estimate?
Sorry if this occurs with your order - we are still processing the order and will dispatch ASAP. Typically any delays encountered are for just a 24 hour period. If you wish to cancel the order & source elsewhere please contact us.
I'we emailed you but you haven't replied?
Please check your spam folder in the first instance. AOL and Yahoo in particular seem to love putting our email replies in spam.
What if my shipment is overdue?
We would ask you to be patient - most items are posted via standard postal services such as Royal Mail, Secured Mail or Whistl. Typically orders are mailed using an untracked service. In the event of 15 working days (25 working days for international orders) passing from the point of dispatch with no goods being received we will confirm the delivery address with yourself and normally would either dispatch a replacement shipment or issue a refund.
I ordered multiple items but have received only one, two etc?
We sometimes split shipments - your goods will be on the way but in an alternative shipment.
There's something wrong with my order? Wrong item, damaged item etc.
Apologies if this has occurred - contact us & we will rectify the issue.
When is my order due to dispatch?
Delivery is estimated at 1-3 working days after dispatch (depending upon options chosen at checkout) PLUS the "Availability" time estimate given in the product price section at the top of the page. Ex. if this states "Usually Dispatched Within 1 Working Day" and you order at 11am the delivery estimate would be 3 days. Orders from 6pm for example wouldn't process that day so delivery estimate would be 4 days. Also please note that we do not dispatch on the weekend and do not class these as working days.
Why is next day delivery not available?
As the site gets bigger it will be but we don't have sufficient volume to offer this currently.
Are all items held in stock?
Not all - we have over £900,000 of stock in our warehouse but would need tens of millions of pounds worth of inventory to have just 1 copy of everything for sale on the site. We place daily orders with in excess of 100 publishers and wholesalers who typically deliver into us next day. Also please note if placing a larger order the delivery time frame may slightly increase due to the need to possibly source titles from multiple suppliers. Please note this is the same model used by nearly all online booksellers.
Can I collect from your warehouse?
No sorry. We are internet trading only, previously we did have a bookshop where this was possible.
How can I enter a coupon code?
On the cart page under the "Use A Coupon" tab.
Can I order by phone?
Sorry this isn't available for smaller orders (under £250), the costs of telephone staff don't cover the extra sales generated - also customer issues can be resolved far faster by email typically.
Do you have fly fishing by JR Hartley?
Sorry out of stock - if it's not for sale on the site we don't have it. We may add the ability to pre-order titles in the future.
Why do you have .se on your website name & not .com?
We wanted a new site as the old one (Aphrohead.com) didn't perform to expectations, no offers to take us over came in from Amazon or Theo Paphitis etc. We came up with the name Books Please so had the choice of going with booksplease.co.uk or booksplea.se. Decided to go for booksplea.se - it seems to confuse a few but still seems to work better than Aphrohead.
I'm pleased with your service and want to leave a lovely review of your site
Please if you are so inclined leave a review on Trustpilot. We're not as yet ready to signup to Trustpilots for business subscription services as it stands so rely on happy customers helping us out.
I'm not pleased with your service and want to leave a rant about your site
You could post a bad review to Trustpilot - please note we're only human and if an error has been made we are sorry!
I've never ordered off you is it safe?
It's safe & all will be OK - you may have ordered from us before under our previous selling name "Aphrohead" - we have processed around 18,000,000 orders since the companies formation in 2005. We are located in Southport, UK
277a Wennington Rd
8:30am - 5:00pm