This series is dedicated to topics such as service quality, internal marketing, service design, human resources practices and service systems, using theoretical research and the results of empirical studies. This volume concentrates on the effect on information technology on services performance, service quality, new service development, brand loyalty, and fair service. It also covers the relational aspects of services management such as the customer contact, customer-supplier relationships, and the social aspect of customer service loyalty.

Book Information
ISBN 9780762300099
Author Teresa A. Swartz
Format Hardback
Page Count 388
Imprint JAI Press Inc.
Publisher Emerald Publishing Limited
Weight(grams) 719g